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Added 6 mins ago
A
Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…through storytelling and strong domain knowledge. As a senior manager, you will be a coach to develop our up-and-coming leaders in their careers, and an orchestrator of our diverse…
Added 6 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Planning, managing, evaluating and coordinating comprehensive professional nursing care for patients and families within the context of an interdisciplinary practice
Added 6 mins ago
UH
Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
…accordance with relevant legislation/standards, the UHN Professional Practice Model and the mission and vision of nursing at the UHN to provide compassionate, collaborative and competent…
Added 6 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Planning, managing, evaluating and coordinating comprehensive professional nursing care for patients and families within the context of an interdisciplinary practice
Added 6 mins ago
UH
Registered Nurse - Geriatric Functional Enhancement Service (3D) & Frail Seniors Transition Home
University Health Network
Toronto, ON
- Full-time
Plan, manage, evaluate and coordinate comprehensive professional nursing care for patients and families within the context of an inter-professional practice and primary nursing model
Added 6 mins ago
UH
Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
…accordance with relevant legislation/standards, the UHN Professional Practice Model and the mission and vision of nursing at the UHN to provide compassionate, collaborative and competent…
Added 6 mins ago
UH
Registered Practical Nurse - Musculoskeletal Rehabilitation Service
University Health Network
Toronto, ON
- Full-time
…accordance with relevant legislation/standards, the UHN Professional Practice Model and the mission and vision of nursing at the UHN to provide compassionate, collaborative and competent…
Added 6 mins ago
UH
Registered Nurse - Amputee Rehabilitation Service
University Health Network
Toronto, ON
- Part-time
Plan, manage, evaluate and coordinate comprehensive professional nursing care for patients and families within the context of an inter-professional practice and primary nursing model
Added 6 mins ago
UH
Registered Nurse - Progressive and Geriatric Rehabilitation Unit
University Health Network
Toronto, ON
- Contract
Plan, manage, evaluate and coordinate comprehensive professional nursing care for patients and families within the context of an interdisciplinary practice.
Added 6 mins ago
UH
Registered Practical Nurse - Complex Continuing Care, Transitional Care, Low Intensity Rehabilitation
University Health Network
Toronto, ON
- Part-time
Plan, manage, and evaluate nursing care for patients and families within the RPN scope of practice in the context of an interdisciplinary practice.
Added 20 mins ago
UO
Postdoctoral Research Fellow
University of British Columbia
Victoria, BC · BOFF | Therapeutics Initiative (THRPI)
- Full-time
Added 20 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Trent Hills, ON
…will enhance the effective management and quality of nursing practice in keeping with the Standards of the College of Nurses of Ontario, Long Term Care Standards and Southbridge Care Homes…
Added 20 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Trent Hills, ON
…will enhance the effective management and quality of nursing practice in keeping with the Standards of the College of Nurses of Ontario, Long Term Care Standards and Southbridge Care Homes…
Added 20 mins ago
MH
Pharmacy Student - 3rd yr & 4th yr
Mint Health + Drugs
Edmonton, AB
- Full-time
PACE students will be supervised and mentored by our Manager of Operations, who was recognized as Pharmacist of the Year by the Alberta College of Pharmacists.
Added 20 mins ago
TV
Social Media and Community Relations Coordinator
The View Dental Canada
Toronto, ON
- Full-time
…dental offices in downtown Toronto is looking for a Social Media Manager to help grow and maintain their online…
Added 20 mins ago
SH
Registered Practical Nurse - Surgical Specialty Clinic (CEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
Reporting to Manager of Surgical Clinic, the successful candidate will be responsible for assessing, planning implementation and evaluating nursing care and practice activities in a…
Added 35 mins ago
B
Manager, Business Restructuring & Turnaround Services
BDO
Vancouver, BC
- Full-time
Our Vancouver office is looking for a Manager to join our Corporate Restructuring team.
Added 35 mins ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…adhere to the current Provincial Clinical Addiction Model for practice and SHA philosophy, objectives and standards, be familiar with current drugs of abuse, concurrent disorders, and…
Added 35 mins ago
BH
Registered Practical Nurse, Rehabilitation
Bruyère Health
Ottawa, ON
- Full-time
Reporting to Clinical Manager, as a member of the interdisciplinary team you will deliver safe, effective, patient-centered, ethical and evidence-based nursing care to patients according to…
Added 50 mins ago
H
Social Worker Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Job Description: Under the direction of the manager, and as part of an interdisciplinary team, the Social Worker BSW provides a range of screening, triage, treatment, and case coordination…
Added 50 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Campbell River, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 50 mins ago
Harm Reduction Worker
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The Harm Reduction Worker (HRW) supports Lookout’s Harm Reduction Program under the direction of the Program Manager. The HRW gives oversight of harm reduction supplies throughout the…
Added 50 mins ago
Speech-Language Pathologist
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Winnipeg, MB
Under the general direction of the Manager Allied Health and the Manager, Health Services, the incumbent is responsible for providing quality Speech-Language Pathology services, consistent…
Added 50 mins ago
Nurse 2 - Urgent Care
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Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 50 mins ago
Manager, Damages & Valuations
Secretariat
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Successful candidates will join a growing domestic and international practice focused on business valuation and the quantification of economic damages. Our Toronto team works on large,…

Enercare

Quality Assurance & Technical Support Specialist

AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Edmonton, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical support desk. Facilitate on-the-job training and coaching to ensure compliance with statutory regulations and high service standards.

Requirements

Requires a valid Gas Fitter A or B license, a Refrigeration license, and a CFC/ODP permit. Candidates must have at least 5 years of recent HVAC field experience and a valid driver's license.

Skills

Quality assurance
Technical support
HVAC systems
Gas fitting
Refrigeration
Fault diagnostics
Coaching
Training delivery
Incident investigation
Mechanical aptitude
Communication skills
Interpersonal skills
Organizational skills
Microsoft Office
Technical reporting
Safety compliance

Benefits

Health and safety focus
Professional development opportunities
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Technical Support
HVAC
Gas Fitter
Refrigeration
CFC/ODP Permit
Field Assessment
Safety Compliance
Fault Diagnostics
Coaching
Training
Incident Investigation
Mechanical Aptitude
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Statutory Regulations
Operational Procedures
Customer Service
Technical Standards
Equipment Evaluation
Field Reports
Multitasking

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