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Added 6 mins ago
J
Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
Share relevant market intelligence with the district manager and colleagues to anticipate changes, align priorities, and refine brand strategy.
Added 6 mins ago
T
Keyholder
Torrid
Calgary, AB
- Part-time
…focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our…
Added 6 mins ago
SL
Department Sales Manager, Footwear
Sporting Life
Burnaby, BC
- Full-time
While partnering with your assistant manager to achieve sales targets, manage team KPIs, and maximize profitability, you’ll coach your team to be product and trend experts, ensuring they’re…
Added 6 mins ago
SL
Department Sales Manager, Footwear
Sporting Life
Burlington, ON
- Full-time
While partnering with your assistant manager to achieve sales targets, manage team KPIs, and maximize profitability, you’ll coach your team to be product and trend experts, ensuring they’re…
Added 7 mins ago
Q
FY27 Intern - Digital Design Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
…provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your career goals. Join us for our 2027…
Added 21 mins ago
AU
Manager, Finance Data Governance, Reporting and Systems
Athabasca University
Athabasca, AB
- $99,567.77 to $142,326.49 USD / year
- Full-time
…AU stands poised for an exciting and ambitious next stage of…
Added 21 mins ago
P&
Operations Strategy, Sr Manager/Gestionnaire principal, stratégie des opérations
Pratt & Whitney
Longueuil, QC
- Full-time
Added 21 mins ago
SL
Department Sales Manager, Hardgoods
Sporting Life
Markham, ON
- Full-time
While partnering with your assistant manager to achieve sales targets, manage team KPIs, and maximize profitability. You’ll coach your team to be product and trend experts, ensuring they’re…
Added 21 mins ago
OI
2027 Spring Co-Op, Software Developer
Orthosoft Inc.
Montreal, QC
- Other
Under the supervision of the Software Development Manager, you will contribute to the software development of computer assisted surgery in a highly regulated environment.
Added 36 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Commission: Commissions are earned on each sale based on product type:
Added 36 mins ago
AE
AE - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…feedback through real-time coaching. You make team touch bases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's…
Added 51 mins ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
There is a clear path from Inside Sales Associate to senior and key account roles. K2 teaches the product, so you don't need to arrive as a fastener expert. And as K2 grows, so do the…
Added 1 hour ago
CH
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Support menu development, product costing and overall F&B program execution.
Added 1 hour ago
IW
District Vice-President
IG Wealth Management
Quebec, QC
- Full-time
Working with the Business Development Manager (Internal Wholesaler) to maximize sales potential by delegating projects and coordinating workload with them
Added 1 hour ago
WC
(CAN) Leader de nuit
Walmart Canada
Thetford Mines, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 1 hour ago
PC
Manager, Processing - London, ON
Premier Canada Assurance
London, ON
- Full-time
…Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers,…
Added 1 hour ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
…standard portion control, escalating to Cook, Supervisor, and/or Manager…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 1 hour ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Toronto, ON · Greater Toronto Area, Canada
- Temporary
…feedback to improve your skillset and further your professional…
Added 1 hour ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 1 hour ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Mississauga, ON
- $17.95 to $20.65 CAD / hour
- Part-time
…feedback to improve your skillset and further your professional…
Added 1 hour ago
CC
Night Supervisor, Manufacturing
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 1 hour ago
H
Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
Reporting to the Marketing Manager, you'll help develop and execute integrated marketing campaigns across social media, email, website, digital advertising, and other relevant channels.…
Added 1 hour ago
SH
Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
Reporting to the General Manager and Director of Sales & Marketing, the Sales & Events Coordinator:

Enercare

Quality Assurance & Technical Support Specialist

Calgary, AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Calgary, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The specialist will conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical desk. They are responsible for identifying corrective actions, delivering training, and ensuring compliance with statutory regulations and company standards.

Requirements

Candidates must hold valid Gas Fitter and Refrigeration licenses along with a CFC/ODP permit and a clean driver's abstract. A minimum of 5 years of recent HVAC field experience is required, along with strong mechanical aptitude and communication skills.

Skills

Gas Fitter B license
Gas Fitter A license
Refrigeration license
CFC/ODP Permit
HVAC diagnostics
Technical training
Quality assurance
Safety compliance
Incident investigation
Mechanical aptitude
Coaching
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Fault diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Gas Fitter
Refrigeration
HVAC
Quality Assurance
Technical Support
Safety Assessments
Field Operations
Compliance
Coaching
Diagnostics
Plumbing
Electrical Systems
Statutory Regulations
Incident Investigation
Microsoft Office
Clarify
Training
Customer Service
Energy
Maintenance

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