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Added 14 mins ago
CR
Food Services Manager
COGIR Real Estate
Windsor, ON
- Full-time
Your collaboration will extend to working closely with the Executive Director, National Director and Regional Managers of Culinary and residents to translate culinary visions into…
Added 14 mins ago
PH
Director, Clinical Operations – Profile B
Provincial Health Services Authority
Kelowna, BC
- Full-time
The Director, Clinical Operations reports to an Executive Director and works in a co-leadership, partnership with Medical Director(s) with responsibility for clinical program(s)/service(s)…
Added 1 hour ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 1 hour ago
GO
Senior Policy Advisor
Government of Yukon
Whitehorse, YT
- Full-time
Reporting to the Director of Strategic Policy and Planning, this position’s responsibilities include providing strategic thinking and advice on key policy matters; designing and conducting…
Added 2 hours ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
As our Director of Business Development, you'll be on the front lines of growth, partnering with mining operators, visiting remote sites, traveling extensively throughout Eastern Canada,…
Added 2 hours ago
NB
Chief Advisor, Responsible AI
National Bank of Canada
Montreal, QC
- Full-time
…expectations into practical guidance to support the responsible development and deployment of AI…
Added 2 hours ago
CG
Director, Premium
Compass Group Canada
AB · Edmonton, AB
- Full-time
The Director, Premium oversees all aspects of premium food service operations within an NHL arena, ensuring operational and financial goals, quality standards, and client and sponsorship…
Added 2 hours ago
T
Account Director
Tru
Toronto, ON
- Full-time
Commercial Growth: Collaborate with Business Development and Client Services leadership to shape proposals, expand accounts, and prioritize profitable growth opportunities.
Added 2 hours ago
NB
Director Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
A career as a Director, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied duties will help…
Added 2 hours ago
CG
Manager, Premium Services (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
Collaborate with the Director of Premium and Executive Chef on menu development, service innovation, and revenue-generating opportunities
Added 2 hours ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Director, Business Development is responsible for driving new business growth across Western Canada within the Corporate Business & Industry (B&I) sector. This is a high-impact,…
Added 2 hours ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager, Nutrition Services has a key leadership role in the Department of Nutrition, Food, Linen and Environmental Services (NFLES) and reports directly to the Director, Nutrition…
Added 2 hours ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve business processes, support…
Added 3 hours ago
RB
Associate Director, Liquidity & Funding Product Owner
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.
Added 3 hours ago
PS
SMTS 2
Platform9 Systems
Canada
- Full-time
Contribute to the development of cloud native products and services for our Kubernetes product ecosystem..
Added 5 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
Added 5 hours ago
RB
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Royal Bank of Canada
Toronto, ON
- Full-time
Support the Associate Director in managing daily alerts escalation and resolution timeline
Added 5 hours ago
UO
Director, Office of Education
University of Alberta
Edmonton, AB
- Full-time
The College of Natural and Applied Sciences (CNAS) is hiring a Director, Office of Education to lead the academic administration services in the Office of Education. Reporting to the…
Added 6 hours ago
UO
Administrative Manager, Finance and Operations
University of Waterloo
Waterloo, ON · Psychology, Anthropology, Soci
- Full-time
…endowment. Working closely with the Administrative Officer and the Director, the incumbent provides leadership and administrative oversight for space planning, safety coordination and…
Added 6 hours ago
UO
(Senior) Development Officer
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
Accountable to the Director, Development, and working in cooperation with Engineering’s Development and Alumni Affairs team, the Senior/Development Officer will be responsible for the…
Added 6 hours ago
UO
Administrative Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Assists the OTP and Executive Director in the development of its annual objectives
Added 6 hours ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
…them with appropriate campus resources (e.g., AccessAbility Services, Counselling Services, Student Success…

Enercare

Digital Product Owner - Conversational AI

Markham, ON, Canada

Compensation: $74,817 - $118,211

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Job details

Pay: Compensation: $74,817 - $118,211
Experience: 3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Digital Product Owner, Conversational AI

Status: Regular, Full-Time

Reports to: Director, Digital Customer Experience

Department: Customer Experience

Location: Markham, ON

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:

The Digital Product Owner, Conversational AI is responsible for shaping and driving the strategy, roadmap, customer experience, performance and continuous evolution of Enercare’s conversational AI products, in partnership with the Director, Digital Customer Experience. This role serves as the primary business owner for current and future AI-powered customer interactions across outbound and inbound channels.

Responsibilities:

Shape and maintain the Conversational AI product vision, roadmap, objectives and prioritized backlog in partnership with the Director, Digital Customer Experience.
Translate customer, business and operational problems into clear product outcomes, requirements and acceptance criteria.
Own product prioritization and make trade-offs across customer value, business benefits, risk, operational impact and delivery effort.
Establish and monitor product KPIs and business targets; use performance data to identify opportunities and diagnose underperformance.
Analyze AI conversations, customer and agent feedback, complaints, transfers, containment, conversion and failure reasons to identify opportunities and drive continuous improvement.
Partner with Technology, Operations, WFM/Planning, Legal, Privacy, Security, Marketing and vendors to deliver and operate AI experiences responsibly.
Guide improvements to conversation design, business rules, escalation paths, automation controls and supporting capabilities.
Lead product readiness for launches and material changes, including business readiness, measurement, risks, dependencies and post-launch monitoring.
Maintain visibility of benefits realization and ensure roadmap decisions remain connected to intended business outcomes.
Communicate product performance, priorities, risks and decisions clearly to leadership and delivery teams.
Provide occasional after-hours support when required for production incidents, outages or production releases.

Qualifications

3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field.
Experience designing, launching or continuously improving customer-facing AI, conversational AI, virtual agent or automation products in production is a strong asset.
Strong analytical skills and experience using data, customer behaviour and qualitative feedback to make product decisions.
Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
Strong communication, stakeholder management and cross-functional collaboration skills.
Ability to manage competing priorities, make clear trade-offs and drive delivery outcomes.
Familiarity with analytics tools (e.g., GA4, Application Insights, Power BI) is an asset.
Working knowledge of conversational AI, IVR/contact-centre journeys, APIs and integrations is an asset.
Hands-on experience with conversational AI platforms, voice AI tools or AI agent development suites (e.g., Bland AI, ElevenLabs, Vapi, Retell AI or equivalent) is a strong asset.
Understanding of responsible AI, customer privacy, security and the risks associated with customer-facing AI experiences is an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Digital Product Owner is responsible for shaping the strategy, roadmap, and continuous evolution of conversational AI products. They will analyze performance data and customer feedback to drive improvements in AI-powered interactions across various channels.

Requirements

Candidates must have 3–5+ years of experience in product ownership or customer-facing technology roles and a bachelor's degree in a relevant field. Strong analytical skills and experience with Agile methodologies are required, with preference given to those with experience in conversational AI or automation.

Skills

Product Ownership
Conversational AI
Product Management
Agile
Scrum
Data Analytics
Customer Experience
Stakeholder Management
Product Roadmap
KPI Monitoring
Automation
Voice AI
IVR
API Integration
Business Analysis
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Owner
Conversational AI
Product Roadmap
Agile
Scrum
Customer Experience
Data Analytics
GA4
Application Insights
Power BI
IVR
Automation
Voice AI
Bland AI
ElevenLabs
Vapi
Retell AI
API
Product Strategy
Stakeholder Management
Business Rules
Customer Privacy
Responsible AI
Backlog Management
KPIs
Product Readiness
Technology
Operations
Customer-facing Technology
Software Engineering

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