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Added 29 mins ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 58 mins ago
PT
Lunch Program Supervisor (#Z057-AN)
Pembina Trails School Division
Winnipeg, MB
- Part-time
Working under the supervision of the coordinator and/or principal
Added 58 mins ago
PT
Lunch Program Supervisor (#058-VW)
Pembina Trails School Division
Winnipeg, MB
- Part-time
Working under the supervision of the coordinator and/or principal
Added 1 hour ago
MQ
Logistics Coordinator - Contract 3 months
Marcatus QED
Toronto, ON
- $40,000 CAD / year
- Full-time
The Logistics Coordinator will support daily logistics operations, coordinate shipments, and maintain accurate shipping and customs documentation. Reporting to the Supply Chain Lead and…
Added 1 hour ago
GD
Casual - Office Administration Tutor - Saskatoon
Gabriel Dumont Institute
Saskatoon, SK
- Full-time
To assist the Saskatoon Office Administration program with student support, including working one on one with students and providing support during classroom hours. The tutor will keep…
Added 2 hours ago
R
Coordinator, Pro Sales Support - Hybrid (Hybrid - Boisbriand)
RONA
Boucherville, QC
- Full-time
Our Hybrid Workplace Policy states that associates must have reliable transportation to and from one of our office located in Boisbriand (Québec) in order to commute to the office on a…
Added 2 hours ago
CP
Project Coordinator, Construction
Crown Property Management Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Project Coordinator, Construction is responsible for full construction administrative duties as well as small tenant construction and/or repair requests as assigned by the Director,…
Added 2 hours ago
CT
Program Coordinator
Camp Tamarack Association
AB
- Contract
Approximately 5–15 hours per week outside program delivery, with additional hours during camps and events. Most planning and administrative work takes place during school hours.
Added 3 hours ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Project Coordinator works closely with Program Managers to plan, coordinate, implement, and evaluate a range of provincially mandated projects. The role supports work related to quality…
Added 3 hours ago
TS
HSE Coordinator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Position Overview:The HSE Coordinator is responsible for supporting Health, Safety, and Environmental (HSE) programs across multiple operations, with a focus on promoting a strong safety…
Added 3 hours ago
AT
Recruitment and HR Coordinator
Arrow Transportation Systems Inc.
Kamloops, BC
- Full-time
Provide general HR support, including responding to employee and manager HR inquiries, maintaining employee records, and supporting day-to-day HR administration, and support and coordinate…
Added 3 hours ago
A
Food & Beverage Administrator
AccorHotel
Whistler, BC
- Full-time
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Added 3 hours ago
TU
Educational Coordinator
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Part-time
The Educational Coordinator provides administrative and coordination support for academic training programs within the Department of Medical Genetics. The role supports program operations…
Added 3 hours ago
B
Security Coordinator - 6 month contract
BGIS
Markham, ON
- Full-time
The Security Clearances Coordinator will support the BGIS security program in compliance with Infrastructure Ontario corporate and government policies and directives.
Added 3 hours ago
B
Office Coordinator
BMT
Victoria, BC
- $45,000 to $47,000 CAD / year
- Part-time
The Office Coordinator serves as a key member of the Administration team, ensuring a seamless office experience for employees, visitors, contractors, and business partners while providing…
Added 4 hours ago
FH
Food & Beverage Administrator
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Added 4 hours ago
SH
Resident Services & TRC Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Lions Housing Centres is looking for an organized, compassionate, and resident-focused Resident Services & TRC Coordinator to join our team.
Added 4 hours ago
TS
Team Lead Warming Center– Direct Support Worker
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
Reports to program coordinator any support accommodations or plans developed with guests
Added 4 hours ago
TS
Direct Support Worker – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Part-time
Strictly follow program’s policies and procedures.
Added 4 hours ago
SL
Health & Safety Coordinator
Sultran Ltd
Port Moody, BC
- Full-time
We are currently seeking an HSSE Coordinator to join our team. Reporting to the HSSE Supervisor and collaborating closely with the HSSE team and other departments across the Enterprise, the…
Added 4 hours ago
IR
Administrative Assistant
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the general direction of the Resident Systems Coordinator, the Administrative Assistant is responsible for reception and telephone duties, providing clerical and other administrative…
Added 4 hours ago
IR
Administrative Assistant
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Regional Coordinator, Primary Care, the Administrative Assistant is responsible for providing administrative/clerical/reception support for the day-to-day…
Added 4 hours ago
FV
Manager, Strategic Relationships and Partnerships
Fraser Valley Health Care Foundation
Abbotsford, BC
- Full-time
As Manager, Strategic Relationships and Partnerships, you will lead the Foundation's major gifts, legacy giving, grants and partnerships with businesses, foundations and community…
Added 4 hours ago
FR
Marketing Research Coordinator
FirstService Residential Canada
Mississauga, ON
- Full-time
We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our…
Added 4 hours ago
TH
Customer Service Coordinator- 6 Month Contract
The Home Depot
Vaughan, ON
- Full-time
The Supply Chain Customer Service Coordinator is responsible for driving customer satisfaction. The individual is tasked with investigating and resolving complex purchase order status…

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Apply by: Nov 12, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

Closing Date: November 12, 2026

Rate of Pay: $26.49 per hour - As per collective agreement

Hours of work: 40 hours per week – Tuesday - Friday: 1:00pm – 9:00pm, Saturday: 9:00am – 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Handle customer inquiries about residential HVAC products and related services, provide tailored product recommendations, and support sales through appointment booking and appropriate upselling. Meet sales and service performance targets, maintain accurate customer records, support outbound campaigns and administrative tasks, and assist and mentor colleagues.

Requirements

Previous sales and/or call centre experience is required; post-secondary education is an asset. Candidates should have strong computer skills, including intermediate proficiency with Microsoft Office, Excel, Outlook, and Salesforce, along with effective communication, complaint resolution, multitasking, and organizational abilities.

Skills

Customer Service
Sales Support
Sales Conversion
Appointment Scheduling
Upselling
Call Handling
Customer Complaint Resolution
Data Entry
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook
Multitasking
Organization
Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Residential HVAC
Duct Cleaning
Protection Plans
Water Treatment
Energy Assessments
Sales Appointment Booking
Sales Conversion Targets
Call Quality
Average Call Handle Time
Service Level
Speed Of Answer
Tech Lead Participation
Customer Care Cases
Customer Database
Geographic Mapping Systems
Charged Up Program
Stimulus Programs
Outbound Calling
Rental Conversion Burner Project
Knowledge Databases
Technician Incentive Contests
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook

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