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Elite Inforce Case Coordinator
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife’s Individual Insurance team currently has an opportunity for an Elite Case Coordinator.
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System Consulting, which ranges from ongoing advisory support on an
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Added 32 mins ago
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Job Title: Policy & Divisional Support Coordinator
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Bilingual National Sales Coordinator
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CAC097: Payroll & HRIS Coordinator
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Added 1 hour ago
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CLIENT SUPPORT COORDINATOR – Kitchener
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Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 - As per collective agreement
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

File Number: 3755

Rate of Pay: $26.49 - As per collective agreement

Hours of work: 40 hours per week – Monday to Friday: 8:30am– 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Sales Support Coordinator aids in achieving corporate sales goals by partnering with field staff and customers to manage residential product requests and appointment scheduling. They are responsible for maintaining high-quality data entry, promoting company products, and providing excellent customer service through various communication channels.

Requirements

Candidates must have previous sales or call centre experience and strong computer skills, including proficiency in MS Office and Salesforce. The role requires the ability to work effectively in a fast-paced environment, manage multiple tasks simultaneously, and resolve customer complaints professionally.

Skills

Customer service
Sales support
Data entry
Sales appointment booking
Upselling
Communication
Organization
Multi-tasking
Microsoft Office
Excel
Outlook
Salesforce
Problem resolution
Time management
Attention to detail
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Customer Service
HVAC
Energy Management
Salesforce
Data Entry
Appointment Scheduling
Upselling
Call Centre
Microsoft Office
Excel
Outlook
Residential Services
Administrative Support
Performance Indicators
Customer Database
Geographic Mapping
Communication Scripts
Teamwork
Mentoring
Outbound Calling
Knowledge Database
Unifor Local 975
Energy Assessment
Duct Cleaning
Water Treatment
Protection Plans
Sales Conversion
Service Level
Administrative Tasks

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