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Added 2 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
Shape Market Strategy: Translate commodity outlooks, regional investment patterns, regulatory drivers and client capital plans into focused account, geography and service-line priorities.
Added 2 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Saskatoon, SK
- $71,200 to $97,900 CAD / year
- Full-time
At CIMA+, you’ll find a place where your ideas and perspectives are welcomed and encouraged. In both the field and at the office, you’ll get plenty of opportunities to reach your full…
Added 2 mins ago
MO
Inventory Coordinator
Martin-Brower of Canada Co.
Baie-D'Urfé, QC
- $55,000 to $63,000 CAD / year
- Full-time
Physically review all on-hold product to verify accuracy, identify and address issues to the Warehouse Manager and to Corporate Office
Added 3 mins ago
S
Facilities Manager
Solidigm
Vancouver, BC
- Full-time
Solidigm is seeking a Senior Facilities Manager to lead the safe, reliable, compliant, and cost-effective operation of its Vancouver workplace. As the primary on-site Corporate Services…
Added 18 mins ago
SE
Business Development Representative
SFC Energy North America
Ottawa, ON
- Full-time
…where they work best. We learn how to integrate, optimize and service them. That way, we know our clients get the right products, ready to work, every…
Added 18 mins ago
CB
National Account Manager
Canadian Bar Association
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Membership Strategy, the National Account Manager (NAM) is responsible for managing and growing the association’s national accounts and driving membership…
Added 18 mins ago
LS
HR Officer - Wellness, Health and Safety
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Reports to: Senior Manager of Human Resources
Added 18 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
…select group of investment strategies and delivers ongoing service, support, and investment insight to our clients and their team of investment professionals. Our first partner portfolio…
Added 18 mins ago
ML
FT Payroll Analyst
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Reporting to the Manager, Payroll, the Payroll Analyst is responsible for the analysis, auditing, reconciliation and continuous improvement of payroll related processes, data and outputs to…
Added 18 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
Shape Market Strategy: Translate commodity outlooks, regional investment patterns, regulatory drivers and client capital plans into focused account, geography and service-line priorities.
Added 18 mins ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reporting to the Manager, the Service Management Analyst position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing…
Added 18 mins ago
FN
Manager, Physician Contracts
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
This role sits at the intersection of healthcare transformation, workforce strategy, and service innovation. As Manager, Physician Contracts, you will play a pivotal role in supporting…
Added 18 mins ago
GO
Web Solution Specialist
Government of Northwest Territories
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Web Services, you will contribute to the design, development and implementation of enterprise websites, portals and web applications. The role has a strong focus…
Added 19 mins ago
Residence Worker, Mental Health
Connective
Coquitlam, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 19 mins ago
YG
Director of Housing
Yuułuʔiłʔatḥ Government
Ucluelet, BC
- Full-time
Classification: Band 8 - Senior Manager / Director
Added 33 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
The Manager, Software Development leads the newly formed engineering team delivering the Image & Fax Aviator Platform. This first-line manager will recruit, onboard, coach, and directly…
Added 33 mins ago
DU
Communications and Marketing Manager
Dalhousie University
Halifax, NS
- Full-time
Position Title Communications and Marketing Manager
Added 33 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 33 mins ago
BG
Service Writer
Brandt Group of Companies
Edmonton, AB
- Full-time
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.
Added 33 mins ago
BM
Retail Team Lead / Area Supervisor
Brand Momentum
Vancouver, BC
- $60,000 CAD / year
- Full-time
As the primary owner of field execution in your territory, you will act as the key point of contact for your team and regional operations, partnering closely with the Field Manager to…
Added 48 mins ago
V
Corporate Services Assistant
voestalpine
Richmond, BC
- $22 to $25 CAD / hour
- Full-time
Reporting to the Manager, Marketing Communications, the Corporate Services Assistant provides operational and administrative support for Marketing Operations, Internal Communications,…
Added 48 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 48 mins ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
…consistent and accurate administrative, analytical and client service support to ensure a legendary customer experience. The role requires working in a high performing inter-disciplinary…
Added 48 mins ago
T
Personal Banking Associate Trainee
TD
St. Albert, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 48 mins ago
B
Senior Manager, Business Risk
BMO
Toronto, ON · FCP
- Full-time

Enercare

Quality Assurance & Technical Support Specialist

AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Edmonton, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical support desk. Facilitate on-the-job training and coaching to ensure compliance with statutory regulations and high service standards.

Requirements

Requires a valid Gas Fitter A or B license, a Refrigeration license, and a CFC/ODP permit. Candidates must have at least 5 years of recent HVAC field experience and a valid driver's license.

Skills

Quality assurance
Technical support
HVAC systems
Gas fitting
Refrigeration
Fault diagnostics
Coaching
Training delivery
Incident investigation
Mechanical aptitude
Communication skills
Interpersonal skills
Organizational skills
Microsoft Office
Technical reporting
Safety compliance

Benefits

Health and safety focus
Professional development opportunities
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Technical Support
HVAC
Gas Fitter
Refrigeration
CFC/ODP Permit
Field Assessment
Safety Compliance
Fault Diagnostics
Coaching
Training
Incident Investigation
Mechanical Aptitude
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Statutory Regulations
Operational Procedures
Customer Service
Technical Standards
Equipment Evaluation
Field Reports
Multitasking

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