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Added 3 mins ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
…drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are…
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Customer Service Representative
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Data & AI Solution Architect
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AI Data Architect
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…and operated, we partner with Canadian businesses to power operations with dependable energy solutions. We provide our customer’s solutions in the form of batteries, stored energy, DC power…
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Enercare

Install Planning Clerk

Markham, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Apply by: Nov 12, 2026
Working hours: 24 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Install Planning Clerk

Reporting To: IP Operations Manager

Department: Install Planning

Location: Markham

Rate of Pay: $26.49 per hour - As per collective agreement

Closing Date: November 12, 2026

Hours of Work: 24 hours per week – Saturday to Sunday 7:00a.m. – 3:00p.m. or 9:00a.m. – 5:00p.m. AND (1-day) Monday to Friday 7:00a.m. – 3:00p.m. OR 2:00p.m. – 10:00p.m.

The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.

Responsibilities:

Accountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors
Required to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.
Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOs
Ensuring a fair and even distribution of workload
Prepare BRIO reports as required
Responsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management
Responsible for the capture and input of task information into applicable applications
Responsible for handling the debrief activity with installers upon completions of jobs
Responsible for collection of payment on orders
Responsible for the entry GERS order details (Serial Numbers, warranty information, big box sku’s)
Accountable for application of payment against GERS orders
Required to finalize installations including HVACs transactions, Water Heaters (Company installers only) and completing district extras
In charge of reconciling GERS cash draws for previous day’s work
Handling of both inbound and outbound calls
Assist with escalations as necessary
Filing of envelopes, faxing of red tags, queue management, manual dispatch of work as required
Provide customer quotes, analyze and interpret forecast and incoming-demand data
Record forecast variance and resource allocation change information
Coding out of calls when required
Provide customers with quotes on installs
Advise Customers of changes to appointment times
Undertake special projects and assignments as assigned
Achieve defined productivity and performance measures on a consistent basis
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Ability to provide reporting and data analysis as requested by management
Act as a courteous and friendly central point of contact for both internal and external customers.
Other duties as assigned by management

Qualifications:

Customer focused with excellent interpersonal skills
Ability to effectively use W6, GERS, MS Office & Clarify software programs
Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Capable of working well under pressure and understanding business processes
Proven decision-making skills
Ability to work in a fast-paced, pressure filled, team environment
Strong organizational skills
Capable of doing financial analysis to rectify variances
Grade 12 education

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Install Planning Clerk is responsible for optimizing technician schedules, managing customer escalations, and ensuring efficient service delivery. They also handle order creation, inventory assignment, and financial reconciliation of daily work.

Requirements

Candidates must possess strong interpersonal and organizational skills with the ability to work in a fast-paced environment. Proficiency in MS Office and specific software programs, along with a minimum of a Grade 12 education, is required.

Skills

Scheduling
Customer service
Data analysis
Conflict resolution
Financial reconciliation
Order management
Reporting
Communication
Time management
Problem solving
Microsoft Office
Inventory management
Dispatching
Administrative support

Visa sponsorship

Not detected in the job text

Keywords

Install Planning
Scheduling
HVAC
Water Heaters
GERS
W6
Clarify
Customer Service
Data Analysis
Resource Allocation
Order Processing
Inventory Management
Dispatch
Financial Reconciliation
Administrative
Reporting
Escalation Management
Operations
Logistics

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