Jobs in Canada

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Added 13 mins ago
C
Senior Specialist CNESST - 12 month contract
CN
Quebec, QC
- Contract
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Added 13 mins ago
S
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- Experience: 0-3 years of relevant work experience required or equivalent experience through education
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N
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UW
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Richmond, BC
- Full-time
This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to…
Added 13 mins ago
R&
Service Availability Reps Unilingual I
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Added 13 mins ago
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Added 13 mins ago
DIRECTOR OF CARE
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Status: Full-Time, Vacancy, 30 hours weekly, 4 days per week
Added 13 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
…flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business…
Added 13 mins ago
P
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- Full-time
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Added 13 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
…flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business…
Added 13 mins ago
GF
Overnight Customer Service Representative (Motivator) - Brampton Gateway
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Who is a Customer Service Representative (Motivator)?
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AA
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Business Development Representative (2027 New Grad)
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IC
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TB
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TB
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CL
Customer Service Representative
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- Full-time
Added 43 mins ago
E
Receptionist - Casual - Montfort
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…answering inquiries in a positive and professional manner, representative of…
Added 43 mins ago
CL
Customer Service Representative
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Added 44 mins ago
Systems Support Representative
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Toronto, ON
Under the general direction of the Associate Director, Systems and Reporting, the Systems Support Representative (SSR) plays an important role in supporting the School of Graduate Studies…

Enercare

Sales Support Coordinator

Toronto, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Working hours: 40 hours per week
Posting language: English
Posted: Nov 11, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Sales Support Coordinator (10-months Temp)

Reporting To: Team Leader, Sales Support

Department: Sales Support

Location: High Meadow

File Number: 3771

Rate of Pay: $26.49 per hour - As per collective agreement

Hours of work: 40 hours per week – Sunday, 9:00am – 5:00pm, and Monday – Friday, 8:00am – 4:30pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

Accountabilities:

Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level

Qualifications:

Post-secondary education an asset
Previous Sales and/or call centre experience required
Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Competent working well under pressure and understanding business processes
Ability to multi task in a fast-paced, pressure filled, team environment
Strong organizational skills
Self-starter
Fluency in additional languages an asset

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Sales Support Coordinator manages incoming customer requests for home services and coordinates sales appointments for field consultants. They are responsible for achieving sales conversion targets, maintaining accurate database records, and providing administrative support to the sales team.

Requirements

Candidates must have previous sales or call center experience and strong computer skills, including proficiency in MS Office and Salesforce. The role requires the ability to multitask in a fast-paced environment and effectively resolve customer complaints.

Skills

Customer service
Sales support
Data entry
Appointment scheduling
Upselling
Communication
Organization
Problem solving
Multi-tasking
Microsoft Office
Excel
Outlook
Salesforce
Time management
Attention to detail
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Customer Service
HVAC
Energy Management
Salesforce
Data Entry
Appointment Booking
Upselling
Call Centre
Administrative Support
MS Office
Excel
Outlook
Residential Services
Customer Database
Lead Generation
Performance Indicators
Communication Scripts
Geographic Mapping
Teamwork
Time Management
Problem Resolution
Energy Assessments
Duct Cleaning
Water Treatment
Protection Plans
Unifor Local 975
Sales Effectiveness
Outbound Calling
Customer Care

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Work requirements

Jobs in Canada