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Added 1 month ago
LC
Senior Manager, Revenue Operations
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…growth and profitability goals - while leading high-performing analyst teams to deliver accurate, timely, and trusted execution. On the RevOps Capital side, you will operate as the GTM…
Added 1 month ago
LC
Senior Manager, Revenue Operations
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…growth and profitability goals - while leading high-performing analyst teams to deliver accurate, timely, and trusted execution. On the RevOps Capital side, you will operate as the GTM…
Added 1 month ago
LT
Security Analyst
LMI Technologies
Burnaby, BC
- $64,000 to $80,000 CAD / year
- Full-time
We are recruiting a proactive and detail-oriented Security Analyst to join our growing IT department. Reporting to the Director of IT, this role plays a vital operational part in…
Added 1 month ago
PC
Healthcare Business Analyst
Paradigm Consulting
Regina, SK
- Contract
If you have strong business analyst experience within healthcare and feel that the responsibilities shown below describe you to a tee, we’d like to hear from you!
Added 5 months ago
ES
Advanced Data Analyst - EA Sports FC Live
EA SPORTS
Vancouver, British Columbia
- Full-time
Advanced Data Analyst - FC Live Service Forecasting
Added 3 months ago
M
Intermediate Business Analyst
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…and Project Management supporting all MDA sites. The Business Analyst analyzes complex business problems and provide automated sustainable solutions to the organization. The Candidate…
Added 3 months ago
Regional Sales Manager | Canada
ExtraHop
Canada
Work cooperatively with others within the organization and other cross-functional stakeholders.
Added 3 months ago
R
Tenant Billing Analyst (12-Month Contract)
RioCan
Toronto, ON
- Full-time
- Contract
The Tenant Billing Analyst ensures accurate billing and compliance with lease provisions related to Common Area Maintenance (CAM), property taxes, and percentage rent. The role also…
Added 1 month ago
CO
Business Analyst I
City of Fernie
BC · British Columbia, Canada
- Temporary
The City of Fernie is inviting applications for the position of Business Analyst I, full-time, temporary 2 Year Contract Term.
Added 1 month ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Act as a hands-on Business Analyst and Scrum Master when required, leading requirements discovery, backlog management, sprint planning, and delivery facilitation.
Added 1 month ago
FG
Sr. Business Process Analyst
FNZ Group
Toronto, ON · CA Toronto Yonge St
- Full-time
The Senior Process Analyst plays a critical role in defining and modelling future-state business processes that enable successful implementation of FNZ’s platform solutions for our clients.…
Added 1 month ago
Senior Analyst, Financial Planning & Analysis (FP&A)
Coveo
Montreal, QC · Quebec, QC
Advanced proficiency with Microsoft Excel, Google Sheets, Sigma, and Power BI, combined with a strong understanding of the financial impact of cross-functional decisions.
Added 1 month ago
OC
Program Accounting Analyst
Ontario Centre of Innovation
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Reporting to the Manager, Program Accounting, the Program Accounting Analyst is accountable for analyzing project expenditures from activation to completion. This will include working with…
Added 1 month ago
A
Analyste Qualité / Quality Analyst
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking a Quality Operations Analyst to join our Quality team based in Mirabel, Quebec, Canada, where you will work closely with the Quality…
Added 5 months ago
TR
Bilingual Software Quality Analyst
The Reynolds and Reynolds Company
Mississauga, Ontario
- $68,000 USD / year
- Full-time
We are looking for a Bilingual Software Quality Analyst. In this role you will be responsible for executing quality testing on our software solutions. This will include working on the…
Added 5 months ago
L
Senior Specialist - Business Analysis
LTM
Ontario · Ontario, Canada
- $90,000 to $125,000 USD / year
- Full-time
We are seeking an experienced 6 10 years of Business Analyst with strong Fixed Income and Derivatives domain expertise to support trade processing risk management and front to back trading…
Added 3 months ago
Q
Senior Software Developer
Quantiphi
Canada
- Full-time
Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms
Added 2 months ago
Capacity Analyst
Enercare
Markham, ON
The Capacity Analyst is responsible for the end‑to‑end design, execution, and continuous improvement of workforce capacity planning across all planning horizons. The role ensures that…
Added 2 months ago
LC
Strategy Analyst
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Strategy Analyst to join our team at Lightspeed. This role will support enterprise and business strategy efforts by conducting analysis, developing insights, and helping…
Added 3 months ago
F
Revenue Operations Manager, Customer Success
Float
Remote, Canada
- $130,000 to $150,000 CAD / year
- Full-time
- Remote
Added 3 months ago
KD
Analyste financier·ère | Financial Analyst
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 3 months ago
KD
Analyste Financier Principal | Senior Financial Analyst
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 3 months ago
Digital Solutions Analyst
Government of Alberta
Edmonton, Alberta
Reporting to the Manager, Digital Transformation, the Digital Solutions Analyst is a key resource in the mandate of the ALSS Modernization Office with operational responsibility for…
Added 1 month ago
E
Senior Insights Analyst - Consumer, Shopper & Market
Essity
Oakville, ON
- Full-time
Essity is seeking a Senior Market Research Analyst (Insights Analyst) to lead the analysis and interpretation of market, consumer, and shopper data to drive strategic business decisions. In…
Added 1 month ago
BE
Business Analyst
Battlefield Equipment Rentals
Ajax, ON · Barrie, ON · Brampton, ON · Brantford, ON · Burlington, ON · Cambridge, ON · Guelph, ON · Kingston, ON · London, ON · Ottawa, ON · Toronto, ON · ON
- Full-time
Manage multiple concurrent requests effectively and collaborate with diverse multi-functional teams.

Enercare

Capacity Analyst

Markham, ON, Canada

Role: Capacity Analyst Status: Full-Time Reports to: Capacity Manager Location: Markham Compensation: $69,136 - $110,618

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Job details

Pay: Role: Capacity Analyst Status: Full-Time Reports to: Capacity Manager Location: Markham Compensation: $69,136 - $110,618
Posting language: English
Posted: Aug 17, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Capacity Analyst
Status: Full-Time
Reports to: Capacity Manager
Location: Markham
Compensation: $69,136 - $110,618

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:
The Capacity Analyst is responsible for the end‑to‑end design, execution, and continuous improvement of workforce capacity planning across all planning horizons. The role ensures that capacity supply aligns with forecasted demand through accurate forecasting, robust system configuration, data integrity, scheduling optimization, and strong operational collaboration.This position serves as the functional bridge between planning strategy, field execution, and system enablement

Responsibilities

Reduction in scheduling cases and escalations through intra-day review and actioning alongside long term capacity planning
Translate demand forecasts into capacity requirements by skill, geography, priority, service type, and SLA constraints.

Analyze historical volumes, seasonal trends, backlog behavior, productivity, and utilization metrics.
Track forecast accuracy, identify variance drivers, and implement corrective actions.
Recommend capacity buffers, resource rebalancing, staffing adjustments, and training needs.

Monitor schedule quality, kickouts, reschedules, idle time, overtime, and manual board adjustments.
Identify configuration gaps, rule conflicts, and system behaviors that reduce schedule accuracy, partnering with IT and business functional analyst to drive optimal solution
Implement rule enhancements to reduce kickouts and minimize manual intervention.
Serve as a subject‑matter expert on scheduling logic for planners, dispatchers, and field leaders.
Work closely with workforce management to provide insights on forecast accuracy.
Validate and load fields schedules and capacity adjustments related to meetings, training etc.
Ensure schedule locking adherence, driving proactive planning of capacity shrinkage.
Partner with dispatch managers to monitor and provide feedback on process compliance that may impact capacity
Review skillsets in IFS, partnering with business functional analyst to ensure skillsets and all IFS related parameters are optimal and updates are implemented.

Identify inefficiencies, manual workarounds, and recurring failure points in planning workflows and processes.
Recommend system or process changes to drive operational efficiency in the planning workflows; partnering with other internal teams to ensure an optimal customer experience.
Measure the impact of improvements on cost, utilization, SLA performance, and schedule stability.
Support platform upgrades and adoption of new features related to capacity planning.

Qualifications:

Preferred diploma or degree in business management, analytics
3+ years of capacity, workforce or related analytics experience
1-2 years of business process experience with a proven ability to clearly communicate and articulate business requirements and use cases
Ability to create and deliver presentations to senior leadership
Strong collaboration skills
Strong change management skills
Analytical – ability to pull multiple data sets and present areas of opportunity
Knowledge of HVAC industry an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Capacity Analyst designs and executes end-to-end workforce capacity planning to align supply with forecasted demand. They serve as a functional bridge between planning strategy and field execution to optimize scheduling and operational efficiency.

Requirements

Requires 3+ years of capacity or workforce analytics experience and 1-2 years of business process experience. A diploma or degree in business management or analytics is preferred.

Skills

Capacity Planning
Workforce Management
Data Analysis
Demand Forecasting
Business Process Improvement
Scheduling Optimization
SLA Management
Change Management
Stakeholder Collaboration
Presentation Skills
IFS
Resource Rebalancing

Visa sponsorship

Not detected in the job text

Keywords

Capacity Planning
Workforce Management
Demand Forecasting
SLA
IFS
HVAC Industry
Data Integrity
Scheduling Logic
Utilization Metrics
Business Process
Resource Allocation
Operational Efficiency

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