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Added 7 mins ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 8 mins ago
W
(CAN) Food Assistant Manager
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 23 mins ago
KL
Registered Nurse - Temporary Full Time
Kindera Living
Hamilton, ON
- Full-time
…accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their…
Added 37 mins ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 37 mins ago
HT
Senior Financial Analyst - Corporate Accounting
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- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 37 mins ago
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Finance Manager, Accounting & Financial Reporting (Hybrid)
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- Full-time
As Finance Manager, you will lead Stryker Canada’s accounting, financial reporting and control environment, with ownership of the financial close, balance-sheet integrity and corporate…
Added 37 mins ago
WM
Comptable immobilier - Property accountant
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Montreal, QC
- Full-time
Westcliff is a private real estate development company that unlocks the full potential of every property. For over 50 years, Westcliff has been actively involved in the development of…
Added 1 hour ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
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Added 1 hour ago
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- Full-time
…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 1 hour ago
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FY27 Intern - Design Verification Engineering Internship - Canada (16 months)
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Toronto, ON
- Full-time
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Added 2 hours ago
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General Manager
Workshop Recruiting & Consulting
North Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
We’re looking for a hands-on General Manager who will directly handle and oversee accounting and finance, people management, and business operations.
Added 2 hours ago
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Data Entry
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Sherwood Park, AB
- $40,000 CAD / year
- Full-time
Educational assistance and career development.
Added 2 hours ago
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Project Manager
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Account Manager Combo BDM / CDM
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Added 2 hours ago
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Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 2 hours ago
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Rental Account Manager
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Toronto, ON · Etobicoke, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 3 hours ago
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Jr. Financial Analyst (Co-op)
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Aurora, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 3 hours ago
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FY27 Intern - Qualcomm SoC Engineering Internship - Canada (16 months)
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- Full-time
…provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your career goals. Join us for our 2027…
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…the online expansion of our grocery customers, leading the development of these key customer relationships and business operations across 1PEP. Success in this role will be measured by the…
Added 4 hours ago
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(CAN) Leader de nuit
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Added 4 hours ago
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Therapeutic Specialist, Neuroscience
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…Greater Toronto Area territory, you will develop strategic account plans and translate brand priorities into effective field execution. Working closely with internal colleagues and…
Added 4 hours ago
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Territory Sales Representative
Keurig Dr Pepper
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
…province of Manitoba. Reporting into the Western Regional Sales Manager, the TSR is accountable for driving distribution and display of KDP products, the execution of all in-store plans,…
Added 4 hours ago
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Territory Sales Representative
Keurig Dr Pepper
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
…province of Alberta. Reporting into the Western Regional Sales Manager, the TSR is accountable for driving distribution and display of KDP products, the execution of all in-store plans, and…
Added 4 hours ago
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Voice of the Customer Program Manager
Qlik
Canada
- $92,000 to $117,000 CAD / year
- Full-time
…customer feedback into measurable business outcomes. The Program Manager will define the framework, governance, and engagement model that ensures customer feedback meaningfully improves…
Added 4 hours ago
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Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
…Greater Toronto Area territory, you will develop strategic account plans and translate brand priorities into effective field execution. Working closely with internal colleagues and…

Enercare

Quality Assurance & Technical Support Specialist

Calgary, AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Calgary, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The specialist will conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical desk. They are responsible for identifying corrective actions, delivering training, and ensuring compliance with statutory regulations and company standards.

Requirements

Candidates must hold valid Gas Fitter and Refrigeration licenses along with a CFC/ODP permit and a clean driver's abstract. A minimum of 5 years of recent HVAC field experience is required, along with strong mechanical aptitude and communication skills.

Skills

Gas Fitter B license
Gas Fitter A license
Refrigeration license
CFC/ODP Permit
HVAC diagnostics
Technical training
Quality assurance
Safety compliance
Incident investigation
Mechanical aptitude
Coaching
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Fault diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Gas Fitter
Refrigeration
HVAC
Quality Assurance
Technical Support
Safety Assessments
Field Operations
Compliance
Coaching
Diagnostics
Plumbing
Electrical Systems
Statutory Regulations
Incident Investigation
Microsoft Office
Clarify
Training
Customer Service
Energy
Maintenance

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