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Added 3 mins ago
CH
Executive Assistant
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AB · Edmonton, AB
- Contract
…PowerPoint, Adobe Writer), Zoom, Teams, and SharePoint design and management. Skilled in database and record management. Exceptional attention to detail in formatting, grammar, syntax, and…
Added 7 hours ago
PS
Administrative Assistant
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- Part-time
High school diploma or GED required; a post-secondary certificate or diploma in business administration or office management is preferred.
Added 11 hours ago
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Added 14 hours ago
CW
Business Development Specialist, full-time position
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- $43,000 to $55,000 CAD / year
- Full-time
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Added 14 hours ago
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Added 19 hours ago
IG
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Added 1 day ago
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Added 1 day ago
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Added 1 day ago
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Added 1 day ago
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Added 2 days ago
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Added 2 days ago
Manager, PMO & Engineering Systems
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Added 2 days ago
Account Executive Powerpay, Outbound
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Added 2 days ago
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RQ00816 – Security Specialist – Intermediate
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SM
RQ00816 – Security Specialist – Intermediate
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- Full-time
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Added 2 days ago
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…Engagement Coordinator. On occasion, the position will also provide executive support to the department…
Added 2 days ago
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Staff Site Reliability Operations
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Enercare Inc.

Manager – Collections Campaign and Strategy

Markham, ON, Canada

Compensation: $74,817 - $118,211 · Full-time

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Job details

Pay: Compensation: $74,817 - $118,211
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Manager – Collections Campaign and Strategy

Reports to: Senior Manager, Collections Operations & Strategy

Status: Regular, Full Time

Department: Credit & Collections

Location: Markham, ON (Hybrid)

Travel: Occasional

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Job Summary

We are seeking a highly strategic and hands-on Collections Strategy and Automated Dialer Manager to lead end-to-end collections performance across the customer lifecycle. This role will own early-stage collections, delinquency management, write-offs, and recoveries, while optimizing multi-channel engagement strategies to maximize collections effectiveness and customer experience.

You will play a critical role in driving financial performance, improving operational efficiency, and enabling data-driven decision making across collections operations.

Accountabilities

Lead end-to-end collections strategy across early-stage collections, delinquency management, write-offs, and recoveries.
Design and optimize multi-channel contact strategies including SMS, email, IVR, live calls, and agency/vendor outsourcing.
Oversee dialer performance, configuration, and uptime to maximize contact rates and recovery outcomes.
Forecast inbound and outbound volumes and develop workforce planning models to support operational requirements.
Translate AR and collections performance data into clear insights and executive-level recommendations.
Own budgeting, forecasting, and variance analysis to ensure strong financial performance and accuracy.
Develop risk segmentation strategies to reduce delinquency, mitigate risk, and increase recovery rates.
Lead UAT execution and ensure operational readiness for new systems, workflows, and enhancements.
Collaborate cross-functionally with internal stakeholders to deliver initiatives aligned to business goals.

Qualifications

Strong background in collections strategy, AR performance, and customer-centric recovery models.
Experience with dialer platforms, segmentation, and multi-channel engagement strategies.
Advanced knowledge of Microsoft Excel, with demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders.
Proven vendor management experience including SLA governance, scorecards, and performance management.
Strong financial acumen with experience in budgeting, forecasting, and variance analysis.
Balanced approach to collections that prioritize performance, fairness, and brand reputation.

Nice To Have

Experience or interest in applying AI, automation, predictive analytics, or anomaly detection within collections operations.
Experience with data manipulation and reporting using SQL and Power BI or other database tools is considered an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Lead collections strategy across early-stage collections, delinquency management, write-offs, and recoveries, while optimizing contact channels and dialer performance. Oversee forecasting, workforce planning, budgeting, performance analysis, vendor governance, and operational readiness for new systems and workflows.

Requirements

Candidates should have strong experience in collections strategy, accounts receivable performance, dialer platforms, segmentation, and multi-channel customer engagement. They should also bring advanced Excel and data interpretation skills, vendor management experience, and financial planning expertise; SQL, Power BI, and applied AI or predictive analytics are assets.

Skills

Collections Strategy
Accounts Receivable Performance
Delinquency Management
Multi-Channel Engagement
Automated Dialer Management
Risk Segmentation
Vendor Management
Budgeting and Forecasting
Variance Analysis
Advanced Microsoft Excel
Data Analysis
Workforce Planning
User Acceptance Testing
Stakeholder Collaboration
Customer-Centric Recovery
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Collections Strategy
Accounts Receivable
Early-Stage Collections
Delinquency Management
Write-Offs
Recoveries
SMS
Email
Interactive Voice Response
Live Calls
Automated Dialer
Contact Rates
Risk Segmentation
Vendor Outsourcing
Service-Level Agreements
Scorecards
Budgeting
Forecasting
Variance Analysis
Workforce Planning
Microsoft Excel
User Acceptance Testing
Artificial Intelligence
Automation
Predictive Analytics
Anomaly Detection
SQL
Power BI

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