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Added 2 hours ago
SP
Airport Operations Technician
Slemon Park Corporation
Slemon Park, PE
- Full-time
This position is responsible for carrying out all duties associated with airport and fixed base of operations (FBO). This position is responsible to the Airport Manager, in his/her absence,…
Added 4 hours ago
KG
Building Maintenance Technician (Toronto)
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Toronto, ON
- Full-time
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Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
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Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 6 hours ago
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Medical Radiation Technologist (CT & X-Ray)
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HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 10 hours ago
BC
Talent Acquisition Specialist
Bird Construction
Mississauga, ON
- Full-time
Talent Acquisition SpecialistReporting into the Manager, Talent Acquisition, the Talent Acquisition Specialist will lead full-cycle recruitment for Bird’s Buildings East division,…
Added 10 hours ago
HT
IT Internal Auditor
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- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 10 hours ago
PI
Human Resource Manager-Critical Environments
Price Industries
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- Full-time
Reports To: General Manager, Critical Environments
Added 11 hours ago
CC
Business Development Manager
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Added 11 hours ago
DC
Program Leader (Environmental Services)
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Halifax, NS
- Full-time
Internal (DCC Employees) and External (General Public)
Added 11 hours ago
J
Manager of Payroll and Benefits (Global)
Jobgether
Canada
- $110,000 to $140,000 CAD / year
- Full-time
…compensation and a consistent, supportive benefits experience. As Manager of Payroll and Benefits, you will oversee end-to-end payroll operations across Canada, the United States, the…
Added 11 hours ago
DG
Food Service Supervisor
Dexterra Group
Mississauga, ON
- Full-time
Under the general supervision of the Food Service Director, the Retail Supervisor is in charge of organizing, planning, preparing and/or directing the preparation of daily food service…
Added 12 hours ago
GM
Corporate Controller
Generation Mining
Toronto, ON
- Contract
· Lead accounting operations and the monthly, quarterly and annual close, including accounts payable, accounts receivable, payroll accounting, the general ledger and reconciliations.…
Added 12 hours ago
OA
Accounting Manager
Oldcastle APG
Oakville, ON
- Full-time
The Accounting Manager reports to the Director of Finance and shares responsibility for all areas relating to financial reporting. This position includes general ledger preparation,…
Added 12 hours ago
CG
HSEQ Manager - Food & Support Services (Remote)
Compass Group Canada
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The Safety and Culinary Quality Assurance Manager provides field-based leadership and support to strengthen occupational safety, food safety, culinary quality, employee competency, and…
Added 12 hours ago
AI
Nuclear Services Technologist
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Organize and coordinate tasks for maintenance and testing operations.
Added 12 hours ago
CW
Senior Process Engineer
Canadian Water Technologies Ltd.
Calgary, AB
- Full-time
As a Senior Process Engineer, you will be reporting to the Operations Manager and will support projects that span multiple disciplines within our organization in order to deliver high…
Added 12 hours ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Toronto, ON
- Full-time
The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive…
Added 12 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 14 hours ago
CC
Retail Sales Associate
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- $17.95 CAD / hour
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Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 14 hours ago
CE
General Manager
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Minimum 5 years of experience as a General Manager within a manufacturing environment.
Added 14 hours ago
E
Controller
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Edmonton, AB
- Full-time
The Controller provides leadership and oversight of e4c’s accounting and financial operations, ensuring the accuracy, integrity, and consistency of financial information across programs,…
Added 14 hours ago
Governance Manager
Government of Alberta
AB
…issues management, and the education sector. The Governance Manager leads secretariat support for the Certification Appeal Committee and Professional Conduct and Competency General Panel to…

Enercare

Quality Assurance & Technical Support Specialist

AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Edmonton, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical support desk. Facilitate on-the-job training and coaching to ensure compliance with statutory regulations and high service standards.

Requirements

Requires a valid Gas Fitter A or B license, a Refrigeration license, and a CFC/ODP permit. Candidates must have at least 5 years of recent HVAC field experience and a valid driver's license.

Skills

Quality assurance
Technical support
HVAC systems
Gas fitting
Refrigeration
Fault diagnostics
Coaching
Training delivery
Incident investigation
Mechanical aptitude
Communication skills
Interpersonal skills
Organizational skills
Microsoft Office
Technical reporting
Safety compliance

Benefits

Health and safety focus
Professional development opportunities
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Technical Support
HVAC
Gas Fitter
Refrigeration
CFC/ODP Permit
Field Assessment
Safety Compliance
Fault Diagnostics
Coaching
Training
Incident Investigation
Mechanical Aptitude
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Statutory Regulations
Operational Procedures
Customer Service
Technical Standards
Equipment Evaluation
Field Reports
Multitasking

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