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Added 13 mins ago
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Senior Help Desk Specialist
Akkodis
Ottawa, ON
- Contract
…environments. The successful candidate will provide advanced technical support and operational expertise within a secure and classified enterprise IT environment serving more than 15,000…
Added 13 mins ago
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Senior Product Manager, Accounts, Billing, & Compliance
Quo
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale - the systems that bill customers correctly, define who they are and what they can access,…
Added 13 mins ago
NB
Warehouse Superintendent
Neptune Bulk Terminals
North Vancouver, BC
- Full-time
Minimum: Technical diploma, trade qualifications, or post-secondary education in supply chain, warehousing, operations, maintenance, logistics, or related discipline.
Added 13 mins ago
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Territory Sales Manager – Ottawa and Quebec
Zwiesel Fortessa Americas LLC
Quebec, QC
- $50,000 to $60,000 CAD / year
- Full-time
The Territory Sales Manager is responsible for driving revenue growth and retaining key accounts within their assigned territory. This role serves as the primary point of contact for…
Added 13 mins ago
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Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC…
Added 27 mins ago
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Senior Manager, Engineering
Confidential Company
Toronto, ON · Greater Toronto Area, Canada
- $136,000 to $195,000 CAD / year
- Full-time
A global manufacturing organization is seeking an experienced Senior Manager - Engineering Manager to lead technical engineering activities, customer-facing initiatives, and program…
Added 27 mins ago
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Senior Wealth Operations Officer Prefered Candidate
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- Full-time
Identify, document, and investigate processes / exceptions arising from transactions / processes beyond first level operations service delivery
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Advisor Associate - Hamilton
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Mississauga, ON
- Full-time
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Added 27 mins ago
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National Sea Logistics Implementation Project Expert
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Winnipeg, MB
- Full-time
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Added 27 mins ago
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Senior Product Engineer
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- $110,000 to $125,000 CAD / year
- Full-time
…experienced engineers and cross-functional teams to develop deep technical expertise across product engineering, characterization, test strategy, yield optimization, and manufacturing…
Added 27 mins ago
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Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
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Operations Manager
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Vancouver, BC
- $75,000 CAD / year
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IT Service Desk Analyst Job Details | Richmond Hill
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National Sea Logistics Implementation Project Expert
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National Sea Logistics Implementation Project Expert
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The Project Manager is accountable for working closely with office and field staff, other managers, and key stakeholders to ensure that the jobs within the role’s direct control deliver…
Added 43 mins ago
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Machining Production Manager
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Added 43 mins ago
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Junior Security Technician - North Battleford, SK
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Enercare

Quality Assurance & Technical Support Specialist

Calgary, AB, Canada

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Job details

Experience: Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Quality Assurance & Technical Support Specialist

Status: Full-time, Permanent

Department: Enercare West Operations

Location: Calgary, AB

Summary:

Complete quality, technical, and safety assessments of work carried out by Technical Field Staff and initiate corrective actions as appropriate, including coaching, on-the-job training, and briefings to ensure staff are competent to carry out their duties effectively, in compliance with all statutory legislation and codes of practice, and to the customer’s satisfaction. Provide expert technical and fault diagnostic assistance through the Technical Support Desk to Technical Field Staff and other Enercare employees to support service delivery levels, carrying out all duties in a professional and courteous manner to ensure the highest standard of service.

Responsibilities:

Quality Assurance and Field Assessment

Plan and carry out quality, technical and safety assessments on work carried out by Technical Field Staff.
Identify, investigate, and communicate corrective actions as appropriate.
Provide Field Reports following site visit inspections.
Participate in incident investigations as required.
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.

Technical Support Desk

Provide technical assistance in an effective and efficient manner to Operations groups by utilizing various technical media.
Answer telephones professionally and courteously and respond to all work-related communications (voicemail, email) promptly.
Record all call details/actions in the Technical Support Desk database.
Report on urgent problems to the Manager
Transfer website material into the Google Library.
Identify and report to management recurring or common technical issues.
Identify and provide coaching, on-the-job training and briefings to Technical Field Staff.
Work with Technical Support, Health & Safety, Marketing and Operational Line Management on training requirements.
Improve the technical awareness and ability of field-based staff.

Standards, Procedures and Compliance

Maintain up-to-date knowledge of Statutory Regulations, Technical Standards, Codes of Practice, Operational Procedures and Product Specifications.
Provide support in the preparation and development of Operational Procedures and Technical Support Desk procedures and standards.
Actively promote adherence to Operational Procedures.

Manufacturer and External Liaison

Complete manufacturer equipment evaluations/assessments and all associated reports.

Customer Service and General

Deliver high levels of customer service excellence and sustain high customer satisfaction levels in the Operations group.
Promote Enercare products and services.
Keep vehicle clean and neat both inside and out in keeping with the company’s professional image.
Complete special projects as assigned.

Qualifications:

Licensing, Experience and Education

Must have a valid Gas Fitter B or Gas Fitter A license.
Must have a valid Refrigeration license.
Must have a CFC/ODP Permit (ozone depletion).
Must have a valid driver’s license with a clean driver’s abstract maintained.
Must have a minimum of 5 years’ recent relevant HVAC industry field experience.
University degree, college diploma, or equivalent would be an asset.

Technical Knowledge and Skills

Demonstrate mechanical aptitude and superior technical knowledge of HVAC, plumbing, and Electrical systems, statutory regulations, codes of practice and operational procedures.
Knowledge of Health and Safety requirements.
Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment.
Must achieve a passing grade for a Technical Knowledge Questionnaire.
Ability to deliver and present training materials to a high standard.
Ability to undertake assessments (written and observed).
Must have working knowledge of common software packages including Microsoft Word, Excel, Outlook, Clarify and the Internet.

Professional Attributes

Excellent written and verbal communication and coaching skills.
Exceptional interpersonal skills and willingness to work in a team environment.
Good organizational and planning ability.
Highly self-motivated; able to work with minimum supervision and effectively plan/organize own work.
Ability and motivation to learn new technologies quickly with minimal support and supervision.
Attentive to detail, friendly and approachable, with a strong focus on delivering exceptional customer service to promote high levels of customer satisfaction.
Possess a positive attitude and eagerness to learn and assist others.
Committed to promoting technical excellence.
Results-oriented, achieving high levels of individual and team performance.
Aptitude for multitasking
Ability to travel.
Aptitude for training and coaching

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The specialist will conduct quality, technical, and safety assessments of field staff work while providing expert diagnostic support via the technical desk. They are responsible for identifying corrective actions, delivering training, and ensuring compliance with statutory regulations and company standards.

Requirements

Candidates must hold valid Gas Fitter and Refrigeration licenses along with a CFC/ODP permit and a clean driver's abstract. A minimum of 5 years of recent HVAC field experience is required, along with strong mechanical aptitude and communication skills.

Skills

Gas Fitter B license
Gas Fitter A license
Refrigeration license
CFC/ODP Permit
HVAC diagnostics
Technical training
Quality assurance
Safety compliance
Incident investigation
Mechanical aptitude
Coaching
Microsoft Word
Microsoft Excel
Microsoft Outlook
Clarify
Fault diagnosis

Visa sponsorship

Not detected in the job text

Keywords

Gas Fitter
Refrigeration
HVAC
Quality Assurance
Technical Support
Safety Assessments
Field Operations
Compliance
Coaching
Diagnostics
Plumbing
Electrical Systems
Statutory Regulations
Incident Investigation
Microsoft Office
Clarify
Training
Customer Service
Energy
Maintenance

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