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Added 12 mins ago
CM
Project Control Manager
Cooper Moss Rutland
Remote, Canada
- Full-time
- Remote
We have an exciting opportunity for an experienced and motivated Project Controls Manager to lead and oversee project controls activities across complex projects and programmes. This is an…
Added 57 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 2 hours ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
Lead feature-level technical design decisions, including API architecture, data models, and system integrations.
Added 2 hours ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead rapid experimentation at pace: drive ambiguous business problems to working production systems in days or weeks across complex enterprise environments through hands-on prototyping,…
Added 3 hours ago
AA
Professionnel en Systèmes Électriques - Gestion des requis et V&V / Electrical Systems Professional - Requirement management and V&V
Airbus Aircraft
Montreal, QC
- Full-time
Gestion des fournisseurs, intégration technique et collaboration inter fonctionnelle.
Added 3 hours ago
AA
Intégrateur système nacelle / Nacelle System Integrator
Airbus Aircraft
Montreal, QC
- Full-time
…Mirabel (Québec, Canada), where you will work on the technical integration of aircraft nacelle…
Added 3 hours ago
AA
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus Aircraft
Montreal, QC
- Full-time
…d'élaboration de solutions, de conception, de fabrication, d'intégration et de…
Added 4 hours ago
MR
Broker of Record
MoveSmart Rentals
Vaughan, ON
- Up to $130,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Broker of Record to lead the launch, regulatory setup, compliance, growth, and ongoing oversight of a new Ontario real estate brokerage.
Added 4 hours ago
TA
Inventory and Component Repair Sr. Manager
Top Aces
Saguenay, QC
- Full-time
Lead day‑to‑day inventory and component repair activities at BRS.
Added 4 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 4 hours ago
R
Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
Experience with defence systems throughout the product life cycle, including design, production, installation, integration, test and sustainment is preferred.
Added 4 hours ago
A
Concepteur De Structures / Structural Designer
Actalent
MB · Saint-Laurent, MB
- $40 to $70 CAD / hour
- Contract
Servir d'autorité technique disciplinaire pour les questions d'intégration les plus complexes ou à fort impact.
Added 4 hours ago
SH
Regional Clinical Engineer - Masters
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 4 hours ago
L
AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As an AI/ML Engineer, you will contribute to the design and implementation of AI/ML systems across the full model lifecycle from dataset curation, feature engineering, and model training…
Added 4 hours ago
Manager, Engineering
Toronto Hydro
Toronto, ON
Lead and develop a team of engineering and technical professionals responsible for system studies, system planning, and grid modernization initiatives.
Added 4 hours ago
Regional Clinical Engineer - Masters
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 5 hours ago
C
Senior Salesforce Developer
CGI
Victoria, BC
- Full-time
…healthcare clients across British Columbia. You will take a lead role on complex implementations - owning technical design, writing high quality Apex and Lightning Web Components, and…
Added 5 hours ago
C
Analyste d’affaires – D365 Business Central
CGI
Montreal, QC
- Full-time
Lead functional and solution design by creating integrated functional architectures across Business Central, LS Retail, and Shopify (an asset), ensuring a seamless and consistent customer…
Added 5 hours ago
Manager Marketing
Gildan
Mississauga, ON
Lead in setting up seasonal launches in the company’s Enterprise Resource Planning (ERP) systems such as Workfront and Product Lifecycle Management, completing assigned tasks and…
Added 5 hours ago
A
Agent Methodes
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
Gérer les demandes de changement qui surviennent au cours de lexécution des projets, en assurant leur analyse, leur approbation et leur intégration dans les plans de production.
Added 7 hours ago
M(
Solutions Architect, Integrations
MaintainX (An Autodesk Company)
Remote, Canada
- $97,000 to $140,000 CAD / year
- Full-time
- Remote
Lead technical discovery conversations with prospects to understand their ERP, CMMS, EAM, and other enterprise systems that need to connect to MaintainX.
Added 7 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
Experience with data integration and interfaces, particularly between ERP systems and business intelligence platforms.
Added 7 hours ago
AS
Senior Project Manager – VR & Immersive Training (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
…for an experienced Senior Project Manager / Scrum Master to lead the day-to-day delivery of our VR4Health program and help us scale our immersive training…
Added 8 hours ago
H
Global Payroll Transformation Business Analyst
Hays
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Define data, reporting, governance, and integration requirements between Oracle HCM, ADP, and other connected systems.

Enercare

Digital Product Owner - Conversational AI

Markham, ON, Canada

Compensation: $74,817 - $118,211

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Job details

Pay: Compensation: $74,817 - $118,211
Experience: 3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Digital Product Owner, Conversational AI

Status: Regular, Full-Time

Reports to: Director, Digital Customer Experience

Department: Customer Experience

Location: Markham, ON

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary:

The Digital Product Owner, Conversational AI is responsible for shaping and driving the strategy, roadmap, customer experience, performance and continuous evolution of Enercare’s conversational AI products, in partnership with the Director, Digital Customer Experience. This role serves as the primary business owner for current and future AI-powered customer interactions across outbound and inbound channels.

Responsibilities:

Shape and maintain the Conversational AI product vision, roadmap, objectives and prioritized backlog in partnership with the Director, Digital Customer Experience.
Translate customer, business and operational problems into clear product outcomes, requirements and acceptance criteria.
Own product prioritization and make trade-offs across customer value, business benefits, risk, operational impact and delivery effort.
Establish and monitor product KPIs and business targets; use performance data to identify opportunities and diagnose underperformance.
Analyze AI conversations, customer and agent feedback, complaints, transfers, containment, conversion and failure reasons to identify opportunities and drive continuous improvement.
Partner with Technology, Operations, WFM/Planning, Legal, Privacy, Security, Marketing and vendors to deliver and operate AI experiences responsibly.
Guide improvements to conversation design, business rules, escalation paths, automation controls and supporting capabilities.
Lead product readiness for launches and material changes, including business readiness, measurement, risks, dependencies and post-launch monitoring.
Maintain visibility of benefits realization and ensure roadmap decisions remain connected to intended business outcomes.
Communicate product performance, priorities, risks and decisions clearly to leadership and delivery teams.
Provide occasional after-hours support when required for production incidents, outages or production releases.

Qualifications

3–5+ years of experience in product ownership, product management, or customer-facing technology roles.
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field.
Experience designing, launching or continuously improving customer-facing AI, conversational AI, virtual agent or automation products in production is a strong asset.
Strong analytical skills and experience using data, customer behaviour and qualitative feedback to make product decisions.
Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
Strong communication, stakeholder management and cross-functional collaboration skills.
Ability to manage competing priorities, make clear trade-offs and drive delivery outcomes.
Familiarity with analytics tools (e.g., GA4, Application Insights, Power BI) is an asset.
Working knowledge of conversational AI, IVR/contact-centre journeys, APIs and integrations is an asset.
Hands-on experience with conversational AI platforms, voice AI tools or AI agent development suites (e.g., Bland AI, ElevenLabs, Vapi, Retell AI or equivalent) is a strong asset.
Understanding of responsible AI, customer privacy, security and the risks associated with customer-facing AI experiences is an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Digital Product Owner is responsible for shaping the strategy, roadmap, and continuous evolution of conversational AI products. They will analyze performance data and customer feedback to drive improvements in AI-powered interactions across various channels.

Requirements

Candidates must have 3–5+ years of experience in product ownership or customer-facing technology roles and a bachelor's degree in a relevant field. Strong analytical skills and experience with Agile methodologies are required, with preference given to those with experience in conversational AI or automation.

Skills

Product Ownership
Conversational AI
Product Management
Agile
Scrum
Data Analytics
Customer Experience
Stakeholder Management
Product Roadmap
KPI Monitoring
Automation
Voice AI
IVR
API Integration
Business Analysis
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Owner
Conversational AI
Product Roadmap
Agile
Scrum
Customer Experience
Data Analytics
GA4
Application Insights
Power BI
IVR
Automation
Voice AI
Bland AI
ElevenLabs
Vapi
Retell AI
API
Product Strategy
Stakeholder Management
Business Rules
Customer Privacy
Responsible AI
Backlog Management
KPIs
Product Readiness
Technology
Operations
Customer-facing Technology
Software Engineering

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