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Added 30 mins ago
AH
Medical-Surgical Coordinator
Alberta Health Services
Westlock, AB
- Full-time
…across the Edmonton Rural corridor. As the Medical/Surgical Coordinator, you will play a key leadership role in shaping the future of rural healthcare by driving initiatives that improve…
Added 30 mins ago
AH
Senior Project Manager - Medical/Surgical Coordinator
Alberta Health Services
Westlock, AB
- Full-time
…across the Edmonton Rural corridor. As the Medical/Surgical Coordinator, you will play a key leadership role in shaping the future of rural healthcare by driving initiatives that improve…
Added 59 mins ago
EC
Human Resources Administrator – Closed Competition – Enoch Cree Nation Members Only
Enoch Cree Nation
Spruce Grove, AB
- Full-time
…routine data-quality checks, and coordinating with the HRIS…
Added 1 hour ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
A Welding Technology diploma or relevant post-secondary training in the welding and metal fabrication field is preferred
Added 2 hours ago
TO
Municipal Accommodation Tax Coordinator
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Niagara-on-the-Lake, ON
- Full-time
The Municipal Accommodation Tax Coordinator, under the direction of the Manager of Financial Planning and Reporting/Deputy Treasurer, is responsible for the day-to-day administration of the…
Added 4 hours ago
MC
Bilingual Wish Discovery Coordinator (12-month contract)/Coordonnateur.trice, exploration des rêves (contrat 12 mois)
Make-A-Wish Canada
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- Full-time
Added 4 hours ago
Customer Service Coordinator
Canadian Blood Services
Brampton, ON
Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario.
Added 4 hours ago
A
Sales Coordinator
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Toronto, ON · North York, ON
- $63,482 to $105,804 CAD / year
The Sales Coordinator supports sales activities and day-to-day operations across the Canadian Sales organization. Working closely with Sales, Marketing, Finance, Medical, Regulatory and…
Added 4 hours ago
CB
Customer Service Coordinator
Canadian Blood Services
Brampton, ON
- Full-time
Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario.
Added 4 hours ago
BF
Referee Coordinator
Burnaby FC
Burnaby, BC
- Part-time
We are seeking an organized and dependable Referee Coordinator to support match officiating and help strengthen our referee program. This is an opportunity to contribute to community…
Added 4 hours ago
Project Coordinator Capital Planning
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Brandon, MB
Completed Post-secondary education from a recognized institution related to the construction field
Added 5 hours ago
Works Coordinator
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Edmonton, AB
At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are…
Added 5 hours ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 5 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of Study: Public Health, Epidemiology, or other related field
Added 5 hours ago
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Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…condition, but also advance basic and clinical research in the…
Added 5 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 5 hours ago
A
Health, Safety And Environment Advisor
Actalent
Ajax, ON
- $43 to $55 CAD / hour
- Full-time
…institutional (ICI) construction. The advisor works closely with field personnel and leadership to maintain safe working conditions, ensure compliance with regulatory and client…
Added 6 hours ago
NE
Sales Operations Analyst
Nexus Energy
Toronto, ON
- Contract
Education: Bachelor’s degree or college diploma in Business, Marketing, Engineering, Finance, Mathematics, Data Analytics, or a related field
Added 6 hours ago
TS
Direct Support Worker – Warming Centre
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Prince Albert, SK
- Part-time
Internal: Team Lead, Corps Officer, Program Coordinator, clients, other staff
Added 6 hours ago
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Team Lead Warming Center– Direct Support Worker
The Salvation Army in Canada
Prince Albert, SK
- Full-time
Reports to program coordinator any support accommodations or plans developed with guests
Added 7 hours ago
G
GIS Coordinator
GeoCareerGo
Port Elgin, ON
- $76,288 to $86,691 CAD / year
- Full-time
The Town of Saugeen Shores is seeking an analytical and motivated GIS Coordinator to manage GIS-related operations across municipal departments. Reporting to the Asset Management…
Added 7 hours ago
MQ
Logistics Coordinator - Contract 3 months
Marcatus QED
Toronto, ON
- $40,000 CAD / year
- Full-time
The Logistics Coordinator will support daily logistics operations, coordinate shipments, and maintain accurate shipping and customs documentation. Reporting to the Supply Chain Lead and…
Added 8 hours ago
PH
Social Worker - Medicine (NSPH)
Providence Health Care
Vancouver, BC
- Full-time
…Professional Practice Leader and/or Research, Education and Practice Coordinator, the position supports the interdisciplinary program/team, which is under the direction of the Patient Care…
Added 8 hours ago
TC
Program Coordinator 2, Full-Time
Taproot Community Support Services
Parksville, BC
- Full-time
The Program Coordinator 2 (PC2) Plans, implements and oversees the day to day operations of a program in this CARF accredited agency; directly supervises program staff and provides support…
Added 8 hours ago
V
Anlst II, IT
Vale
Canada
- Full-time
This role acts as a central coordinator, bridging the gap between project delivery and operational support, ensuring all parties are aligned for a successful transition.

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Apply by: Nov 12, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

Closing Date: November 12, 2026

Rate of Pay: $26.49 per hour - As per collective agreement

Hours of work: 40 hours per week – Tuesday - Friday: 1:00pm – 9:00pm, Saturday: 9:00am – 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Handle customer inquiries about residential HVAC products and related services, provide tailored product recommendations, and support sales through appointment booking and appropriate upselling. Meet sales and service performance targets, maintain accurate customer records, support outbound campaigns and administrative tasks, and assist and mentor colleagues.

Requirements

Previous sales and/or call centre experience is required; post-secondary education is an asset. Candidates should have strong computer skills, including intermediate proficiency with Microsoft Office, Excel, Outlook, and Salesforce, along with effective communication, complaint resolution, multitasking, and organizational abilities.

Skills

Customer Service
Sales Support
Sales Conversion
Appointment Scheduling
Upselling
Call Handling
Customer Complaint Resolution
Data Entry
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook
Multitasking
Organization
Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Residential HVAC
Duct Cleaning
Protection Plans
Water Treatment
Energy Assessments
Sales Appointment Booking
Sales Conversion Targets
Call Quality
Average Call Handle Time
Service Level
Speed Of Answer
Tech Lead Participation
Customer Care Cases
Customer Database
Geographic Mapping Systems
Charged Up Program
Stimulus Programs
Outbound Calling
Rental Conversion Burner Project
Knowledge Databases
Technician Incentive Contests
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook

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