Supervisor - Call center

*Please note that the internal title for this position is Team Lead.*

Role

As a Supervisor within a fast-growing sales department focused on expanding products, you will leverage your motivational skills and determination to coordinate and prioritize the activities of Acquisition Advisors.

Your objective? To develop a high-performing sales team that consistently exceeds targets while delivering an exceptional customer experience. Through your coaching, energy, and collaborative leadership style, you will help each advisor reach their full potential and actively contribute to sales growth at HydroSolution.

Responsibilities

• Lead and support a team of Acquisition Advisors while coordinating activities with the partner team using various tools such as Excel and shared email inboxes;
• Coach and develop team members through regular feedback and support to strengthen their sales skills and drive performance;
• Monitor team performance and ensure quality of work and customer service through call monitoring, evaluations, and individual and team performance tracking;
• Maintain rigorous follow-up with the Sales Coordinator, ensuring files are accurate and up to date, particularly when addressing operational issues;
• Act as the go-to resource for product-related questions and product usage, sharing knowledge with team members and outsourcing partners;
• Perform other duties related to employee development, operational support, and achieving departmental objectives;
• Navigate systems efficiently to update customer records and complete administrative tasks.

Ideal Qualifications

• Minimum of 2 years of relevant team leadership experience, preferably in a sales environment;
• Strong commitment to delivering outstanding customer service and building positive relationships with customers, colleagues, and partners;
• Demonstrated ability to manage priorities effectively and adapt to change;
• Results-oriented with strong analytical and prioritization skills;
• Comfortable using computer systems and software, including Outlook, Excel, and Adobe;
• Excellent verbal and written communication skills, with a collaborative mindset;
• Proactive in identifying opportunities and recommending improvements to existing processes;
• Available based on operational needs (full-time daytime schedule between 8:00 a.m. and 6:00 p.m.; flexible hours and schedule);
• Bilingualism required, as the individual in this role will interact with English-speaking customers.

Here, We Take Care of Our Heroes by Offering

• Competitive compensation based on experience and skills, plus a performance bonus;
• Comprehensive group insurance plan (health, prescription drugs, dental, life insurance, and more) and a Group RRSP with employer contributions up to 2.5%;
• A wellness program, including free telemedicine services;
• Comprehensive training on all products offered;
• Hybrid remote work;
• 5 paid days off during the holiday season;
• Free covered parking;
• Supplemental parental leave benefits;
• Employee referral program;
• Team-building activities;
• And much more!

Job Description

At HydroSolution, everyone’s work is a source of inspiration and pride. Together, our efforts provide peace of mind to Quebec homeowners and contribute to their well-being. It’s true that we don’t save lives... but we do rescue bad days!

That’s why we consider our employees everyday heroes, supporting thousands of Quebecers who rely on us for turnkey water heater solutions. Together, we are leaders in the sale and rental of water heaters.

Do you think you have what it takes to join a family of everyday heroes? Read on. This opportunity could change your life, too!

Superpowers We're Looking For

1. Ability to adapt easily to different situations and unexpected challenges;
2. Openness to change and continuous improvement;
3. Strong teamwork skills and a collaborative approach;
4. Commitment to treating every customer fairly and respectfully;
5. A diligent, dependable, and accountable work ethic.