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Added 1 min ago
Senior Sales Manager
Basecamp
Canmore, AB · Calgary, AB
$75,000 to $90,000 CAD / year
Full-time
Across Basecamp Resorts and Everwild, you’ll lead new business, grow travel trade and commercial partnerships, coach the sales team and turn strategy into action. Expect a mix of…
Added 1 min ago
Field Service Representative - Power
Vertiv
Toronto, ON
Capable of making technical and commercial decisions under pressure
Added 15 mins ago
Truck Vehicle Service Attendant - Richmond
Enterprise Holdings
Richmond, BC
$21.59 CAD / hour
Full-time
Must have a valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
Added 15 mins ago
Commercial Kitchen Exhaust Cleaning Technician
Total Group of Companies | Fire Solutions | Rescue | Medical | HSE
AB · Calgary, AB · Red Deer County, AB · Edmonton, AB
Full-time
The Total Group of Companies is looking for a Commercial Kitchen Exhaust Cleaning Technician to join our team of fire and safety professionals! This role will focus on inspecting and…
Added 15 mins ago
AZ Operator, Vacuum Truck Services
GFL Environmental Inc.
Mississauga, ON
Full-time
GFL is looking for an AZ Driver to join its team in Mississauga. The driver will be responsible for predominantly operating a Tanker Trailer, and on occasion may operate other types of…
Added 28 mins ago
Workforce Management Analyst
Enercare Inc.
Markham, ON
Full-time
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia,…
Added 28 mins ago
Driver
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Burlington, ON
Full-time
…expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across…
Added 28 mins ago
Vice President of Business Development
Howard Shockey & Sons, Inc.
Winchester, ON
Full-time
Join Howard Shockey & Sons, a trusted leader in commercial construction with a long-standing reputation for quality, integrity, and innovation. The Vice President of Business Development is…
Added 28 mins ago
Account Executive, CoStar Data & Analytics - Ottawa, Ontario, CAN
CoStar
Ottawa, ON
Full-time
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar…
Added 28 mins ago
Architectural & Design Sales Representative
Sun Glow Window Covering Products of Canada LTD
Toronto, ON · Greater Toronto Area, Canada
Full-time
…solar shading solutions serving the architectural, design, commercial, and residential markets. We manufacture a broad range of roller shades, motorized shading systems, cellular shades,…
Added 29 mins ago
Delivery Driver
Independent Mechanical Supply
Toronto, ON · Etobicoke, ON
Full-time
As a Delivery Driver at IMS, the main goal is the accurate, efficient, timely, and safe delivery of customer orders across the GTA.
Added 31 mins ago
Utility and Bulk Driver
Superior Plus Propane Talent Acquisition
Brockton, ON
The Utility and Bulk Driver safely operates a bulk transport truck to deliver propane to residential, commercial, and agricultural customers. This role also handles general utility tasks…
Added 46 mins ago
Maintenance Services Worker
HealthCareersInSask.ca
Wakaw, SK
One (1) year experience in a maintenance environment (commercial or industrial)
Added 46 mins ago
Delivery Truck Driver (Class 1/3/5)
7-Eleven
Nanaimo, BC · SEDCC Nanaimo Warehouse
Full-time
We are currently seeking a motivated Full-time Delivery Truck Driver who holds a valid Class 1, 3 or 5 licence to operate out of our Nanaimo, BC branch. If you are committed to exceptional…
Added 58 mins ago
Senior Condominium Property Manager
Equium Group
Calgary, AB
Full-time
Equium Group, founded in Calgary in 2011, is a fully integrated real estate organization specializing in condominium, commercial, and residential real estate services. With a current…
Added 58 mins ago
RECA Licensed - Condominium Property Manager
Equium Group
Calgary, AB
Full-time
Equium Group, founded in Calgary in 2011, is a fully integrated real estate organization specializing in condominium, commercial, and residential real estate services. With a current…
Added 58 mins ago
Building Automation Specialist / Senior Automation Systems Technician (BAS005)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
Our Client is an established technology and systems integration organization supporting commercial, institutional, industrial, mission-critical, and enterprise environments.
Added 58 mins ago
DZ Drivers
Alpha Oil Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
This is a full-time (on-site) role for a DZ Driver located in the Greater Toronto Area, Canada. The DZ Driver will be responsible for driving and delivering fuel to various commercial…
Added 1 hour ago
Vice President, Client Service
Kantar
Toronto, ON
Full-time
Highly motivated, self-starter, driver of change and transformation
Added 1 hour ago
Foreman - Civil Engineering
Bruneau Électrique Inc
Montreal, QC
Full-time
We operate in various sectors such as civil, industrial, institutional, and commercial engineering, primarily in the Greater Montreal area and surrounding areas.
Added 1 hour ago
Senior Project Coordinator & Project Manager, ICI - Permanent - 4314
Parker Huggett - A Division of LRO Staffing
Calgary, AB
Full-time
…team. Backed by a strong and growing pipeline of institutional, commercial, and industrial work across Alberta, our client is looking for experienced Senior Project Coordinators and Project…
Added 1 hour ago
Key Account Manager
The Stevens Company
Quebec, QC
Full-time
Manage the strategic relationships with CAG, Sante Quebec and key member accounts as the primary commercial contact.
Added 1 hour ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Surrey, BC
Part-time · Temporary
…multiple facilities. The position requires practical experience in commercial building operations, including identifying and resolving maintenance issues, coordinating contractors and…
Added 1 hour ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Langley (District), BC · Langley, British Columbia
Part-time · Temporary
…multiple facilities. The position requires practical experience in commercial building operations, including identifying and resolving maintenance issues, coordinating contractors and…
Added 1 hour ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Maple Ridge, BC
Part-time · Temporary
…multiple facilities. The position requires practical experience in commercial building operations, including identifying and resolving maintenance issues, coordinating contractors and…

Enercare Inc.

Workforce Management Analyst

Markham, ON, Canada

Pay: Compensation: $59,564 - $95,302
Job type: Full-time
Apply by: Oct 20, 2026
Experience: 4–7+ years of Workforce Management, Forecasting, Capacity Planning, Workforce Analytics, or Contact Center Operations experience.
Posting language: English
Posted: Aug 24, 2026

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Applications open in a new tab.

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Workforce Management Analyst

Status: Full-Time

Reporting To: Manager - Workforce Management

Location: Niagara/Markham

Compensation: $59,564 - $95,302

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Job Summary

We are seeking an analytical and forward-thinking Workforce Analyst to support workforce planning for a Home Services contact center. This role is responsible for developing accurate call volume forecasts, staffing models, and capacity plans that enable the organization to achieve customer experience, service level, and cost objectives.

The primary focus of this role is leveraging Artificial Intelligence (AI), predictive analytics, and advanced Microsoft Excel modeling to improve forecasting accuracy and uncover actionable business insights. The successful candidate will use AI-powered tools and forecasting technologies to identify trends, detect anomalies, model demand drivers, evaluate scenarios, and generate data-driven staffing recommendations. While workforce management experience is important, we are specifically seeking candidates who embrace AI as a strategic forecasting tool and understand how to combine AI-generated insights with operational expertise and human judgment.

This position is ideal for an intermediate-to-senior workforce professional who has experience using AI solutions, advanced analytics, and Excel-based forecasting techniques to solve complex workforce planning challenges in a high-volume contact center environment.

Key Responsibilities

AI-Driven Forecasting & Predictive Analytics

Utilize AI-powered forecasting tools and predictive analytics platforms to improve call volume forecasting accuracy.
Leverage machine learning and AI-generated insights to identify emerging trends, seasonality patterns, demand drivers, and operational risks.
Evaluate AI-generated forecasts and apply business knowledge to validate assumptions and refine outputs.
Use AI tools to automate data analysis, trend identification, anomaly detection, and forecast variance investigations.
Integrate traditional forecasting methodologies with AI-driven recommendations to create accurate and actionable demand plans.
Continuously assess new AI technologies and forecasting capabilities that can improve workforce planning effectiveness.

Forecasting & Capacity Planning

Develop monthly, weekly, daily, and interval-level forecasts for inbound contact center demand.
Analyze historical call volumes, AHT, service levels, customer behavior, marketing activity, weather impacts, and operational changes to support forecasting decisions.
Translate forecasted workload into staffing requirements, productive hours, schedules, and FTE recommendations.
Create multiple forecast scenarios to assess business impacts and staffing risks.
Monitor forecast accuracy and identify opportunities to improve forecasting models and assumptions.

Business Intelligence & Data Analysis

Combine AI-generated insights with advanced Excel analysis to deliver workforce recommendations.
Build dashboards, forecasting models, and reporting tools that support data-driven decision-making.
Utilize large datasets to uncover trends, root causes, and performance improvement opportunities.
Present findings and recommendations to Operations, Workforce Management, and senior leadership.

Required Qualifications

4–7+ years of Workforce Management, Forecasting, Capacity Planning, Workforce Analytics, or Contact Center Operations experience.
Demonstrated experience using Artificial Intelligence, predictive analytics tools, machine learning platforms, or AI-assisted forecasting solutions to support business planning and forecasting decisions.
Advanced Microsoft Excel expertise, including forecasting models, Power Query, Pivot Tables, statistical analysis, scenario modeling, and data visualization.
Experience translating demand forecasts into staffing plans and workforce recommendations.
Strong understanding of contact center metrics including call volume, AHT, service level, ASA, occupancy, shrinkage, and forecast accuracy.
Proven ability to evaluate AI-generated recommendations and apply business judgment to improve forecast outcomes.

Preferred Qualifications

Experience using generative AI tools (e.g., Microsoft Copilot, or similar platforms) to support forecasting analysis, reporting, trend identification, and productivity improvements.
Advanced Microsoft Excel capability, including the ability to build and maintain complex forecasting and staffing models.
Experience working with predictive analytics, machine learning models, or advanced forecasting software.
Knowledge of Power BI, SQL, Python, R, or other analytical tools used in workforce planning environments.
Experience implementing AI-driven process improvements or automation initiatives within Workforce Management functions.

Core Technical Competencies

Highest Priority Competencies

AI-Assisted Forecasting & Predictive Analytics

Machine learning forecasting concepts
Predictive modeling
AI-driven trend analysis
Pattern recognition
Forecast optimization
Anomaly detection
Scenario modeling
Data interpretation and validation

Advanced Microsoft Excel Forecasting

Statistical forecasting models
Trend and seasonality analysis
Forecast accuracy measurement
Driver-based forecasting
Workforce capacity calculations
Power Query and data transformation
Advanced formulas and automation

Workforce Planning & Contact Center Analytics

Staffing requirement calculations
Capacity planning
Erlang concepts
Shrinkage modeling
Service level forecasting
Intraday planning
Forecast performance analysis

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Workforce Management Analyst is responsible for developing accurate call volume forecasts, staffing models, and capacity plans using AI-powered tools and predictive analytics. They will leverage data-driven insights to optimize contact center performance, service levels, and operational efficiency.

Requirements

Candidates must have 4–7+ years of experience in workforce management or contact center analytics with advanced proficiency in Microsoft Excel. Demonstrated experience applying artificial intelligence and machine learning platforms to business planning and forecasting is required.

Skills

Workforce Management
Forecasting
Capacity Planning
Artificial Intelligence
Predictive Analytics
Microsoft Excel
Machine Learning
Data Analysis
Statistical Analysis
Scenario Modeling
Contact Center Metrics
Power Query
Data Visualization
Trend Analysis
Business Intelligence

Visa sponsorship

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Keywords

Workforce Management
Forecasting
Capacity Planning
Artificial Intelligence
Predictive Analytics
Machine Learning
Microsoft Excel
Power Query
Pivot Tables
Data Visualization
Contact Center
AHT
Service Level
ASA
Shrinkage
Scenario Modeling
Business Intelligence
Statistical Analysis
Automation
Demand Planning

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