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Added 34 mins ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
…network infrastructure, wireless networks, telecommunications systems, cloud connectivity, and associated communications technologies across Vale Base Metals. This includes routing and…
Added 1 hour ago
CS
Instructor, AI and Machine Learning with Python (Mississauga)
Circuit Stream
Mississauga, ON
- $1,650 CAD / week
- Contract
…chance to explore what they might want to do next, from AI, engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading…
Added 1 hour ago
CS
Instructor, AI and Machine Learning with Python (Markham)
Circuit Stream
Markham, ON
- $1,500 to $1,650 CAD / week
- Contract
…chance to explore what they might want to do next, from AI, engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to…
Added 1 hour ago
MI
Robotic Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
…engineered, value-added Lightweight Structures and Propulsion Systems. We employ approximately 16,000 skilled and currently operate in 57 locations in Canada, the United States, Mexico,…
Added 2 hours ago
BA
Senior Tunnel Engineer
Brierley Associates Corporation
NB · Chiasson Office, NB
- Full-time
Perform geotechnical engineering analyses and design calculations for tunnels, shafts, foundations, temporary excavation support systems, and soil/rock slopes.
Added 2 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
…developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven,…
Added 2 hours ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
You will have significant technical autonomy and the opportunity to influence architectural decisions and engineering best practices.
Added 2 hours ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead rapid experimentation at pace: drive ambiguous business problems to working production systems in days or weeks across complex enterprise environments through hands-on prototyping,…
Added 2 hours ago
S
Utilities Manager - ALTO
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
S
External Interface Engineer - ALTO
SYSTRA
Montreal, QC
- Full-time
Education: Bachelor’s degree in civil, electrical, mechanical, or systems engineering (advanced degree preferred); professional licensure/chartership desirable.
Added 3 hours ago
UO
Director, Office of Education
University of Alberta
Edmonton, AB
- Full-time
The College of Natural and Applied Sciences (CNAS) is hiring a Director, Office of Education to lead the academic administration services in the Office of Education. Reporting to the…
Added 3 hours ago
B
DNU Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 3 hours ago
B
DNU Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 3 hours ago
AA
Professionnel en Systèmes Électriques - Gestion des requis et V&V / Electrical Systems Professional - Requirement management and V&V
Airbus Aircraft
Montreal, QC
- Full-time
Added 3 hours ago
AA
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus Aircraft
Montreal, QC
- Full-time
Added 3 hours ago
AA
Intégrateur système nacelle / Nacelle System Integrator
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a Nacelle System Integrator to join our Propulsion Engineering team based in Mirabel (Québec, Canada), where you will work on the…
Added 3 hours ago
AA
Professionnel en ingénierie de liaison MAP / Liaison Engineering MAP
Airbus Aircraft
Montreal, QC
- Full-time
Do you have experience in aircraft design or repairs, have you worked in engineering and would you like to progress and develop new skills? Then this job is for you!
Added 3 hours ago
AA
Spécialiste Risque Électromagnétique / Electromagnetic Hazard Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 3 hours ago
AA
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience comme DAD (Canada - Design Approval Designee) ou DER (US - Designated Engineering Representative), un atout significatif,
Added 3 hours ago
MR
Broker of Record
MoveSmart Rentals
Vaughan, ON
- Up to $130,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Broker of Record to lead the launch, regulatory setup, compliance, growth, and ongoing oversight of a new Ontario real estate brokerage.
Added 3 hours ago
TA
Inventory and Component Repair Sr. Manager
Top Aces
Saguenay, QC
- Full-time
Lead day‑to‑day inventory and component repair activities at BRS.
Added 3 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power…
Added 3 hours ago
M&
Millwright
Mitchell & Associates
Vaughan, ON
- Full-time
…engineered, value-added Lightweight Structures and Propulsion Systems. We employ approximately 16,000 skilled and currently operate in 57 locations in Canada, the United States, Mexico,…
Added 3 hours ago
R
Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
Experience with defence systems throughout the product life cycle, including design, production, installation, integration, test and sustainment is preferred.

Enercare

Digital Product Owner - Conversational AI

Markham, ON, Canada

Compensation: $74,817 - $118,211

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Job details

Pay: Compensation: $74,817 - $118,211
Experience: 3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Digital Product Owner, Conversational AI

Status: Regular, Full-Time

Reports to: Director, Digital Customer Experience

Department: Customer Experience

Location: Markham, ON

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:

The Digital Product Owner, Conversational AI is responsible for shaping and driving the strategy, roadmap, customer experience, performance and continuous evolution of Enercare’s conversational AI products, in partnership with the Director, Digital Customer Experience. This role serves as the primary business owner for current and future AI-powered customer interactions across outbound and inbound channels.

Responsibilities:

Shape and maintain the Conversational AI product vision, roadmap, objectives and prioritized backlog in partnership with the Director, Digital Customer Experience.
Translate customer, business and operational problems into clear product outcomes, requirements and acceptance criteria.
Own product prioritization and make trade-offs across customer value, business benefits, risk, operational impact and delivery effort.
Establish and monitor product KPIs and business targets; use performance data to identify opportunities and diagnose underperformance.
Analyze AI conversations, customer and agent feedback, complaints, transfers, containment, conversion and failure reasons to identify opportunities and drive continuous improvement.
Partner with Technology, Operations, WFM/Planning, Legal, Privacy, Security, Marketing and vendors to deliver and operate AI experiences responsibly.
Guide improvements to conversation design, business rules, escalation paths, automation controls and supporting capabilities.
Lead product readiness for launches and material changes, including business readiness, measurement, risks, dependencies and post-launch monitoring.
Maintain visibility of benefits realization and ensure roadmap decisions remain connected to intended business outcomes.
Communicate product performance, priorities, risks and decisions clearly to leadership and delivery teams.
Provide occasional after-hours support when required for production incidents, outages or production releases.

Qualifications

3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field.
Experience designing, launching or continuously improving customer-facing AI, conversational AI, virtual agent or automation products in production is a strong asset.
Strong analytical skills and experience using data, customer behaviour and qualitative feedback to make product decisions.
Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
Strong communication, stakeholder management and cross-functional collaboration skills.
Ability to manage competing priorities, make clear trade-offs and drive delivery outcomes.
Familiarity with analytics tools (e.g., GA4, Application Insights, Power BI) is an asset.
Working knowledge of conversational AI, IVR/contact-centre journeys, APIs and integrations is an asset.
Hands-on experience with conversational AI platforms, voice AI tools or AI agent development suites (e.g., Bland AI, ElevenLabs, Vapi, Retell AI or equivalent) is a strong asset.
Understanding of responsible AI, customer privacy, security and the risks associated with customer-facing AI experiences is an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Digital Product Owner is responsible for shaping the strategy, roadmap, and continuous evolution of conversational AI products. They will analyze performance data and customer feedback to drive improvements in AI-powered interactions across various channels.

Requirements

Candidates must have 3–5+ years of experience in product ownership or customer-facing technology roles and a bachelor's degree in a relevant field. Strong analytical skills and experience with Agile methodologies are required, with preference given to those with experience in conversational AI or automation.

Skills

Product Ownership
Conversational AI
Product Management
Agile
Scrum
Data Analytics
Customer Experience
Stakeholder Management
Product Roadmap
KPI Monitoring
Automation
Voice AI
IVR
API Integration
Business Analysis
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Owner
Conversational AI
Product Roadmap
Agile
Scrum
Customer Experience
Data Analytics
GA4
Application Insights
Power BI
IVR
Automation
Voice AI
Bland AI
ElevenLabs
Vapi
Retell AI
API
Product Strategy
Stakeholder Management
Business Rules
Customer Privacy
Responsible AI
Backlog Management
KPIs
Product Readiness
Technology
Operations
Customer-facing Technology
Software Engineering

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