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Added 4 mins ago
Warehouse Manager, Fleet and Facilities
Enercare
AB
…sure you have opportunities to grow, learn, and become the Expert you want to…
Added 4 mins ago
Quality Assurance & Technical Support Specialist
Enercare
AB
…sure you have opportunities to grow, learn, and become the Expert you want to…
Added 19 mins ago
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…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
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Added 1 hour ago
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Added 5 hours ago
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Supervisor, Microbiology
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Added 8 hours ago
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Enercare

Service Clerk

Markham, ON, Canada

Rate of Pay: $26.49 per hour - As per collective agreement

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Job details

Pay: Rate of Pay: $26.49 per hour - As per collective agreement
Working hours: 24 hours per week
Posting language: English
Posted: Oct 13, 2026

Original job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Service Clerk – Part Time

Reporting To: Operations Manager
Department: Operations

Location: Birchmount - Markham

Rate of Pay: $26.49 per hour - As per collective agreement

File number: 3707

Hours of Work: 24 hours per week – Monday to Friday AND Saturday to Sunday 7:00a.m. – 3:00p.m. OR 2:30p.m. – 10:30p.m. 3 shifts per week, weekdays/evenings/weekends.

The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.

Responsibilities:

Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
Proactively manage chargeable calls including validating chargeable calls identified
Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
Required to set the schedule (Subcontractors and CA techs)
Act as a courteous and friendly central point of contact for both internal and external customers.
Responsible for updating of records in applicable systems
Prepare BRIO reports as required
Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
Provide customer quotes on installations
Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
Assist with escalations and priority call in a timely manner
Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
Proactively manage the board to maintain call availability for all call types
Advise Customers of changes to appointment times
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Ability to provide reporting and data analysis as requested by management
Achieve defined productivity and performance measures on a consistent basis
Undertake special projects and assignments as assigned
Other duties as assigned by management

Qualifications:

Customer focused with excellent interpersonal skills
Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
Proven decision-making skills
Strong organizational skills
Capable of doing financial analysis to rectify variances
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fast-paced, pressure filled team environment
Grade 12 education
Post-secondary education is an asset

Note: This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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More about this job

Responsibilities

The Service Clerk is responsible for optimizing field staff schedules and resources to meet customer demand while ensuring efficient service delivery. They also handle service transaction reconciliation, customer escalations, and provide administrative support for daily operations.

Requirements

Candidates must possess a Grade 12 education and strong interpersonal skills, with post-secondary education considered an asset. Proficiency in MS Office and specialized scheduling software is required, along with the ability to work in a fast-paced, pressure-filled environment.

Skills

Customer service
Scheduling
Data analysis
Financial reconciliation
Conflict resolution
ClickSchedule
GERS
Clarify
MS Office
Communication
Problem solving
Time management
Dispatching
Reporting
Administrative support

Visa sponsorship

Not detected in the job text

Keywords

Service Clerk
Operations
Field staff optimization
Scheduling
Customer satisfaction
Reconciliation
ClickSchedule
GERS
Clarify
MS Office
Data analysis
Reporting
Dispatching
Customer service
Billing
Escalation management
Inventory management
Subcontractor coordination
Administrative support
UNIFOR Local 975

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