Director, IT & BI

Director, IT & Business Intelligence

Role Summary

The Director, IT & Business Intelligence is responsible for stabilizing, structuring, and scaling ENERGY’s IT, integration, and data ecosystem during a critical phase of transformation.

This role will take ownership of a partially fragmented environment and bring clarity, reliability, and scalability across systems, integrations, and data. The Director will ensure strong day-to-day IT operations while building the foundation for a high-performing, data-driven organization.

This is a hands-on leadership role in a fast-paced, mid-sized environment, requiring a player-coach who can operate both strategically and tactically, with a strong bias for action and problem-solving.

What Success Looks Like (First 90 Days)

• Establish a clear and documented view of current-state architecture (systems, integrations, data flows, dependencies)
• Stabilize critical infrastructure and recurring system issues
• Assess and prioritize integration and EDI reliability gaps
• Bring structure to data governance, ownership, and definitions
• Deliver initial high-impact dashboards for Operations, Sales, and Finance
• Define a practical roadmap for integration, automation, and BI scalability

Key Responsibilities

IT Operations & Infrastructure Stability

• Own and oversee day-to-day IT operations (helpdesk, infrastructure, systems administration)
• Ensure system reliability, performance, and security across all platforms
• Establish and manage SLAs, prioritization frameworks, and escalation protocols
• Identify and eliminate recurring issues through root cause analysis and proactive monitoring
• Manage external vendors and technology partners with clear accountability

Integration, EDI & System Architecture Ownership

• Own and define ENERGY’s system architecture and integration strategy
• Lead the stabilization, optimization, and scalability of system integrations (TMS, CRM, ERP, WMS, etc.)
• Oversee EDI processes with customers and partners, ensuring accuracy, reliability, and efficiency
• Document and structure data flows, system dependencies, and integration logic
• Establish system-of-record principles and data ownership clarity
• Identify and resolve integration gaps, inefficiencies, and operational risks

Business Intelligence & Data Enablement

• Build and deliver executive-level dashboards (CEO, Sales, Operations, Finance)
• Enable real-time visibility into key business metrics (revenue, GP, service, productivity)
• Translate business needs into scalable data solutions that drive decision-making
• Improve data quality, accessibility, and consistency across systems
• Establish data governance standards (definitions, ownership, usage)
• Support commercial strategy through data insights (pricing, segmentation, performance)

Automation & Process Optimization

• Identify and implement automation opportunities across operational workflows
• Reduce manual intervention through integration and process redesign
• Partner with Operations and Sales to improve efficiency, scalability, and execution quality
• Contribute to achieving automation targets across the order lifecycle

Team Leadership & Cross-Functional Alignment

• Lead and develop a multidisciplinary IT team (Helpdesk, Sys Admin, Integration/EDI, BI)
• Operate as a player-coach, directly involved in problem-solving and execution
• Clarify roles, responsibilities, and priorities across subteams
• Drive accountability, performance management, and continuous improvement
• Foster strong collaboration between IT, Operations, Sales, and Finance

Governance, Documentation & Continuity

• Establish and enforce documentation standards across systems, integrations, and data
• Ensure continuity, knowledge transfer, and reduced dependency on individuals
• Bring structure and discipline to a historically fragmented environment

Profile & Qualifications

• Proven experience in IT leadership within a fast-paced, mid-sized, or high-growth environment
• Strong expertise in systems integration (APIs, EDI, data flows) and business intelligence
• Demonstrated ability to stabilize and structure complex or underdeveloped environments
• Hands-on, player-coach mindset with a strong bias for action
• Solid understanding of IT infrastructure, systems administration, and support functions
• Experience working with TMS, CRM, ERP, or similar operational systems (logistics experience is an asset)
• Strong analytical mindset with the ability to translate data into business outcomes
• Proven ability to operate in ambiguous, evolving environments
• Excellent communication skills and ability to work cross-functionally

Success Factors

• Brings clarity, structure, and ownership to a fragmented environment
• Builds a scalable and well-documented integration and data ecosystem
• Delivers stable, reliable IT operations with minimal disruption
• Enables better, faster decision-making through high-quality data
• Drives automation and efficiency across the organization
• Acts as a true business partner, not just a technical leader

Why This Role Matters

This role is critical to ENERGY’s ability to execute its turnaround and scale effectively.

By stabilizing IT operations and building a strong integration and data foundation, the Director will directly impact:

• Operational efficiency
• Commercial performance
• Decision-making quality
• Client experience

This is a high-impact role with visible influence across the organization