Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Warehouse Manager, Fleet and Facilities
Status: Full-time, Permanent
Department: Enercare West Operations
Location: Edmonton, AB
Position Summary
The Warehouse Manager, Fleet and Facilities leads warehouse operations, fleet management, facility maintenance, inventory control, warranty administration, and field inventory effectiveness for Enercare West.
This role ensures operational excellence, inventory accuracy, cost control, service readiness, safety compliance, and continuous improvement while supporting field technicians, installation teams, and customers.
The position plays a critical role in optimizing and maintaining warehouse standards, managing fleet utilization, driving warranty recovery, and ensuring facilities support efficient business operations. This role aligns closely with Supply Chain, Operations, Service, Installation, Procurement, and Finance teams.
Responsibilities:
1. Warehouse Operations & Inventory Management
- Lead daily warehouse operations, including receiving, put-away, inventory storage, replenishment, transfers, and shipping.
- Ensure high inventory accuracy through cycle counts, audits, system controls, and process compliance.
- Maintain warehouse 5S standards and support continuous improvement initiatives.
- Monitor inventory turns, aged inventory, obsolete inventory, and stock availability.
- Optimize warehouse layouts, slotting strategies, and storage utilization.
- Ensure serialized equipment and inventory transactions are accurately recorded and controlled.
- Manage warehouse staffing, scheduling, productivity, and performance metrics.
- Ensure compliance with all safety, environmental, and regulatory requirements.
2. Fleet Management
- Manage company fleet assets including service vehicles, warehouse vehicles, and equipment.
- Monitor fleet utilization, operating costs, maintenance compliance, and asset lifecycle management.
- Coordinate vehicle acquisition, disposal, replacement planning, and fleet optimization initiatives.
- Ensure fleet safety standards, inspections, licensing, and regulatory requirements are maintained.
- Track performance metrics including utilization, maintenance costs, fuel efficiency, and vehicle condition.
- Support implementation of fleet technologies, telematics, and reporting tools.
3. Facilities Management
- Manage warehouse and operational facilities to ensure safe, compliant, and efficient working environments.
- Oversee building maintenance, contractor management, repairs, security, utilities, and facility improvement projects.
- Coordinate space planning, facility expansions, renovations, and operational readiness activities.
- Ensure compliance with occupational health, safety, environmental, and building regulations.
- Manage facilities budgets and capital expenditure projects.
- Support business continuity and emergency preparedness planning.
4. Parts-on-Truck (POT) Management
- Develop and execute strategies to improve technician truck inventory availability and first-time fix rates.
- Establish optimal truck stocking profiles by service category and market demand.
- Monitor POT performance indicators and implement corrective actions to address inventory gaps.
- Lead truck inventory audits, replenishment processes, and inventory governance.
- Standardize field inventory processes and maintain truck 5S compliance standards.
- Collaborate with Service Operations to improve technician productivity and customer experience.
5. Warranty Management
- Oversee warranty claim administration, returns, credits recovery, and vendor compliance.
- Ensure warranty processes are followed for returned parts, equipment, compressors, coils, and other components.
- Maximize warranty recovery opportunities and minimize warranty-related revenue leakage.
- Drive root-cause analysis of recurring warranty failures and recommend corrective actions.
- Maintain accurate documentation, vendor communications, and audit trails.
- Work with Procurement and Operations teams to improve warranty recovery performance and supplier accountability.
6. Leadership & Continuous Improvement
- Lead and develop warehouse, fleet, inventory, and support staff.
- Establish performance objectives and accountability measures.
- Identify opportunities to reduce costs, improve service levels, and increase operational efficiency.
- Develop and maintain standard operating procedures (SOPs) and operational controls.
- Support supply chain transformation, technology implementation, and process improvement initiatives.
- Develop operational dashboards and KPI reporting to drive performance management.
Key Performance Indicators (KPIs)
- Inventory Accuracy (%)
- Parts-on-Truck Availability (%)
- First-Time Fix Rate
- Fleet Utilization (%)
- Fleet Maintenance Compliance (%)
- Warranty Recovery ($)
- Warehouse 5S Audit Scores
- Health & Safety Compliance
- Inventory Turns
- Aged Inventory Reduction
- Order Fill Rate (%)
- Budget Adherence
- Facility Downtime Metrics
Qualifications & Experience:
Education
- Post-secondary degree or diploma in Supply Chain Management, Operations Management, Logistics, Engineering, Business Administration, or a related field.
- SCMP, CPIM, CSCP, PMAC, or related professional designation is considered an asset.
Experience
- 7+ years of progressive experience in warehouse operations, logistics, fleet management, facilities management, inventory management, or supply chain operations.
- 3+ years of leadership experience managing teams and operational budgets.
- Experience with warranty administration and inventory governance.
- Experience in HVAC, home services, distribution, logistics, construction support, or service operations environments is considered an asset.
Technical Skills
- ERP and inventory management systems experience.
- Strong proficiency in Microsoft Excel, Power BI, and reporting tools.
- Knowledge of warehouse management systems (WMS).
- Understanding of fleet management and maintenance programs.
- Experience implementing Lean, 5S, and continuous improvement methodologies.
Core Competencies
- Leadership & Team Development
- Operational Excellence
- Supply Chain & Inventory Management
- Strategic Planning
- Financial Acumen
- Change Management
- Process Improvement
- Problem Solving & Decision Making
- Customer Focus
- Safety & Compliance
- Stakeholder Management
- Data Analysis & Performance Reporting
Reporting Relationship
Reports to: Supply Chain Operations
Direct Reports (Typical)
- Warehouse Lead(s) / Clerks
- Inventory Coordinator(s)
- Warranty Coordinator(s)
- Fleet Coordinator / Fleet Analyst
This role is accountable for ensuring Edmonton operations consistently deliver safe, efficient, cost-effective inventory, fleet, facility, warranty, and warehouse management support to the business.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
