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Added 14 mins ago
MD
Health Facility Evaluator - Nursing Evaluator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…in employees by providing benefits, support resources, and training and development…
Added 29 mins ago
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Culinary Operations Supervisor
Dexterra
Surrey, BC
- Up to $70,000 CAD / year
- Full-time
…direct authority, assisting in developing culinary standards, training programs, menu innovation, recruitment strategies, and operational best practices working with the National Culinary…
Added 1 hour ago
FB
Central - Production Plant Coordinator
Farm Boy Inc.
Ottawa, ON
- From $50,000 CAD / year
- Full-time
…Warehouse teams through administrative coordination, employee training, food safety, and health and safety initiatives. As a key point of contact for employees and leadership, you’ll help…
Added 1 hour ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
…Management, payments, cheque processing, UAT, configuration and training…
Added 1 hour ago
FB
Central - Production Plant Coordinator
Farm Boy Inc.
Ottawa, ON
- $50,000 CAD / year
- Full-time
…Warehouse teams through administrative coordination, employee training, food safety, and health and safety initiatives. As a key point of contact for employees and leadership, you’ll help…
Added 2 hours ago
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Produce Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the…
Added 3 hours ago
FH
Licensed Practical Nurse, Access, Care and Transitions (ACT) - Queen's Park Care Centre
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…information systems to reflect the match and defers to the ACT Coordinator as…
Added 3 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 3 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 3 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 3 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 3 hours ago
OL
Math Education Coordinator
Oxford Learning Stoney Creek
Oakville, ON
- Part-time
As the Education Coordinator at Oxford Learning Uptown Core, you are required to have a strong understanding of math and be able to teach math concepts up to the Grade 10 level.
Added 3 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 4 hours ago
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Clinical Research Coordinator - Regulatory
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 4 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 4 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 4 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 4 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
Added 5 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible…
Added 5 hours ago
FH
Registered Nurse, Pediatric Emergency/Observation Unit
Fraser Health
Surrey, BC
- Part-time
…delivery, and collaborates and communicates with the Patient Care Coordinator on issues that affect the care/discharge…
Added 6 hours ago
AG
Safety Advisor
Artemis Gold - Blackwater Project
BC
- Other
…health and safety programs. The Safety Advisor serves as a coordinator for safety data systems and ensures accurate, timely data entry and…
Added 7 hours ago
AI
Quality Inspection Coordinator
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
Supporting the training of Inspection Team members and external teams on quality, procedures, and safety.
Added 7 hours ago
TC
Retail store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…

Enercare

Supervisor - Call center

Montreal, QC, Canada

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Job details

Experience: Minimum of 2 years of relevant team management experience.
Posting language: English
Posted: Oct 16, 2026

Original job description

Role

As a Supervisor in a rapidly growing new products department, we will rely on your leadership skills and determination to coordinate and prioritize the activities of advisors within the heat pump department. Your attention to detail and organizational skills will be essential in assigning daily tasks and ensuring an outstanding customer experience.

Your objective? Support and coach advisors to deliver a customer experience that reflects HydroSolution’s standards, while achieving targets and fostering a positive and engaging work environment. You will serve as the team’s subject matter expert on heat pumps and will share your knowledge with both team members and outsourcing partners on a daily basis.

Responsibilities

Motivate and lead advisors on your team and the partner team by coordinating, in real time, all expert advisor activities through various tools such as QuickFlow, Excel, and email.
Develop coaching and professional development strategies for expert advisors to achieve expected results.
Ensure the quality of advisors’ work and customer service (call monitoring, evaluations, etc.) by communicating and measuring performance objectives.
Maintain rigorous follow-ups with the Sales Coordinator by ensuring records are accurate and up to date, particularly when operational issues arise.
Act as the go-to resource for product-related questions and product usage inquiries, sharing expertise with team members and outsourcing partners.
Perform any other duties related to employee development, operational support, and the achievement of established objectives.
Navigate systems efficiently to update customer files and perform other administrative tasks.

Ideal Qualifications

Minimum of 2 years of relevant team management experience.
Strong commitment to exceptional customer service and an ability to quickly build positive relationships with customers, colleagues, and partners.
Excellent prioritization skills and the ability to adapt to change.
Results-driven mindset, strong analytical skills, and the ability to prioritize effectively.
Comfortable using computer systems, including Outlook, Excel, and Adobe.
Strong communication skills, both verbal and written, and a collaborative approach.
Interest in identifying and recommending improvements to existing work methods and processes.
Availability based on operational needs (full-time day shifts between 8:00 a.m. and 6:00 p.m.; flexible schedule and weekly hours).
Bilingualism; the individual in this role will communicate with English-speaking customers.

Here, we take care of our heroes by offering

Competitive compensation based on skills, plus a performance bonus.
Comprehensive group insurance program (extended health, prescription drugs, dental, life insurance, etc.) and a group RRSP with employer contributions of up to 2.5%.
A wellness program, including free telemedicine services.
Comprehensive training on all products offered.
Hybrid remote work.
Five days off during the holiday season.
Free covered parking.
Supplemental benefits program to complement parental insurance benefits.
Employee referral program.
Team-building activities.
And much more!

Job Description

At HydroSolution, every employee’s work is a source of inspiration and pride. Together, our efforts provide peace of mind to Quebecers and contribute to their well-being. It’s true that we don’t save lives... but we do rescue bad days! That’s why we consider our employees everyday heroes for the thousands of Quebecers who rely on us for a turnkey water heater solution. Together, we are leaders in the sale and rental of water heaters.

Do you think you have what it takes to join a large family of everyday heroes? Read this job posting carefully. It could change your life, too!

Superpowers We're Looking For

Adapt easily to different situations and unexpected challenges.
Be open to change.
Work effectively as part of a team (without going it alone).
Treat every customer fairly and equitably.
Demonstrate diligence and attention to detail.

Apply About employer

More about this job

Responsibilities

The supervisor will lead and motivate a team of advisors to ensure high-quality customer service and performance targets are met. They will also act as a subject matter expert on heat pumps, providing coaching and operational support to both internal staff and outsourcing partners.

Requirements

Candidates must have at least 2 years of relevant team management experience and strong communication skills. Proficiency in computer systems like Excel and Outlook is required, along with the ability to adapt to change and work collaboratively.

Skills

Team management
Customer service
Coaching
Leadership
Performance monitoring
Analytical skills
Communication
Prioritization
Problem solving
Microsoft Excel
Outlook
Adobe
QuickFlow
Bilingualism
Process improvement

Benefits

Competitive compensation
Performance bonus
Group insurance program
Group RRSP
Wellness program
Telemedicine services
Hybrid remote work
Holiday season time off
Free covered parking
Supplemental parental benefits
Employee referral program
Team-building activities

Visa sponsorship

Not detected in the job text

Keywords

Supervisor
Call center
Heat pump
Team management
Customer experience
Coaching
Performance objectives
QuickFlow
Excel
Outlook
Adobe
Sales coordination
Operational support
Bilingualism
Hybrid work
Group insurance
RRSP
Telemedicine
Process improvement
Leadership

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