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Added 58 mins ago
UO
Coordinator, Access Initiatives and Community Outreach (Part-Time, TERM)
University of Toronto
Toronto, ON
- Part-time
Under the direction of the Director, Equity, Diversity, and Inclusion, the Coordinator, Access Initiatives & Community Outreach is responsible for the coordination of culturally responsive,…
Added 1 hour ago
DA
Sign language Interpreter, Part-Time
Delta Alpha Pi-Gamma Omicron Chapter
Montreal, QC · Urban agglomeration of Montreal, QC
- Part-time
…University-sponsored activities; Prepare for assignments. Work as team with second interpreter, when required, alternating interpreting duties to reduce mental/physical fatigue and provide…
Added 2 hours ago
EC
Event Sales Coordinator -Fairmont Chateau Whistler
Encore Canada
Whistler, BC
- Full-time
…questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human…
Added 2 hours ago
R&
Associate Director - Recovery
Ruth & Naomi's Mission
Chilliwack, BC
- Full-time
Working closely with Recovery Managers, the Intake Coordinator, and the Director of Programming, you'll be responsible for ensuring our recovery programs remain effective, consistent, and…
Added 2 hours ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Join our team to engage in continuous learning and skill development in a supportive environment.Our Values: Be better; we strive for improvement in everything we do. Be accountable; we…
Added 2 hours ago
TC
Merchandising Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Lethbridge, AB
- Full-time
We’re looking for a HomeSense Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 2 hours ago
SF
Coordinator, Recruitment & Admission
Simon Fraser University
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
The Coordinator, Recruitment & Admissions is responsible for leading admission initiatives and services; management of admissions support services; and managing the unit's scholarship and…
Added 3 hours ago
CS
Sr Manager, Community Relations
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Vancouver, BC
- Full-time
The Community Engagement & Social Impact team is responsible for supporting and celebrating our unique and diverse fanbase. We connect our fans to our players and drive programs that…
Added 3 hours ago
OT
Billing Coordinator
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Waterloo, ON
- Other
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…
Added 3 hours ago
JD
Coordonnateur(trice), Services alimentaires - Coordinator, Food services
Jeux du Canada Games 2027
Quebec, QC
- Full-time
…unforgettable Games experience. Your mission? Join a passionate team dedicated to delivering exceptional moments for…
Added 3 hours ago
G
HSE Coordinator - Services
Graham
Fort McMurray, AB
- Temporary
Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.
Added 3 hours ago
C
Sr. Data Test Coordinator, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC’s FCERT ET QA Team. You’ll be hands on with all aspects of the systems testing process and provide suggestions that will ensure client needs are met with the highest…
Added 3 hours ago
WI
Spa Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Be responsible for training and training materials for the Coordinator and Attendant Team as directed by the Spa Manager.
Added 3 hours ago
FH
Golf Operations Opportunities - Spring/Summer 2027
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Banff, AB
- Temporary
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Added 3 hours ago
UO
School Coordinator, School of Health Studies
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Abbotsford, BC
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The Coordinator provides confidential administrative support, dealing with administrative problems and inquiries as appropriate. The Coordinator serves as a primary point of direct…
Added 3 hours ago
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Added 3 hours ago
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Added 3 hours ago
TU
Bachelor of Sustainability and EESC Graduate Programs Assistant
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Kelowna, BC
- $4,981 to $5,713 CAD / month
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Added 3 hours ago
LN
Paid Media Coordinator
Live Nation Entertainment
Vancouver, BC
- Full-time
As a member of the Paid Marketing team, you will be involved in the marketing of some of the most exciting live events across Canada, featuring up and coming and established artists from…
Added 3 hours ago
D
Marketing Coordinator, Quebec
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…customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep…
Added 3 hours ago
CO
Waste Collection Services Coordinator
City of Barrie
Barrie, ON
- Full-time
Under the general guidance and direction of the Supervisor of Waste Collection Services, the Waste Collection Services Coordinator is responsible for the maintenance and efficient delivery…
Added 3 hours ago
SH
Home Care Attendant
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- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 3 hours ago
UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
University of Calgary
Calgary, AB
- Full-time
…Systems Lead is a key member of a Provincial OnCore Support Team (POST) within the Calgary Centre for Clinical Research in the Cumming School of Medicine. It will require normal work hours…
Added 3 hours ago
AR
Corporate Events Coordinator
ARS Responds Canada
Toronto, ON · North York, ON
- $60,000 to $75,000 CAD / year
- Full-time
Our team restores properties affected by water, fire, storm, and other disaster-related events, ensuring owners receive fast, reliable, and professional service.

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Apply by: Nov 12, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

Closing Date: November 12, 2026

Rate of Pay: $26.49 per hour - As per collective agreement

Hours of work: 40 hours per week – Tuesday - Friday: 1:00pm – 9:00pm, Saturday: 9:00am – 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

Handle customer inquiries about residential HVAC products and related services, provide tailored product recommendations, and support sales through appointment booking and appropriate upselling. Meet sales and service performance targets, maintain accurate customer records, support outbound campaigns and administrative tasks, and assist and mentor colleagues.

Requirements

Previous sales and/or call centre experience is required; post-secondary education is an asset. Candidates should have strong computer skills, including intermediate proficiency with Microsoft Office, Excel, Outlook, and Salesforce, along with effective communication, complaint resolution, multitasking, and organizational abilities.

Skills

Customer Service
Sales Support
Sales Conversion
Appointment Scheduling
Upselling
Call Handling
Customer Complaint Resolution
Data Entry
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook
Multitasking
Organization
Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Residential HVAC
Duct Cleaning
Protection Plans
Water Treatment
Energy Assessments
Sales Appointment Booking
Sales Conversion Targets
Call Quality
Average Call Handle Time
Service Level
Speed Of Answer
Tech Lead Participation
Customer Care Cases
Customer Database
Geographic Mapping Systems
Charged Up Program
Stimulus Programs
Outbound Calling
Rental Conversion Burner Project
Knowledge Databases
Technician Incentive Contests
Salesforce
Microsoft Office
Microsoft Excel
Microsoft Outlook

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