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Added 6 mins ago
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Senior Hybrid Interactive/Visual Designer [AQ-25913]
Aquent
Toronto, ON
- $60 to $63 CAD / hour
- Contract
Translate complex data sets and multifaceted workflows into intuitive user interface patterns and visualizations that drive task performance and user comprehension.
Added 1 hour ago
TC
VP of Delivery
Two Circles
Vancouver, BC
- Full-time
Lead, coach and develop delivery leaders across Programme and Delivery roles, setting a high bar for accountability and ownership
Added 1 hour ago
SI
Senior Paid Social Manager
Scribd, Inc.
Vancouver, BC
- Full-time
…to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person…
Added 1 hour ago
TG
Welder 210/220
Trench Group
Toronto, ON · Scarborough, ON
- Full-time
…for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and…
Added 2 hours ago
A
Lead Process Engineer
Airswift
Calgary, AB
- Contract
The Lead Process Engineer provides technical leadership and project delivery oversight for process engineering services to Client and its customers. This role combines hands-on technical…
Added 2 hours ago
OT
Lead Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
We are seeking a highly skilled and passionate Lead UI Developer with a strong focus on Angular development to join our dynamic team. You will collaborate closely with designers, product…
Added 3 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…to effectively manage operations and make timely decisions. Lead the design and implementation of dashboards, scorecards, exception reporting and recurring management reports across areas…
Added 3 hours ago
Marine Operations & Logistics Manager
Amrize
Coquitlam, BC
…the overall operational, financial, commercial, and strategic performance of the Marine Operations business supporting GVA Aggregates and other Amrize…
Added 3 hours ago
Quarry Supervisor
Amrize
Saint-Constant, QC · St Constant, Queb
Lead daily tailgate meetings and monthly safety meetings, ensuring action items and incident investigations are addressed.
Added 3 hours ago
AG
Warehouse Technician (General)
Avmax Group
Calgary, AB
- Full-time
Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares. Avmax's engineering division is a Transport…
Added 3 hours ago
WP
Enclosure Project Manager - Diagnostics
Walter P Moore
Toronto, ON
- Full-time
…transfer, and vapor transmission. They will perform building performance analysis including evaluate day-lighting, solar heat gain, thermal energy transfer, and holistic integration of the…
Added 3 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
Strong software engineering fundamentals, including system design, debugging, testing, performance analysis, and maintainable code development
Added 5 hours ago
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Principal, AI Agent Control & Governance
ATB
Edmonton, AB · Calgary, AB
- Full-time
Incident Containment & Exception Handling: Lead operational protocols for AI performance incidents, model failure containment, safety guardrail breaches, and documented governance…
Added 6 hours ago
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Lead Wind Technician-Moncton, NB (Riverview, New Brunswick, CA)
Vestas
Riverview, NB
- $29.4 to $48.63 CAD / hour
- Full-time
We offer attractive pay packages, performance bonuses, and opportunities to support your professional development. The base pay salary range for this position is $29.40 to $48.63 CAD/hr.,…
Added 6 hours ago
AC
Supply Chain Manager
Aston Carter
Acheson, AB
- $52 to $62 CAD / hour
- Contract
Our client designs and builds modular data center infrastructure for AI and high-performance computing. Their factory-built system combines power, cooling and compute in one unit, and they…
Added 7 hours ago
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Branch Operations Manager, British Columbia
Hussmann
Burnaby, BC
- Full-time
Champion and lead organizational change management initiatives, aligning people, processes, and culture to accelerate adoption, minimize disruption, and deliver sustainable business results
Added 8 hours ago
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SENIOR BUSINESS ADVISOR, OPERATIONS - Montréal, North Shore and Laval
BDC
Montreal, QC
- Full-time
As a Senior Business Advisor, Operations, you will help small and medium-sized businesses improve their operational performance and transform their organizations. You will lead both…
Added 8 hours ago
S&
Lead Piping Stress Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Lead engineers support engineering design projects with the following responsibilities:
Added 8 hours ago
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Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Lead the design of transmission lines in the 69kV to 765kV range.
Added 8 hours ago
S&
Lead Structural Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
This is a Project Lead Structural Engineer position that offers a variety of interesting and challenging opportunities in structural engineering and will provide an excellent opportunity to…
Added 8 hours ago
NM
Underground Mine Surveyor
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 9 hours ago
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Project Director, Heavy Civil - Future Opportunties
Ledcor
Edmonton, AB
- Full-time
…ensuring alignment with organizational goals, and driving overall performance in safety, quality, schedule, and…
Added 10 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 10 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…
Added 10 hours ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…business analysis, requirements gathering, business process re-engineering, business case development, and system functional requirements. The ideal candidate will have strong expertise in…

Enercare

Digital Product Owner - Conversational AI

Markham, ON, Canada

Compensation: $74,817 - $118,211

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Applications open in a new tab.

Job details

Pay: Compensation: $74,817 - $118,211
Experience: 3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Digital Product Owner, Conversational AI

Status: Regular, Full-Time

Reports to: Director, Digital Customer Experience

Department: Customer Experience

Location: Markham, ON

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:

The Digital Product Owner, Conversational AI is responsible for shaping and driving the strategy, roadmap, customer experience, performance and continuous evolution of Enercare’s conversational AI products, in partnership with the Director, Digital Customer Experience. This role serves as the primary business owner for current and future AI-powered customer interactions across outbound and inbound channels.

Responsibilities:

Shape and maintain the Conversational AI product vision, roadmap, objectives and prioritized backlog in partnership with the Director, Digital Customer Experience.
Translate customer, business and operational problems into clear product outcomes, requirements and acceptance criteria.
Own product prioritization and make trade-offs across customer value, business benefits, risk, operational impact and delivery effort.
Establish and monitor product KPIs and business targets; use performance data to identify opportunities and diagnose underperformance.
Analyze AI conversations, customer and agent feedback, complaints, transfers, containment, conversion and failure reasons to identify opportunities and drive continuous improvement.
Partner with Technology, Operations, WFM/Planning, Legal, Privacy, Security, Marketing and vendors to deliver and operate AI experiences responsibly.
Guide improvements to conversation design, business rules, escalation paths, automation controls and supporting capabilities.
Lead product readiness for launches and material changes, including business readiness, measurement, risks, dependencies and post-launch monitoring.
Maintain visibility of benefits realization and ensure roadmap decisions remain connected to intended business outcomes.
Communicate product performance, priorities, risks and decisions clearly to leadership and delivery teams.
Provide occasional after-hours support when required for production incidents, outages or production releases.

Qualifications

3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field.
Experience designing, launching or continuously improving customer-facing AI, conversational AI, virtual agent or automation products in production is a strong asset.
Strong analytical skills and experience using data, customer behaviour and qualitative feedback to make product decisions.
Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
Strong communication, stakeholder management and cross-functional collaboration skills.
Ability to manage competing priorities, make clear trade-offs and drive delivery outcomes.
Familiarity with analytics tools (e.g., GA4, Application Insights, Power BI) is an asset.
Working knowledge of conversational AI, IVR/contact-centre journeys, APIs and integrations is an asset.
Hands-on experience with conversational AI platforms, voice AI tools or AI agent development suites (e.g., Bland AI, ElevenLabs, Vapi, Retell AI or equivalent) is a strong asset.
Understanding of responsible AI, customer privacy, security and the risks associated with customer-facing AI experiences is an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Digital Product Owner is responsible for shaping the strategy, roadmap, and continuous evolution of conversational AI products. They will analyze performance data and customer feedback to drive improvements in AI-powered interactions across various channels.

Requirements

Candidates must have 3–5+ years of experience in product ownership or customer-facing technology roles and a bachelor's degree in a relevant field. Strong analytical skills and experience with Agile methodologies are required, with preference given to those with experience in conversational AI or automation.

Skills

Product Ownership
Conversational AI
Product Management
Agile
Scrum
Data Analytics
Customer Experience
Stakeholder Management
Product Roadmap
KPI Monitoring
Automation
Voice AI
IVR
API Integration
Business Analysis
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Owner
Conversational AI
Product Roadmap
Agile
Scrum
Customer Experience
Data Analytics
GA4
Application Insights
Power BI
IVR
Automation
Voice AI
Bland AI
ElevenLabs
Vapi
Retell AI
API
Product Strategy
Stakeholder Management
Business Rules
Customer Privacy
Responsible AI
Backlog Management
KPIs
Product Readiness
Technology
Operations
Customer-facing Technology
Software Engineering

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