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Added 3 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Coordinate technician schedules to maximize service efficiency and responsiveness
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
AT
Operations Manager
Air Tech Plumbing, Heating & Cooling
Vernon, BC
- Full-time
Diploma or certification in business, operations management, construction management, or a related field is an asset.
Added 5 hours ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
…where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and…
Added 9 hours ago
GI
Field Service Technician
Grimco, Inc.
AB · Edmonton, AB
- $55,000 to $65,000 CAD / year
- Full-time
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
Added 9 hours ago
V
Technician - Clinical & Analytical Development
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- Full-time
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Added 10 hours ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 10 hours ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 10 hours ago
EC
CAD Technician/Project Coordinator
EnGlobe Corp.
Kitchener, ON · London, ON
- Full-time
Producing drawings based on engineering and field sketches
Added 11 hours ago
SR
Power & HVAC Road Technician 2
Sunbelt Rentals, Inc.
Edmonton, AB
- Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Pump and Power Road Technician 2.
Added 11 hours ago
S
D365 Project Manager
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- Full-time
Degree or diploma in business, information technology, project management or a related field, or equivalent experience.
Added 11 hours ago
S
D365 Business Process Specialist Lead
Semex
Guelph, ON
- Full-time
Degree or diploma in business, finance, supply chain, operations, information systems or a related field, or equivalent practical experience.
Added 11 hours ago
Assistant Technician, Construction
WSP
Mississauga, ON
As an Assistant Technician, Construction, you will work alongside experienced technicians, engineers and project teams to support field inspections, materials testing and construction…
Added 11 hours ago
WI
Assistant Technician, Construction
WSP in Canada
Mississauga, ON
- Full-time
As an Assistant Technician, Construction, you will work alongside experienced technicians, engineers and project teams to support field inspections, materials testing and construction…
Added 11 hours ago
WI
Assistant Technician, Construction
WSP in Canada
Richmond Hill, ON
- Full-time
As an Assistant Technician, Construction, you will work alongside experienced technicians, engineers and project teams to support field inspections, materials testing and construction…
Added 11 hours ago
Technician, Accounts Payable (18-Month Temporary Contract)
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At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to…
Added 12 hours ago
HP
Service Coordinator
Hart Pump Service (1983) Limited
Toronto, ON · Scarborough, ON
- Full-time
Diploma or degree in Business Administration, Operations Management, Mechanical Engineering or a related field is preferred.
Added 12 hours ago
PL
Landscaping Account Manager
Premier Landscaping Inc.
Surrey, BC
- Full-time
Track work orders, schedules, and performance reports using landscape business management software .
Added 12 hours ago
EO
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- Full-time
Support and/or lead the management of innovation projects in close collaboration with the business. The focus of the projects will be on the parenteral drug delivery field, in particular on…
Added 12 hours ago
Engineering Technician/Technologist
Neelands HR
Burlington, ON
Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and…
Added 13 hours ago
AI
IT Support Technician
Apex Industries
Moncton, NB
- $55,000 to $65,000 CAD / year
- Full-time
Troubleshoot common issues with Windows 11, Microsoft 365, printers, mobile devices, and business applications.
Added 14 hours ago
CN
Maintenance Technician - Horizon Oilsands
Canadian Natural
Fort McMurray, AB
- Full-time
Your strong knowledge and experience in mechanical systems and field operations will be demonstrated through your support of planning and coordinating maintenance related duties, overseeing…
Added 14 hours ago
E
Senior Building Science Technician/Technologist
EXP
Calgary, AB
- Full-time
Be our next Senior Building Science Technician/ Technologist!
Added 14 hours ago
XI
Product Owner (Field Services)
Xplore Inc.
Cornwall, ON
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 14 hours ago
XI
Product Owner (Field Services)
Xplore Inc.
Fredericton, NB
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Apply by: Nov 12, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

Closing Date: November 12, 2026

Rate of Pay: $26.49 per hour - As per collective agreement

Hours of work: 40 hours per week – Tuesday - Friday: 1:00pm – 9:00pm, Saturday: 9:00am – 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Handle customer inquiries about residential HVAC products and related services, provide tailored product recommendations, and support sales through appointment booking and appropriate upselling. Meet sales and service performance targets, maintain accurate customer records, support outbound campaigns and administrative tasks, and assist and mentor colleagues.

Requirements

Previous sales and/or call centre experience is required; post-secondary education is an asset. Candidates should have strong computer skills, including intermediate proficiency with Microsoft Office, Excel, Outlook, and Salesforce, along with effective communication, complaint resolution, multitasking, and organizational abilities.

Skills

Customer Service
Sales Support
Sales Conversion
Appointment Scheduling
Upselling
Call Handling
Customer Complaint Resolution
Data Entry
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook
Multitasking
Organization
Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Residential HVAC
Duct Cleaning
Protection Plans
Water Treatment
Energy Assessments
Sales Appointment Booking
Sales Conversion Targets
Call Quality
Average Call Handle Time
Service Level
Speed Of Answer
Tech Lead Participation
Customer Care Cases
Customer Database
Geographic Mapping Systems
Charged Up Program
Stimulus Programs
Outbound Calling
Rental Conversion Burner Project
Knowledge Databases
Technician Incentive Contests
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook

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