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Added 7 mins ago
2I
Sr. Developer - React/.net/Azure
2iSolutions Inc.
Oshawa, ON
- $90 to $95 CAD / hour
- Contract
The Senior Software Engineer Developer leads software application development, mentoring developers, and translating business needs into technical solutions. It focuses on improving system…
Added 7 mins ago
CS
SAS Consultant
Confiar Services
Toronto, ON
- $55 to $60 USD / hour
- Contract
Develop automation solutions for deployment, monitoring, patching, backup, recovery, and operational support activities.
Added 7 mins ago
E
Warehouse Associate
EECOL
Calgary, AB
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 7 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 7 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 7 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 7 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 7 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 7 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 7 mins ago
T
Technical Sales Specialist – Southwestern Ontario
Topring
ON · Southwestern Ontario, Ontario
- Full-time
systems, conduct air audits and recommend tailored solutions, while developing
Added 22 mins ago
Mainframe Production Support Engineer
Capgemini
Toronto, ON
As a Senior Developer, you will be working in a development and support capacity on our core mainframe cards and transactions system.
Added 22 mins ago
Senior Data Engineer
ZoomInfo Technologies LLC
Toronto, ON
…Corporate Strategy and GTM Strategy teams use to plan and track the business: pipeline created, bookings, conversion, renewals, market size, and results against plan. The same certified…
Added 37 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 37 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 37 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 37 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 37 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 37 mins ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
AB · Edmonton, AB
- $96,557 to $128,743 CAD / year
- Full-time
…stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring &…
Added 37 mins ago
RI
Varicent Developer (IBM Cognos)
RP Inc.
Toronto, ON
- Contract
Role Description The Varicent Developer contract role is a hybrid position based in Toronto, ON, with some work-from-home flexibility. The Varicent Developer will design, configure, and…
Added 37 mins ago
BI
Pega Lead System Architect
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
Architect complex Pega solutions for case management, workflow automation, business rules, integrations, data access, security, and user experience.
Added 1 hour ago
V
Finance Business & Data Analyst
Vertage
Montreal, QC
- Contract
We are seeking a Finance Business & Data Analyst to join the Financial Data Office (FDO) team. The ideal candidate will have strong expertise in SQL development, data quality management,…
Added 2 hours ago
CC
RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Experience working on Siebel Test Automation is an asset
Added 2 hours ago
D
Senior Manager, Vendor Operations
Deluxe
SK
- Full-time
…continuously improving Deluxe's vendor operations capabilities, systems, processes, and controls. The role drives operational excellence, ensures compliance, and enables data-driven…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…

Enercare

Digital Product Owner - Conversational AI

Markham, ON, Canada

Compensation: $74,817 - $118,211

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Applications open in a new tab.

Job details

Pay: Compensation: $74,817 - $118,211
Experience: 3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Digital Product Owner, Conversational AI

Status: Regular, Full-Time

Reports to: Director, Digital Customer Experience

Department: Customer Experience

Location: Markham, ON

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:

The Digital Product Owner, Conversational AI is responsible for shaping and driving the strategy, roadmap, customer experience, performance and continuous evolution of Enercare’s conversational AI products, in partnership with the Director, Digital Customer Experience. This role serves as the primary business owner for current and future AI-powered customer interactions across outbound and inbound channels.

Responsibilities:

Shape and maintain the Conversational AI product vision, roadmap, objectives and prioritized backlog in partnership with the Director, Digital Customer Experience.
Translate customer, business and operational problems into clear product outcomes, requirements and acceptance criteria.
Own product prioritization and make trade-offs across customer value, business benefits, risk, operational impact and delivery effort.
Establish and monitor product KPIs and business targets; use performance data to identify opportunities and diagnose underperformance.
Analyze AI conversations, customer and agent feedback, complaints, transfers, containment, conversion and failure reasons to identify opportunities and drive continuous improvement.
Partner with Technology, Operations, WFM/Planning, Legal, Privacy, Security, Marketing and vendors to deliver and operate AI experiences responsibly.
Guide improvements to conversation design, business rules, escalation paths, automation controls and supporting capabilities.
Lead product readiness for launches and material changes, including business readiness, measurement, risks, dependencies and post-launch monitoring.
Maintain visibility of benefits realization and ensure roadmap decisions remain connected to intended business outcomes.
Communicate product performance, priorities, risks and decisions clearly to leadership and delivery teams.
Provide occasional after-hours support when required for production incidents, outages or production releases.

Qualifications

3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field.
Experience designing, launching or continuously improving customer-facing AI, conversational AI, virtual agent or automation products in production is a strong asset.
Strong analytical skills and experience using data, customer behaviour and qualitative feedback to make product decisions.
Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
Strong communication, stakeholder management and cross-functional collaboration skills.
Ability to manage competing priorities, make clear trade-offs and drive delivery outcomes.
Familiarity with analytics tools (e.g., GA4, Application Insights, Power BI) is an asset.
Working knowledge of conversational AI, IVR/contact-centre journeys, APIs and integrations is an asset.
Hands-on experience with conversational AI platforms, voice AI tools or AI agent development suites (e.g., Bland AI, ElevenLabs, Vapi, Retell AI or equivalent) is a strong asset.
Understanding of responsible AI, customer privacy, security and the risks associated with customer-facing AI experiences is an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Digital Product Owner is responsible for shaping the strategy, roadmap, and continuous evolution of conversational AI products. They will analyze performance data and customer feedback to drive improvements in AI-powered interactions across various channels.

Requirements

Candidates must have 3–5+ years of experience in product ownership or customer-facing technology roles and a bachelor's degree in a relevant field. Strong analytical skills and experience with Agile methodologies are required, with preference given to those with experience in conversational AI or automation.

Skills

Product Ownership
Conversational AI
Product Management
Agile
Scrum
Data Analytics
Customer Experience
Stakeholder Management
Product Roadmap
KPI Monitoring
Automation
Voice AI
IVR
API Integration
Business Analysis
Cross-functional Collaboration

Visa sponsorship

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Keywords

Digital Product Owner
Conversational AI
Product Roadmap
Agile
Scrum
Customer Experience
Data Analytics
GA4
Application Insights
Power BI
IVR
Automation
Voice AI
Bland AI
ElevenLabs
Vapi
Retell AI
API
Product Strategy
Stakeholder Management
Business Rules
Customer Privacy
Responsible AI
Backlog Management
KPIs
Product Readiness
Technology
Operations
Customer-facing Technology
Software Engineering

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