Jobs in Canada

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Added 13 mins ago
CR
L'opérateur de transbordement
Cando Rail & Terminals
Montreal, QC
- Full-time
Cando offre des services spécialisés d'exploitation ferroviaire. Nous offrons une large gamme de services ferroviaires, incluant des opérations sur lignes courtes, des manœuvres…
Added 13 mins ago
OR
Wireless Retail Manager - Atholvile
OSL Retail Services Inc
NB · New Brunswick
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 13 mins ago
TI
Regional Controller, Solid Wood
Tolko Industries
Armstrong, BC · Vernon, BC
- Full-time
…plan, participate in developing and implementing corporate and operations strategic plans, and ensure finance activities and operational practices are aligned with corporate strategies and…
Added 13 mins ago
PH
Registered Nurse-Registered Psychiatric Nurse, Long-Term Care, Multi-Site
Providence Healthcare
Vancouver, BC
- Other
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 13 mins ago
YT
Crisis Support Worker
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
This position directly reports to: Manager, Intake, Crisis and Outpatient Services
Added 27 mins ago
TA
Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
- Full-time
Our client is an established, independent Canadian wealth manager with a substantive national footprint. Currently experiencing sustained growth, the organization is seeking a Regional Vice…
Added 27 mins ago
TR
Manager, Terminal Operations and Guest Experience
Thompson Regional Airport
Thompson, MB
- Full-time
Our growing airport facility is now accepting applications for the position of Manager Terminal Operations and Guest Experience.
Added 27 mins ago
FI
Senior Marketing Manager
Fulfillment IQ
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 27 mins ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Hybrid - 4 days per week in office (non-negotiable)
Added 27 mins ago
MG
Senior Software Developer / Développeur de logiciels principal
Maples Group
Montreal, QC
- Full-time
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.
Added 27 mins ago
OP
Operations Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Thunder Bay, ON
- $84,092 to $121,173 CAD / year
- Full-time
The Operations Manager role within the Criminal Law Division offers a unique opportunity to lead and strengthen a frontline office that directly supports public safety and successful…
Added 27 mins ago
ST
Senior Accountant
Sinclair Technologies
Aurora, ON
- $70,000 to $90,000 CAD / year
- Temporary
…private industry communication networks, such as emergency services (police, fire, ambulance, and military), transportation, natural resources, and utilities. We have over 70 years of…
Added 27 mins ago
YU
Student Conduct and Resolution Specialist - New Brunswick
Yorkville University
Fredericton, NB
- Full-time
This is a full-time hybrid role based at our New Brunswick campus, requiring three days per week on campus and two days working remotely · Beginning in early 2027, the position will transition to four days per week on campus and one day remote
Added 27 mins ago
A
Branch Manager – Sales & Operations
Aplin
Regina, SK
- Full-time
…distributor of exterior building products to recruit a Branch Manager – Sales & Distribution Operations for its successful Regina…
Added 27 mins ago
Customer Route Representative
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dartmouth, NS
Horaire 10 heures par jour, 4 jours par semaine après la formation
Added 27 mins ago
Customer Service Specialist
Enercare
Calgary, AB
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia,…
Added 27 mins ago
Facilities Assistant
Blue Ant Media Inc.
Toronto, ON
The Facilities Assistant will be responsible for the overall operations, maintenance, safety, security, and functionality of Blue Ant’s head office to ensure it is a safe and accommodating…
Added 27 mins ago
CD
Nurse Practitioner & Clinic Lead
CMHA Durham
Oshawa, ON
- Full-time
The NP Clinic Lead will work closely with NP Colleagues and the Performance Manager for the NPLC. The NP Clinic Lead will be responsible for the operational running of the clinic holding…
Added 43 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Hamilton, ON
- Full-time
Must have a passion for sales and a “hunter” mentality when driving new business
Added 43 mins ago
NG
Account Manager, Saskatchewan
Normet Group
Saskatoon, SK
- Full-time
…productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30…
Added 43 mins ago
GS
Operations & Maintenance Technical Asset Manager
GOLDBECK SOLAR Canada Corp.
AB · Calgary, Alberta
- Full-time
We currently seek a motivated and detail-oriented Operations & Maintenance Technical Asset Manager (“O&M Technical Asset Manager”) of utility-scale solar photovoltaic (PV) and BESS projects.
Added 43 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 58 mins ago
ZL
Snowflake Admin
ZenithInfotek LLC
Toronto, ON
- Contract
Working knowledge of AWS data services such as S3, IAM, Glue, Lambda, KMS, Secrets Manager, Event Bridge, SNS, SQS, RDS, and Private Link.
Added 58 mins ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 58 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.

Enercare

Customer Service Specialist

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Customer Service Specialist

Reports to: Manager, Call Centre

Status: Permanent, Full-Time

Location Name: Enercare Western Canada

Location Address: Edmonton, AB / Calgary, AB / Winnipeg, MB

Schedule: Sunday to Thursday & Tuesday to Saturday: 4 PM - 12 AM

Position Summary:

As a Customer Service Specialist, you will be the first point of contact for customers contacting Enercare. You will help customers by answering questions, resolving concerns, scheduling appointments, and providing solutions that create a positive customer experience.

Working closely with dispatch, field operations, and other departments, you will play an important role in ensuring customers receive timely service while helping Enercare build lasting customer relationships.

Responsibilities:

Customer Experience

Respond to customer inquiries by phone, email, and other communication channels.
Deliver professional, friendly, and solution-focused customer service on every interaction.
Resolve customer concerns, complaints, billing inquiries, and service questions with a focus on first-contact resolution.
Communicate service updates and technician arrival information to customers.
Build trust and confidence through empathy, active listening, and effective problem-solving.

Appointment Scheduling & Customer Retention

Schedule service, maintenance, and installation appointments accurately and efficiently.
Guide customers through the booking process and recommend appropriate services based on their needs.
Conduct outbound calls to schedule preventative maintenance appointments and tune-ups.
Promote Enercare products, services, and the Advantage Program when appropriate.
Help drive customer retention through positive customer experiences and proactive service.

Team Collaboration & Operational Support

Maintain accurate customer records and document all customer interactions.
Collaborate with dispatch and operations teams to ensure appointments are scheduled appropriately and customer expectations are met.
Follow company policies, procedures, and service standards.
Continuously develop knowledge of Enercare services, products, and industry best practices.

Qualifications:

High school diploma or equivalent; post-secondary education is considered an asset.
Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Proficiency with computer systems and the ability to learn new software quickly. Service Titan experience is an asset.
HVAC, home services, utilities, or related industry experience is considered an asset
Exceptional verbal and written communication skills with strong interpersonal skills and the ability to build rapport quickly.
Confidence handling challenging customer situations while remaining calm and professional.
Strong organizational skills and attention to detail. Ability to multitask and adapt in a fast-paced environment.
A customer-first mindset and commitment to delivering exceptional service.
A collaborative attitude and willingness to support teammates and other departments.
Ability to work occasional overtime or weekends as business needs require.
Ability to successfully complete a background check.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for customers, handling inquiries, billing issues, and service concerns. They are also responsible for scheduling appointments and collaborating with dispatch and field operations to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of customer service experience in a relevant environment. Strong communication, organizational, and computer skills are required, along with the ability to work in a fast-paced, professional setting.

Skills

Customer service
Call center operations
Appointment scheduling
Conflict resolution
Communication skills
Active listening
Problem-solving
Computer proficiency
Multitasking
Data entry
Interpersonal skills
Customer retention
Service Titan
HVAC industry knowledge

Benefits

Opportunities to grow
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Scheduling
Dispatch
Field Operations
Billing
Service Titan
HVAC
Home Services
Utilities
Customer Retention
Outbound Calls
Preventative Maintenance
Advantage Program
Data Documentation
Communication
Problem-solving
Multitasking
Customer Experience
Professionalism

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Work requirements

Jobs in Canada