Jobs in Canada

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Added 1 min ago
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Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
Added 1 min ago
VE
Payroll Tax Specialist - Canada
Vensure Employer Solutions
Quebec, QC
- Full-time
Provide the highest level of customer service and support to clients through the assistance and resolution of payroll tax issues, questions or requests.
Added 1 min ago
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Internal Payroll Specialist - Canada
Vensure Employer Solutions
Quebec, QC
- Full-time
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM…
Added 1 min ago
UI
Warehouse Process and Systems Specialist
UAP Inc.
AB · Edmonton, AB
- $73,400 to $91,700 CAD / year
- Full-time
…drive results? We are seeking a Warehouse Process & Systems Specialist to support and optimize Distribution Centre (DC) operations in Edmonton, AB through continuous improvement…
Added 1 min ago
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Onboarding & Training Specialist
Duliban Insurance Brokers
Welland, ON
- Full-time
…proud of the reputation we've built for both exceptional client service and a strong team culture. With offices across Niagara and Haldimand, our team is dedicated to helping clients find…
Added 1 min ago
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Retail Advisor
Clutch
Halifax, NS
- Full-time
…rapidly, we are looking for a Retail Advisor (Inbound Field Specialist) to be the face of our company! Since our entire car-buying process is online, you'll be the first Clutch employee our…
Added 1 min ago
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Senior Specialist - Technical Sales Lighting, Data and Communications
EECOL
Mississauga, ON
- Full-time
The Senior Technical Sales Specialist is a customer facing role involved in the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large…
Added 1 min ago
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Senior Specialist - Technical Sales - Utility
EECOL
Mississauga, ON
- Full-time
The Senior Technical Sales Specialist is a customer facing role involved in the commercial/technical decision-making process of the sales cycle with a focus on identifying/closing large…
Added 1 min ago
AV and Tech Support Specialist (4 positions)
University of Toronto
Toronto, ON
As an AV and Tech Support Specialist, you will play a critical role in assessing and integrating high-quality audio-visual solutions and service support to students, faculty, and staff…
Added 16 mins ago
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Customer Relations Specialist
s.t.o.p Restaurant Supply
Kitchener, ON
- $17.95 to $20.95 CAD / hour
- Full-time
As a Customer Service Representative at our Kitchener location, you’ll bring your energy and customer-first mindset to every interaction. From assisting restaurants with product questions…
Added 30 mins ago
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Merchant Support Specialist
Helcim
Calgary, AB
- Full-time
Are you passionate about providing customer support? Do you find satisfaction in solving problems and building relationships? Are you well-versed in the intricacies of software and…
Added 30 mins ago
PA
Administrative Support Specialist
POSS, A Duravant Company
Oakville, ON
- $60,000 to $85,000 CAD / year
- Full-time
The Administrative Support Specialist is primarily a finance-focused role responsible for executing core accounting activities, supporting key human resources processes and taking ownership…
Added 30 mins ago
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Product Launch Specialist, HealthTech Saas
OceanMD, a WELLSTAR Company
Toronto, ON
- Full-time
This is a full-time, hybrid role requiring two to three days per week in our Toronto office
Added 30 mins ago
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IT SUPPORT SPECIALIST M/W/D
F/LIST
Laval, QC
- Full-time
Provide first- and second-level IT support for employees across our North American locations.
Added 31 mins ago
Business Operations Specialist
F12.net
Edmonton, AB
The Specialist serves as a key liaison between Business Operations, Sales, Finance, Service Delivery, Procurement, and Vendor Management teams to ensure contracts are accurately documented,…
Added 31 mins ago
People & Development - Talent Acquisition Specialist
F12.net
Surrey, BC
…elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for…
Added 31 mins ago
Procurement Specialist – Industrial Chemicals
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 31 mins ago
Retail Advisor
Clutch Technologies Inc.
Halifax, NS
…rapidly, we are looking for a Retail Advisor (Inbound Field Specialist) to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our…
Added 31 mins ago
Customer Experience Coordinator
Clutch Technologies Inc.
Halifax, NS
…looking for a Customer Experience Coordinator (Inbound Field Specialist) to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee…
Added 31 mins ago
Procurement Specialist – Industrial Chemicals
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 31 mins ago
Customer Service Specialist
Enercare
Calgary, AB
As a Customer Service Specialist, you will be the first point of contact for customers contacting Enercare. You will help customers by answering questions, resolving concerns, scheduling…
Added 31 mins ago
Prospective Student Recruiter, College of Arts and Science
University of Saskatchewan
Saskatoon, SK
…activities that attract prospective undergraduate students and support their progression from initial inquiry through application and enrolment within the college. This position develops…
Added 31 mins ago
Prospective and Incoming Student Coordinator, College of Arts and Science
University of Saskatchewan
Saskatoon, SK
The prospective student specialist leads the coordination of the undergraduate prospective and incoming student experience across the transition points between recruitment, admissions,…
Added 46 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
St. John's, NL
- Part-time
Always put the Customer first and provides superior customer service
Added 46 mins ago
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18482 - Payroll Tax Specialist - Canada
Distro
Canada
- Full-time
Provide the highest level of customer service and support to clients through the assistance and resolution of payroll tax issues, questions or requests.

Enercare

Customer Service Specialist

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Customer Service Specialist

Reports to: Manager, Call Centre

Status: Permanent, Full-Time

Location Name: Enercare Western Canada

Location Address: Edmonton, AB / Calgary, AB / Winnipeg, MB

Schedule: Sunday to Thursday & Tuesday to Saturday: 4 PM - 12 AM

Position Summary:

As a Customer Service Specialist, you will be the first point of contact for customers contacting Enercare. You will help customers by answering questions, resolving concerns, scheduling appointments, and providing solutions that create a positive customer experience.

Working closely with dispatch, field operations, and other departments, you will play an important role in ensuring customers receive timely service while helping Enercare build lasting customer relationships.

Responsibilities:

Customer Experience

Respond to customer inquiries by phone, email, and other communication channels.
Deliver professional, friendly, and solution-focused customer service on every interaction.
Resolve customer concerns, complaints, billing inquiries, and service questions with a focus on first-contact resolution.
Communicate service updates and technician arrival information to customers.
Build trust and confidence through empathy, active listening, and effective problem-solving.

Appointment Scheduling & Customer Retention

Schedule service, maintenance, and installation appointments accurately and efficiently.
Guide customers through the booking process and recommend appropriate services based on their needs.
Conduct outbound calls to schedule preventative maintenance appointments and tune-ups.
Promote Enercare products, services, and the Advantage Program when appropriate.
Help drive customer retention through positive customer experiences and proactive service.

Team Collaboration & Operational Support

Maintain accurate customer records and document all customer interactions.
Collaborate with dispatch and operations teams to ensure appointments are scheduled appropriately and customer expectations are met.
Follow company policies, procedures, and service standards.
Continuously develop knowledge of Enercare services, products, and industry best practices.

Qualifications:

High school diploma or equivalent; post-secondary education is considered an asset.
Minimum 1-2 years of customer service experience in a call center, service, retail, hospitality, or other customer-facing environment.
Proficiency with computer systems and the ability to learn new software quickly. Service Titan experience is an asset.
HVAC, home services, utilities, or related industry experience is considered an asset
Exceptional verbal and written communication skills with strong interpersonal skills and the ability to build rapport quickly.
Confidence handling challenging customer situations while remaining calm and professional.
Strong organizational skills and attention to detail. Ability to multitask and adapt in a fast-paced environment.
A customer-first mindset and commitment to delivering exceptional service.
A collaborative attitude and willingness to support teammates and other departments.
Ability to work occasional overtime or weekends as business needs require.
Ability to successfully complete a background check.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for customers, handling inquiries, billing issues, and service concerns. They are also responsible for scheduling appointments and collaborating with dispatch and field operations to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of customer service experience in a relevant environment. Strong communication, organizational, and computer skills are required, along with the ability to work in a fast-paced, professional setting.

Skills

Customer service
Call center operations
Appointment scheduling
Conflict resolution
Communication skills
Active listening
Problem-solving
Computer proficiency
Multitasking
Data entry
Interpersonal skills
Customer retention
Service Titan
HVAC industry knowledge

Benefits

Opportunities to grow
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Scheduling
Dispatch
Field Operations
Billing
Service Titan
HVAC
Home Services
Utilities
Customer Retention
Outbound Calls
Preventative Maintenance
Advantage Program
Data Documentation
Communication
Problem-solving
Multitasking
Customer Experience
Professionalism

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Work requirements

Jobs in Canada