Jobs in Canada

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Added 5 mins ago
CT
City Dispatcher
Carmel Transport International Ltd.
AB · Edmonton, AB
- Full-time
Commitment to safe operations, reliability, and professional conduct in all internal and external interactions.
Added 5 mins ago
J
Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
Added 5 mins ago
CD
Associate Dentist
Canadian Dental Services Corporation
Medicine Hat, AB
- Full-time
Be happy at work and work collaboratively with the dental professional team, front desk, and administrative staff
Added 5 mins ago
IG
Talent Acquisition Coordinator
Inline Group Inc.
AB · Edmonton, AB
- Full-time
A personable and professional approach when working with employees, candidates, and leaders.
Added 5 mins ago
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Associate Programme Officer/Precis Writer
ICAO
Montreal, QC
- Full-time
Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.
Added 6 mins ago
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Customer Service Representative
DHL (Supply Chain)
Milton, ON
- Full-time
-Resolve customer complaints and escalations in a professional manner.
Added 6 mins ago
Senior Deputy Clerk
Government of Alberta
Peace River, AB
…system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta. To learn more about Court and Justice Services please review Justice to learn…
Added 6 mins ago
Information Coordinator
Government of Alberta
AB
Added 6 mins ago
AV and Tech Support Specialist (4 positions)
University of Toronto
Toronto, ON
…University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service…
Added 6 mins ago
Financial & Payroll Administrator
University of Toronto
Toronto, ON
…We have about 350 Master of Engineering (MEng) students, a professional program for students taking courses with us for a year or two. And we have about 350 MASc and PhD students, who work…
Added 6 mins ago
Credit Representative
Lactalis
Toronto, ON
Certified Credit Professional Designation or working towards obtaining the designation is an asset.
Added 21 mins ago
SE
Administration and Travel Coordinator
SMS Equipment Inc.
Acheson, AB
- Full-time
…suppliers, employees, and travel vendors, you will help ensure administrative processes are completed accurately while supporting a welcoming and professional branch…
Added 21 mins ago
PH
Service Coordinator
Prospect Human Services Society
Calgary, AB
- Full-time
Those with a combination of post-secondary education along with professional experience may be considered
Added 21 mins ago
DC
Transportation Engineering Graduate
Dillon Consulting Limited
Ottawa, ON · Kingston, ON · London, ON
- Full-time
Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With…
Added 21 mins ago
YT
Crisis Support Worker
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
Fosters positive, professional, and respectful relationships with children, youth, families, caregivers, staff, visitors, community partners, government officials, and professional…
Added 21 mins ago
FC
Inside Sales Representative
Flow Control Group
Lethbridge, AB
- Full-time
…for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an…
Added 35 mins ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Must be available to work day and evening shifts, Monday to Sunday
Added 35 mins ago
PA
Administrative Support Specialist
POSS, A Duravant Company
Oakville, ON
- $60,000 to $85,000 CAD / year
- Full-time
The Administrative Support Specialist is primarily a finance-focused role responsible for executing core accounting activities, supporting key human resources processes and taking ownership…
Added 35 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Develop hospital recognition materials for various health care recognition dates including Nursing Week, National Physician Day, Administrative Professional Day, etc.
Added 35 mins ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 35 mins ago
MM
Bookkeeper
Majestic Marble Import
Concord, ON
- Full-time
Collaborative and professional working environment.
Added 35 mins ago
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Director, Integrated Finance Services
Altis
Kingston, ON
- $110,000 to $127,000 CAD / year
- Full-time
…Managers and build trusted relationships with senior academic and administrative leaders. We’re looking for an experienced Finance leader who combines sound financial judgment with an…
Added 35 mins ago
RD
Client Experience Associate
RBC Dominion Securities
Cranbrook, BC
- Full-time
…support. You'll execute client service activities, manage key administrative tasks, and coordinate with our Advisor team to ensure every client interaction reinforces their confidence in…
Added 35 mins ago
BL
Intermediate/Senior Paralegal / Legal Administrative Assistant (LAA)
BC Legal Management Association
Vancouver, BC
- Other
We are currently seeking a full-time Intermediate/Senior Paralegal / Legal Administrative Assistant (LAA) to join our growing team.
Added 35 mins ago
SD
Dental Treatment Coordinator
Salvaggio Dentistry
Brampton, ON
- Full-time
Working closely with the clinical and administrative teams to ensure an exceptional patient experience.

Enercare

Customer Service Specialist

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Customer Service Specialist

Reports to: Manager, Call Centre

Status: Permanent, Full-Time

Location Name: Enercare Western Canada

Location Address: Edmonton, AB / Calgary, AB / Winnipeg, MB

Schedule: Sunday to Thursday & Tuesday to Saturday: 4 PM - 12 AM

Position Summary:

As a Customer Service Specialist, you will be the first point of contact for customers contacting Enercare. You will help customers by answering questions, resolving concerns, scheduling appointments, and providing solutions that create a positive customer experience.

Working closely with dispatch, field operations, and other departments, you will play an important role in ensuring customers receive timely service while helping Enercare build lasting customer relationships.

Responsibilities:

Customer Experience

Respond to customer inquiries by phone, email, and other communication channels.
Deliver professional, friendly, and solution-focused customer service on every interaction.
Resolve customer concerns, complaints, billing inquiries, and service questions with a focus on first-contact resolution.
Communicate service updates and technician arrival information to customers.
Build trust and confidence through empathy, active listening, and effective problem-solving.

Appointment Scheduling & Customer Retention

Schedule service, maintenance, and installation appointments accurately and efficiently.
Guide customers through the booking process and recommend appropriate services based on their needs.
Conduct outbound calls to schedule preventative maintenance appointments and tune-ups.
Promote Enercare products, services, and the Advantage Program when appropriate.
Help drive customer retention through positive customer experiences and proactive service.

Team Collaboration & Operational Support

Maintain accurate customer records and document all customer interactions.
Collaborate with dispatch and operations teams to ensure appointments are scheduled appropriately and customer expectations are met.
Follow company policies, procedures, and service standards.
Continuously develop knowledge of Enercare services, products, and industry best practices.

Qualifications:

High school diploma or equivalent; post-secondary education is considered an asset.
Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Proficiency with computer systems and the ability to learn new software quickly. Service Titan experience is an asset.
HVAC, home services, utilities, or related industry experience is considered an asset
Exceptional verbal and written communication skills with strong interpersonal skills and the ability to build rapport quickly.
Confidence handling challenging customer situations while remaining calm and professional.
Strong organizational skills and attention to detail. Ability to multitask and adapt in a fast-paced environment.
A customer-first mindset and commitment to delivering exceptional service.
A collaborative attitude and willingness to support teammates and other departments.
Ability to work occasional overtime or weekends as business needs require.
Ability to successfully complete a background check.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for customers, handling inquiries, billing issues, and service concerns. They are also responsible for scheduling appointments and collaborating with dispatch and field operations to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of customer service experience in a relevant environment. Strong communication, organizational, and computer skills are required, along with the ability to work in a fast-paced, professional setting.

Skills

Customer service
Call center operations
Appointment scheduling
Conflict resolution
Communication skills
Active listening
Problem-solving
Computer proficiency
Multitasking
Data entry
Interpersonal skills
Customer retention
Service Titan
HVAC industry knowledge

Benefits

Opportunities to grow
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Scheduling
Dispatch
Field Operations
Billing
Service Titan
HVAC
Home Services
Utilities
Customer Retention
Outbound Calls
Preventative Maintenance
Advantage Program
Data Documentation
Communication
Problem-solving
Multitasking
Customer Experience
Professionalism

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Work requirements

Jobs in Canada