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Added 4 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 4 mins ago
CI
Sr. Director Global Commercial - Defense
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- Full-time
Play the lead role in successfully closing business deals and delivering measurable bookings, revenue, margin, and pipeline growth.
Added 4 mins ago
KG
Professional Solution Development Engineer
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Mississauga, ON
- Full-time
…Modernizations & Upgrades projects. This role works closely with Sales, Operations, engineering teams, and subject matter experts. It assesses customer needs, prepares scopes and cost…
Added 19 mins ago
HT
PD Software for Service
Husky Technologies
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- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 19 mins ago
HT
PD Service - Mechanical
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 19 mins ago
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 19 mins ago
MT
Specialist, Business Development
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- Full-time
Lead and support submissions to legal directories and awards within the Disputes Group (e.g., Chambers, Legal 500 and Benchmark Litigation).
Added 19 mins ago
VP
Applications Engineer - Project Management
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- Full-time
We are seeking an Application Engineer with strong project management capability to support our Optical Products Group.
Added 20 mins ago
MH
Manager, Digital Marketing
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- Full-time
…homebuyers across the country. As Manager, Digital Marketing, you’ll lead high-investment, integrated media initiatives across the full community lifecycle – from bringing new communities…
Added 20 mins ago
Territory Manager (British Columbia)
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Toronto, ON · North York, ON
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action…
Added 20 mins ago
PG
Supervisor, Digital
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- Full-time
External - Client (pre & post buy presentations), Media Sales reps, Media Systems reps
Added 35 mins ago
AL
National Manager, Contracts & Pricing - Electrophysiology - Mississauga, ON
Abbott Laboratories
Mississauga, ON
- $120,000 to $168,000 CAD / year
- Full-time
Working cross-functionally with Sales, Marketing, Finance, Legal, and Business Unit leadership, the Contracts & Pricing Manager ensures commercial agreements aligning with organizational…
Added 35 mins ago
VP
Applications Engineer - Project Management
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Toronto, ON
- Full-time
We are seeking an Application Engineer with strong project management capability to support our Optical Products Group.
Added 49 mins ago
EC
Brand Marketing Manager
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Kitchener, ON
- Full-time
As a key member of the marketing team, you’ll lead the development and execution of integrated brand, digital, social media, and content strategies that support Excalibur’s business…
Added 49 mins ago
PM
Digital Media Supervisor
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Toronto, ON
- Full-time
External - Client (pre & post buy presentations), Media Sales reps, Media Systems reps
Added 49 mins ago
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Controller
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- Full-time
Manage the preparation and filing of monthly and annual sales tax remittances and coordinate corporate tax documentation with external tax consultants.
Added 1 hour ago
VT
Sales Marketing Coordinator
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- Full-time
Experience supporting sales initiatives, including lead nurturing, sales outreach activities, and collaboration with sales teams to advance opportunities through the pipeline.
Added 1 hour ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 1 hour ago
W
Financial Controller
W3Global
Chilliwack, BC
- $100,000 to $115,000 CAD / year
- Full-time
The controller will lead the accounting department, manage financial data, internal controls and reporting systems to ensure the financial health of the company and construction projects.…
Added 1 hour ago
BB
Marketing Content Lead
Big Block Construction
Saskatoon, SK
- Full-time
At Big Block Construction, we're looking for a Content Lead who brings fresh ideas, creative energy, and a passion for making things happen. You'll have the freedom to experiment, take…
Added 1 hour ago
A
Business Development Specialist (Relocation to Saudi Arabia is required.)
aramco
Toronto, ON
- Full-time
Lead efforts to formulate a resource and funding plans to transform business proposal from concept to a closed deal.
Added 1 hour ago
Engineering Designer - Electrical
Systemair
Mississauga, ON
Reporting to the Engineering Manager, the Engineering Designer (Electrical) works closely with the sales and production teams to review work orders and create electrical or mechanical…
Added 1 hour ago
Sales Support Coordinator
Enercare
Toronto, ON
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of…

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 - As per collective agreement
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

File Number: 3755

Rate of Pay: $26.49 - As per collective agreement

Hours of work: 40 hours per week – Monday to Friday: 8:30am– 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Sales Support Coordinator aids in achieving corporate sales goals by partnering with field staff and customers to manage residential product requests and appointment scheduling. They are responsible for maintaining high-quality data entry, promoting company products, and providing excellent customer service through various communication channels.

Requirements

Candidates must have previous sales or call centre experience and strong computer skills, including proficiency in MS Office and Salesforce. The role requires the ability to work effectively in a fast-paced environment, manage multiple tasks simultaneously, and resolve customer complaints professionally.

Skills

Customer service
Sales support
Data entry
Sales appointment booking
Upselling
Communication
Organization
Multi-tasking
Microsoft Office
Excel
Outlook
Salesforce
Problem resolution
Time management
Attention to detail
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Customer Service
HVAC
Energy Management
Salesforce
Data Entry
Appointment Scheduling
Upselling
Call Centre
Microsoft Office
Excel
Outlook
Residential Services
Administrative Support
Performance Indicators
Customer Database
Geographic Mapping
Communication Scripts
Teamwork
Mentoring
Outbound Calling
Knowledge Database
Unifor Local 975
Energy Assessment
Duct Cleaning
Water Treatment
Protection Plans
Sales Conversion
Service Level
Administrative Tasks

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