Jobs in Canada

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Added 13 mins ago
MC
Financial Services Representative - Full Time - 18 Month Contract
Meridian Credit Union
Owen Sound, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 13 mins ago
C
Social Media Manager
ChangeMakers
NS · Halifax, NS
- Full-time
As a Social Media Manager, you enjoy bringing social media strategies to life through thoughtful content, engaging campaigns, and meaningful community connections. You understand how to…
Added 13 mins ago
Enterprise Customer Success Manager (Hybrid)
Nitro
Toronto, ON
The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and…
Added 13 mins ago
RJ
Administrative Assistant
Raymond James
Coquitlam, BC
- Full-time
…candidate will provide administrative support to the Wealth Manager, while also playing a key role in business…
Added 13 mins ago
Partner Marketing Manager, ISV Partnerships
Coveo
Montreal, QC · Quebec, QC · ON
…marketing initiatives that drive results? As our Partner Marketing Manager, ISV Partnerships, you'll bring Coveo's independent software vendor partnerships to life through jMEoint marketing…
Added 27 mins ago
FI
Senior Marketing Manager
Fulfillment IQ
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 27 mins ago
MG
Senior Software Developer / Développeur de logiciels principal
Maples Group
Montreal, QC
- Full-time
The Senior Software Developer reports to the Software Development and Architecture Manager. This role works within a Scrum team to build high-quality software solutions for internal and…
Added 27 mins ago
CW
Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
This is an existing full-time vacancy requiring a minimum of three days per week on-site at our Mississauga office · During the onboarding period, you will be expected to work in the office five days per week for approximately three months
Added 27 mins ago
TI
Automation Test Lead
Themesoft Inc.
Toronto, ON
- Contract
Design end-to-end coverage across account opening, transfers (cash and in-specie), model portfolios and rebalancing, trading and settlement, corporate actions, income, valuations, fees, and…
Added 27 mins ago
ST
Senior Accountant
Sinclair Technologies
Aurora, ON
- $70,000 to $90,000 CAD / year
- Temporary
Prepare journal entries, account reconciliations, accruals, prepayments, reclassifications, and other month-end entries.
Added 27 mins ago
A
Branch Manager – Sales & Operations
Aplin
Regina, SK
- Full-time
…distributor of exterior building products to recruit a Branch Manager – Sales & Distribution Operations for its successful Regina…
Added 27 mins ago
C
Social Media Manager
ChangeMakers
Halifax, NS
- Full-time
As a Social Media Manager, you enjoy bringing social media strategies to life through thoughtful content, engaging campaigns, and meaningful community connections. You understand how to…
Added 28 mins ago
Customer Route Representative
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dartmouth, NS
Horaire 10 heures par jour, 4 jours par semaine après la formation
Added 28 mins ago
Customer Service Specialist
Enercare
Calgary, AB
Added 28 mins ago
A
Civil Engineer
Arcadis
Edmonton, AB
- Full-time
Monitor project scope, schedule, budget, and technical deliverables in support of the Project Manager.
Added 43 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Hamilton, ON
- Full-time
Must have a passion for sales and a “hunter” mentality when driving new business
Added 43 mins ago
R
Collections Account Manager
RBGlobal
Burnaby, BC
- Full-time
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to…
Added 43 mins ago
NG
Account Manager, Saskatchewan
Normet Group
Saskatoon, SK
- Full-time
…Mining Contractors and Dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and…
Added 43 mins ago
A
Geotechnical Instrumentation & Monitoring Technical Lead
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Reporting to the Technical Design Manager, the Geotechnical Instrumentation & Monitoring (I&M) Technical Lead will be responsible for the technical oversight, planning, coordination, and…
Added 43 mins ago
WG
Outside Sales Representative (Regina, SK)
Wolseley Group
Regina, SK
- Full-time
Participates in setting branch sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets and monthly sales quotas);
Added 43 mins ago
N
Verafin - Enterprise Customer Success Manager
Nasdaq
Toronto, ON · NL
- Full-time
As an Enterprise Customer Success Manager, you'll play a critical role in driving long-term success for Nasdaq Verafin's enterprise financial institution clients. You'll serve as a trusted…
Added 43 mins ago
C
Senior Account Manager: Demand Response
CLEAResult
Toronto, ON
- Full-time
Be the program’s lead outreach contact with local distribution companies (LDCs) and municipalities, including key account introductions.
Added 43 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 58 mins ago
ZL
Snowflake Admin
ZenithInfotek LLC
Toronto, ON
- Contract
Strong understanding of Snowflake architecture, including accounts, organizations, databases, schemas, warehouses, stages, tasks, streams, shares, integrations, and account usage views.
Added 58 mins ago
SD
Account Manager
Shoemaker Drywall
Regina, SK
- Full-time

Enercare

Customer Service Specialist

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Customer Service Specialist

Reports to: Manager, Call Centre

Status: Permanent, Full-Time

Location Name: Enercare Western Canada

Location Address: Edmonton, AB / Calgary, AB / Winnipeg, MB

Schedule: Sunday to Thursday & Tuesday to Saturday: 4 PM - 12 AM

Position Summary:

As a Customer Service Specialist, you will be the first point of contact for customers contacting Enercare. You will help customers by answering questions, resolving concerns, scheduling appointments, and providing solutions that create a positive customer experience.

Working closely with dispatch, field operations, and other departments, you will play an important role in ensuring customers receive timely service while helping Enercare build lasting customer relationships.

Responsibilities:

Customer Experience

Respond to customer inquiries by phone, email, and other communication channels.
Deliver professional, friendly, and solution-focused customer service on every interaction.
Resolve customer concerns, complaints, billing inquiries, and service questions with a focus on first-contact resolution.
Communicate service updates and technician arrival information to customers.
Build trust and confidence through empathy, active listening, and effective problem-solving.

Appointment Scheduling & Customer Retention

Schedule service, maintenance, and installation appointments accurately and efficiently.
Guide customers through the booking process and recommend appropriate services based on their needs.
Conduct outbound calls to schedule preventative maintenance appointments and tune-ups.
Promote Enercare products, services, and the Advantage Program when appropriate.
Help drive customer retention through positive customer experiences and proactive service.

Team Collaboration & Operational Support

Maintain accurate customer records and document all customer interactions.
Collaborate with dispatch and operations teams to ensure appointments are scheduled appropriately and customer expectations are met.
Follow company policies, procedures, and service standards.
Continuously develop knowledge of Enercare services, products, and industry best practices.

Qualifications:

High school diploma or equivalent; post-secondary education is considered an asset.
Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Proficiency with computer systems and the ability to learn new software quickly. Service Titan experience is an asset.
HVAC, home services, utilities, or related industry experience is considered an asset
Exceptional verbal and written communication skills with strong interpersonal skills and the ability to build rapport quickly.
Confidence handling challenging customer situations while remaining calm and professional.
Strong organizational skills and attention to detail. Ability to multitask and adapt in a fast-paced environment.
A customer-first mindset and commitment to delivering exceptional service.
A collaborative attitude and willingness to support teammates and other departments.
Ability to work occasional overtime or weekends as business needs require.
Ability to successfully complete a background check.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for customers, handling inquiries, billing issues, and service concerns. They are also responsible for scheduling appointments and collaborating with dispatch and field operations to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of customer service experience in a relevant environment. Strong communication, organizational, and computer skills are required, along with the ability to work in a fast-paced, professional setting.

Skills

Customer service
Call center operations
Appointment scheduling
Conflict resolution
Communication skills
Active listening
Problem-solving
Computer proficiency
Multitasking
Data entry
Interpersonal skills
Customer retention
Service Titan
HVAC industry knowledge

Benefits

Opportunities to grow
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Scheduling
Dispatch
Field Operations
Billing
Service Titan
HVAC
Home Services
Utilities
Customer Retention
Outbound Calls
Preventative Maintenance
Advantage Program
Data Documentation
Communication
Problem-solving
Multitasking
Customer Experience
Professionalism

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Work requirements

Jobs in Canada