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Added 1 min ago
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(CAN) Front End Checkout Team Associate
Walmart
Airdrie, AB
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 min ago
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PT Pharmacy Assistant
Walmart
Maple Ridge, BC
- Part-time
…team player. They are a key member in the delivery of superior customer…
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Grocery Department Manager Full Time Day
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 min ago
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Pharmacy Assistant - Full Time
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- Full-time
Pharmacy technician certification is preferred, but not required. Compensation will reflect experience, level of education, and certification.
Added 2 mins ago
GE
District Manager - Industrial & Vacuum Services
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- Full-time
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Assistant Branch Operations Manager
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- Full-time
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Private Banker
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- Full-time
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Store Manager -Nike Premium Outlet Collection Store (12 Month Contract)
Nike
AB · NFS CA EDMONTON SOUTH
- Full-time
As a Nike Store Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them.…
Added 2 mins ago
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Program Change Control Manager
Thales
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- Full-time
We have a current vacancy for a Program Change Control Manager who owns the integrity, governance, and governance level intake of the organization's project delivery pipeline. This role is…
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Non-Technical Publications Manager
Thales
Ottawa, ON
- Full-time
We have a current vacancy for a Non-Technical Publications Manager who is responsible for the leadership, coordination, governance and continuous improvement of the non-technical…
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Customer Experience Associate
TD
Calgary, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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PIA Client Service Associate
TD
Burlington, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 2 mins ago
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Store Associate
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Chinook Thrift Store
- Full-time
Have a few months of experience in processing or distribution of goods or customer service.
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Solutions Architect
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Calgary, AB
- Full-time
Deep understanding of customer data, marketing technology, analytics, workflow management, or digital experience platforms
Added 2 mins ago
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Store Manager
Carters Inc.
Toronto, ON
- Full-time
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PT SALES ASSOCIATE - CALL IT SPRING - TSAWWASSEN MILLS
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Added 2 mins ago
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Senior Relationship Manager
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- Full-time
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Added 2 mins ago
Sales Associate, Sales & Partnerships - Scotia iTRADE (Mandarin/Cantonese)
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…telephone or email to selected assigned clients. Implementing the Customer Experience Model and adhering to the Global Sales Principles during client…
Added 2 mins ago
Manufacturing Analyst, Day Shift - (12-Month Contract)
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The Manufacturing Analyst reports to the Manufacturing Systems Manager and supports the tracking and analysis of utility data, as well as project improvement development and execution at…
Added 2 mins ago
Manufacturing Analyst, Day Shift - (12-Month Contract)
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Added 17 mins ago
Director - Global Sales and Business Development
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…Leader and partners closely with the Vice President and General Manager of WESCAM. The ideal candidate has a successful track record of selling into the international defense community, is…
Added 17 mins ago
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The Body Shop Production Manager is responsible for overseeing the daily production operations of the collision repair facility, ensuring vehicles move efficiently through the repair…
Added 17 mins ago
DO
Project Coordinator, Practice Transformation
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- Full-time
Reporting to the Senior Manager, Practice Transformation, the Project Coordinator supports a diverse portfolio of projects and initiatives aligned with the annual FPSC work plan.
Added 17 mins ago
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Added 17 mins ago
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Enercare

Quality Assurance & Technical Support Specialist

AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Edmonton, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical support desk. Facilitate on-the-job training and coaching to ensure compliance with statutory regulations and high service standards.

Requirements

Requires a valid Gas Fitter A or B license, a Refrigeration license, and a CFC/ODP permit. Candidates must have at least 5 years of recent HVAC field experience and a valid driver's license.

Skills

Quality assurance
Technical support
HVAC systems
Gas fitting
Refrigeration
Fault diagnostics
Coaching
Training delivery
Incident investigation
Mechanical aptitude
Communication skills
Interpersonal skills
Organizational skills
Microsoft Office
Technical reporting
Safety compliance

Benefits

Health and safety focus
Professional development opportunities
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Technical Support
HVAC
Gas Fitter
Refrigeration
CFC/ODP Permit
Field Assessment
Safety Compliance
Fault Diagnostics
Coaching
Training
Incident Investigation
Mechanical Aptitude
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Statutory Regulations
Operational Procedures
Customer Service
Technical Standards
Equipment Evaluation
Field Reports
Multitasking

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