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Added 16 mins ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Ottawa, ON
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Arnprior, ON
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
CS
Registered Psychiatric Nurse (RPN)- Substance Use and Addiction
Carrier Sekani Family Services
Vanderhoof, BC
- $44.56 to $57.71 CAD / hour
- Full-time
…24-hour a day, year-round, acute medically supervised withdrawal management and therapeutic residential services for adults (19+ years and older). Together with our member Nations, our…
Added 16 mins ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Carleton Place, ON
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Levis, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
AH
Administrative Support V
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Administrative support is integral to the operational management of the Pediatric Trauma, Surgery and Child Kind Program. This position provides comprehensive, confidential, and highly…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Valleyfield, PE
- Full-time
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Added 16 mins ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Pembroke, ON
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Cornwall, ON
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Quebec, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Kingston, ON
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Trois-Rivières, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
AH
Nurse Practitioner
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…diagnosis within Nurse Practitioner scope of practice, therapeutic management, prescribing, patient and care partner education, longitudinal chronic disease management, and care…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Blainville, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
This role sits at the intersection of customer relationship management and hands-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Laval, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Westmount, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Boucherville, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
AH
Health Information Management Professional I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Knowledge of current Canadian Coding Standards and Discharge Abstract Database (DAD) and National Ambulatory Care Reporting Standards (NACRS) Abstracting Manuals for the collection of…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Saint-Constant, QC · St Constant, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Mascouche, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Montreal, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Longueuil, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…
Added 16 mins ago
RI
Financial Security Advisor, Insurance- EN
RBC Insurance
Pointe-Claire, QC
- Full-time
Communication, Competitive Markets, Cross-Selling, Customer Knowledge, Customer Needs, Interpersonal Relationship Management, Life Insurance, Perseverance and Follow-Through, Sales, Sales…

Enercare

Quality Assurance & Technical Support Specialist

Calgary, AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Calgary, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

Apply About employer

More about this job

Responsibilities

The specialist will conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical desk. They are responsible for identifying corrective actions, delivering training, and ensuring compliance with statutory regulations and company standards.

Requirements

Candidates must hold valid Gas Fitter and Refrigeration licenses along with a CFC/ODP permit and a clean driver's abstract. A minimum of 5 years of recent HVAC field experience is required, along with strong mechanical aptitude and communication skills.

Skills

Gas Fitter B license
Gas Fitter A license
Refrigeration license
CFC/ODP Permit
HVAC diagnostics
Technical training
Quality assurance
Safety compliance
Incident investigation
Mechanical aptitude
Coaching
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Fault diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Gas Fitter
Refrigeration
HVAC
Quality Assurance
Technical Support
Safety Assessments
Field Operations
Compliance
Coaching
Diagnostics
Plumbing
Electrical Systems
Statutory Regulations
Incident Investigation
Microsoft Office
Clarify
Training
Customer Service
Energy
Maintenance

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