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Sales Support Coordinator
Enercare
Toronto, ON
…flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business…
Sales Support Coordinator
Enercare
Toronto, ON
…flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business…
Sales Support Coordinator
Enercare
Toronto, ON
…flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business…
Sales Support Coordinator
Enercare
Toronto, ON
…flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business…
High Voltage Design Engineer
IREN
Vancouver, BC
Reporting to the Vice President of Engineering, the High Voltage Design Engineer will act as Owner’s representative in the design of our High and Medium Voltage substations infrastructure…
Electrical Engineer
British Columbia Rapid Transit Company
Vancouver, British Columbia
Full-time
…Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on…
ENVIRONMENTAL HEALTH & SAFETY FIELD REPRESENTATIVE
City of Toronto
Toronto, ON
ENVIRONMENTAL HEALTH & SAFETY FIELD REPRESENTATIVE
City of Toronto
Toronto, ON
Instrumentation / Analyzer Technician
Shell
Scotford, AB
Full-time
…successful candidates hired to join the Refinery and Chemicals Asset will be members of the Union upon hire. New employees will be provided with more details of the Collective Bargaining…
Ag Sales Representative
Hawk's Agro
Moose Jaw, SK
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Hawk's Agro is looking for a driven and relationship-focused Sales Representative to support the continued growth of our retail business across Saskatchewan.
Senior Electrical Engineer – Substations
CIMA+
Saint John, New Brunswick
131,200 to 180,400 CAD / year
Full-time
Act as the main technical lead and client-facing representative, quarterbacking project delivery and facilitating key internal and external stakeholder discussions.
Senior Electrical Engineer – Substations
CIMA+
Saint John, New Brunswick · Mississauga, Ontario
131,200 to 180,400 CAD / year
Full-time
Act as the main technical lead and client-facing representative, quarterbacking project delivery and facilitating key internal and external stakeholder discussions.
Sr Service Specialist Elec (Electrical Field Technician – Power Distribution Systems)
Siemens
Ottawa, ON
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…assess client needs on site and inform the engineering service representative or manager of any additional activities…
Sr Service Specialist Elec (Electrical Field Technician – Power Distribution Systems)
Siemens
Gatineau, QC
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…assess client needs on site and inform the engineering service representative or manager of any additional activities…
Procurement Analyst (Buyer)
RTX
Waterloo, ON
Full-time
Knowledge of inventory management processes and philosophies, including Enterprise Resource Planning (ERP) and Just in Time (JIT). Microsoft Dynamics experience would be considered an asset
Administrative Co-ordinator Global Trade & Compliance
RTX
Midland, ON
Full-time
Experience in contract administration is an asset, but not a requirement.
Integrated Communications Manager
RTX
Midland, ON
Full-time
Proven media relations experience is an asset.
Contracts Manager
RTX
Midland, ON
Full-time
Knowledge of DFARS/FAR regulations, ITAR requirements, Export compliance, FCPA and Anti-Corruption is an asset.
Buyer
RTX
Midland, ON
Full-time
Post-Secondary Diploma or Degree in Materials Management, Business Administration or related experience would be considered an asset.
Industrial Engineer
RTX
Midland, ON
Full-time
Working towards P.Eng or already licensed P.Eng is considered an asset
Senior Analyst, Systems Engineering
RTX
Waterloo, Ontario
Full-time
Experience with radar systems, Air Traffic Control (ATC) systems, RF communications and hardware and software integration programs would be an asset.
Principal Specialist, Systems Engineering
RTX
Waterloo, Ontario
Full-time
Experience with Modeling and Simulation applications and architecture would be an asset.
Software Development IPT Lead
RTX
Calgary, Alberta · Ontario
Full-time
Lead a cross-functional team comprised of customer representatives, supplier representatives and internal Raytheon functional team members.
Information Technology Integrated Product Team Lead
RTX
Calgary, Alberta · Ontario
Full-time
Lead a cross-functional team composed of customer representatives, supplier representatives and internal Raytheon functional team members.
Principal Systems Engineer (IPT Lead)
RTX
Calgary, Alberta · Ontario
Full-time
Lead a cross-functional team comprised of customer representatives, supplier representatives and internal Raytheon functional team members.

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 - As Per Collective Agreement

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The role focuses on managing incoming customer requests for HVAC and energy products to book sales appointments for Energy Management Consultants. It involves partnering with field staff and customers to provide product recommendations and achieve corporate sales conversion targets.

Requirements

Candidates must have previous sales or call center experience and proficiency in MS Office and Salesforce. Post-secondary education is considered an asset, along with the ability to handle high-pressure environments.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Customer Service
Sales Support
Appointment Booking
Salesforce
MS Office
Excel
Outlook
Conflict Resolution
Multi-tasking
Organization
Data Entry
Upselling
Call Center Operations
Communication
Time Management
Mentoring

Pay amount

$26.49

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Salesforce
MS Office
Excel
Outlook
Customer Care Cases
Energy Management
Duct Cleaning
Water Treatment
Energy Assessments
Call Center
Sales Conversion
KPIs
UNIFOR Local 975
Residential Services
Appointment Scheduling
Outbound Calling
Customer Database
Geographic Mapping Systems
Upselling

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

File Number: 3603

Rate of Pay: $26.49 - As Per Collective Agreement

Hours of work: 40 hours per week – Tuesday to Friday 11:00a.m. – 7:30p.m. AND Saturday 9:00a.m. – 5:00p.m.

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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