Workload Planner
- Vaughan, ON, Canada
Hourly Rate: $22.00–$25.00 + per hour, based on experience and qualifications, with additional earning opportunities through internal incentive programs · Full-time
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Job details
- Pay
- Hourly Rate: $22.00–$25.00 + per hour, based on experience and qualifications, with additional earning opportunities through internal incentive programs
- Job type
- Full-time
- Apply by
- Working hours
- 40–44 hours per week
- Posting language
- English
- Posted
Original job description
Position: Workload Planner
Location: Vaughan, Ontario
Hourly Rate: $22.00–$25.00 + per hour, based on experience and qualifications, with additional earning opportunities through internal incentive programs
Schedule: 40–44 hours per week, rotating days, weekends, holidays, and standby as required<
/strong>Overview
Enercare - Vaughan Area
We’re on the lookout for an enthusiastic Workload Planner to join our dynamic team!
In this role, you’ll be instrumental in monitoring and managing automated dispatch boards to support our high-performance service and installation teams.
We’re looking for someone who thrives in a fast-paced environment, and is passionate about developing ideas/strategies to help deliver an outstanding customer experience.
If you’re ready to make an impact and help drive operational excellence, we want to hear from you!
Key Responsibilities
- Leverage modern booking platforms and direct customer engagement to schedule internal and external customers’ appointments
- Handle customer escalations by ensuring that their problems get resolved and their issues addressed at the right level
- Continuously monitor "the board" to ensure that each scheduled task is completed from start to finish
- Forecast for peak seasonal demands such as extreme weather patterns and ensuring alignment of demand and resources
- Monitor and address customer enquiry queues as it pertains to the Workload Planning Department
- Contribute to business growth by effectively allocating workload to technicians and internal engagement
Skills, Abilities and Experience
- 1+ year experience with dealing with customer escalations over the phone or in person
- 1+ year customer service / Customer Experience skills
- Ability to adapt to new responsibilities and changing priorities
- Manages multiple tasks effectively to meet deadlines
- Great focus and attention to detail within a team environment
- Be willing and able to work rotating days, weekends, holidays, and standby duties as required
- Must be able to communicate clearly and effectively, both in written and verbal communications
- Must have strong interpersonal and problem-solving skills
- Proficiency with navigating applications and other digital skill sets
- Very punctual and dependable
Benefits & Perks
- Comprehensive benefits package
- Casual dress code
- Company events
- Discounted or complimentary food
- On-site parking
- Additional earning opportunities through internal incentive programs
More about this job
Responsibilities
Schedule customer appointments using booking platforms and direct engagement, monitor dispatch boards to ensure tasks are completed, and manage customer enquiries and escalations. Forecast seasonal demand and allocate workloads to technicians to support service delivery and business growth.
Requirements
Candidates need at least one year of experience handling customer escalations and at least one year of customer service or customer experience work. They must communicate effectively, solve problems, manage changing priorities and multiple tasks, use digital applications, and be available for rotating days, weekends, holidays, and standby duties.
Skills
- Customer Service
- Appointment Scheduling
- Workload Planning
- Dispatch Board Monitoring
- Resource Allocation
- Demand Forecasting
- Problem-Solving
- Interpersonal Communication
- Written Communication
- Attention to Detail
- Multitasking
- Adaptability
- Digital Application Proficiency
- Time Management
- Reliability
Benefits
- Casual Dress Code
- Company Events
- Discounted or Complimentary Food
- On-Site Parking
- Internal Incentive Programs
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Logistics
Keywords
- Workload Planning
- Automated Dispatch Boards
- Booking Platforms
- Appointment Scheduling
- Customer Engagement
- Customer Escalations
- Customer Enquiries
- Customer Experience
- Service Teams
- Installation Teams
- Seasonal Demand Forecasting
- Resource Alignment
- Technician Workload Allocation
- Operational Excellence
- Digital Applications
- Internal Incentive Programs
- Standby Duties