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Added 9 mins ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager, Plant Operations, the Senior Process Engineer is the primary Operations contributor and Subject Matter Expert on water and wastewater treatment capital projects.…
Added 9 mins ago
F
Project Manager, Healthcare & Digital Health Solutions
Fonemed
Remote, Canada
- Full-time
- Remote
The Project Manager will be responsible for planning, executing, and delivering multiple concurrent projects for public and private sector clients throughout Canada and the United States.…
Added 9 mins ago
RG
Technician, Tax & Compliance
Regional Group
Ottawa, ON
- Full-time
- Temporary
…in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes, we continue to set the…
Added 9 mins ago
RB
Manager, Culinary Innovation, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
With Operations team support, lead recipe and yield validation for the core menu and new high-priority projects, ensuring claims, cost, quality and operational feasibility are aligned…
Added 24 mins ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation…
Added 24 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
NHWELMEN Construction is seeking an experienced and results-driven Project Manager to lead the successful planning, execution, and delivery of construction projects. The Project Manager is…
Added 24 mins ago
Operations Advisor
Independent Electricity System Operator
Canada
This is a unionized position that falls within the Major Projects team with the Markets and Relaibility Business Unit.
Added 24 mins ago
E
Manager, Clinical Contracts
Extendicare
Markham, ON · SGP (Steeles Ave.)
- Full-time
Reporting to the Director of Procurement, the Manager of Clinical Contracts is responsible for managing the full contract lifecycle, supporting supplier negotiations, monitoring contractual…
Added 24 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
Reporting to the Manager, Duty Audit, the successful candidate in this position will drive the analytics and execution programs of the Duty Audit function. This role oversees the…
Added 24 mins ago
CC
Manufacturing Engineering Manager
Carfair Composites
Winnipeg, MB
- Full-time
Specify and facilitate capital and equipment upgrades, installations or modifications and ensures approved projects are completed on time and within budget.
Added 24 mins ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Grâce à ces responsabilités, vous participerez à l’amélioration de la fiabilité, de la cohérence et de la performance continue des produits, des processus et des opérations.
Added 24 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…automation, and artificial intelligence. Lead major technology projects and ensure their effective integration into…
Added 24 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
…Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in daily operations. They will thrive in a dynamic and constantly evolving…
Added 24 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
NHWELMEN Construction is seeking an experienced and results-driven Project Manager to lead the successful planning, execution, and delivery of construction projects. The Project Manager is…
Added 24 mins ago
SO
Production Engineer
Saturn Oil + Gas Inc.
Calgary, AB
- Full-time
Saturn has an opportunity for a full time Production Engineer based in the Calgary, Alberta office. Reporting to the Manager, Production Engineering, the Production Engineer will analyze,…
Added 39 mins ago
RB
Sales Trainee (Contract)
Red Bull
Edmonton, AB
- Contract
…their colleagues during vacation, sick, injury or any special projects as needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and…
Added 54 mins ago
HE
Panel Builder, General Labourer
Honey Electric Limited
Leamington, ON
- Full-time
Assist electricians and other qualified tradespeople with larger electrical projects if required.
Added 54 mins ago
SI
Food-Beverage Manager - 1 FT
Saskatchewan Indian Gaming Authority
Prince Albert, SK
- Full-time
Directing, planning and analyzing Food & Beverage operations, including the restaurant, kitchen, and gaming floor beverage service (as well as show lounge, sandwich deli and/or…
Added 54 mins ago
HA
Sr Manufacturing Associate
Honeywell Aerospace
Cambridge, ON
- Full-time
As a Senior Manufacturing Associate here at Honeywell Aerospace, you will oversee the day-to-day operations of the calibration/repair and environmental test group, ensuring efficient and…
Added 54 mins ago
B
Electricial Engineer
Baffinland
Clyde River, NU
- Full-time
Report to Power & Distribution Superintendent/ Manager and provide Electrical Engineering and support within the Power & Distribution Department. Provide technical expertise in power…
Added 54 mins ago
EL
Supply Chain & Distribution Manager
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
…project leadership and strong cross-functional partnership. The Manager translates business needs and Supply Chain information into recommendations and drives initiatives from planning…
Added 54 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 54 mins ago
N
Project Field Coordinator, Mine
Nutrien
Vanscoy, SK
- Full-time
Reporting to the Mine Maintenance Engineering & Capital Projects Senior Supervisor, the Project Field Coordinator is responsible for the coordination and safe execution of field…
Added 1 hour ago
Maintenance Supervisor
Drax Group
Hixon, BC
Complete additional duties and projects as assigned by the Plant Manager.
Added 1 hour ago
PV
District Manager - AB South
Pet Valu
AB · HOME - Alberta
- Full-time
Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as…

Enercare

Quality Assurance & Technical Support Specialist

AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Edmonton, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical support desk. Facilitate on-the-job training and coaching to ensure compliance with statutory regulations and high service standards.

Requirements

Requires a valid Gas Fitter A or B license, a Refrigeration license, and a CFC/ODP permit. Candidates must have at least 5 years of recent HVAC field experience and a valid driver's license.

Skills

Quality assurance
Technical support
HVAC systems
Gas fitting
Refrigeration
Fault diagnostics
Coaching
Training delivery
Incident investigation
Mechanical aptitude
Communication skills
Interpersonal skills
Organizational skills
Microsoft Office
Technical reporting
Safety compliance

Benefits

Health and safety focus
Professional development opportunities
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Technical Support
HVAC
Gas Fitter
Refrigeration
CFC/ODP Permit
Field Assessment
Safety Compliance
Fault Diagnostics
Coaching
Training
Incident Investigation
Mechanical Aptitude
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Statutory Regulations
Operational Procedures
Customer Service
Technical Standards
Equipment Evaluation
Field Reports
Multitasking

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