E-Commerce fulfillment & Customer Care Specialist

Company Description ENERGY POWERSPORTS is the Greater Toronto Area’s newest full-line BRP dealership, located in Oakville, Ontario. The dealership offers a complete range of BRP products, including Sea-Doo, Can-Am, Can-Am Ryker, Can-Am Spyder, Ski-Doo, and related powersports equipment. ENERGY POWERSPORTS focuses on delivering high-quality products and services to enthusiasts who value performance, reliability, and outdoor adventure. Team members join a fast-paced retail environment with opportunities to learn about the latest powersports technology and customer trends.

Role Description This full-time, on-site E-Commerce Fulfillment & Customer Care Specialist role is based at our Oakville, ON location. The specialist will process online orders, participate in fulfilment when in high volume, coordinate shipping, and ensure accurate, timely fulfillment. Responsibilities include responding to customer inquiries via phone, email, and online platforms, providing product information, resolving issues, and supporting returns or exchanges. The role also involves updating order status, maintaining inventory accuracy for e-commerce channels, and collaborating with sales and service teams to deliver a seamless customer experience. The specialist will help optimize e-commerce workflows, support promotional campaigns, and maintain high standards of customer satisfaction.

Qualifications

• Strong commerce and e-commerce operations skills, including order processing and familiarity with online retail platforms.
• Solid analytical skills to review order data, track inventory, and identify process improvements.
• Effective communication skills for clear, professional interactions with customers and internal teams.
• Proven customer service skills, with the ability to manage inquiries, complaints, and after-sales support respectfully and efficiently.
• Basic sales skills to suggest appropriate products, accessories, and services that meet customer needs.
• Experience in retail, e-commerce, or powersports industries is an asset.
• Comfort working in a fast-paced, on-site environment, including occasional weekend or extended hours as needed.
• Attention to detail, reliability, and proficiency with common office and e-commerce software tools.