Sales Coordinator - Starlink

POSITION SUMMARY

The Starlink Sales Coordinator provides day-to-day administrative and coordination support to the sales function, with a primary focus on preparing standard customer quotes, managing incoming tickets and requests, maintaining accurate sales information, and supporting a smooth handoff from sales to operations. This role works closely with the Senior RFQ Specialist, sales team, and operations team to ensure quotes, records, documentation, and follow-up activities are completed accurately and on time.

CORE DUTIES & RESPONSIBILITIES

• Prepare standard customer quotes using current pricing, product, service, and customer information.
• Maintain accurate pricing, product, service, and quote information in approved systems and reference materials.
• Coordinate required quote reviews and approvals before quotes are issued to customers.
• Track outstanding quotes, document follow-up activity, and communicate status updates to the appropriate sales team members.
• Monitor and work through assigned tickets, quote requests, and sales support requests, escalating complex or time-sensitive matters as appropriate.
• Maintain complete and accurate CRM records, including customer information, quote activity, follow-up notes, status changes, and supporting documentation.
• Support order documentation and verify that required information is complete before work is transitioned to operations.
• Coordinate timely sales-to-operations handoffs by communicating scope, pricing, customer requirements, documentation, and outstanding items.
• Provide day-to-day administrative support to inside and outside sales teams, including information gathering, document preparation, customer correspondence, and internal coordination.
• Assist with RFQ creation and supporting documentation when appropriate. This role supports, but does not own, complex RFQ or RFP submissions.
• Identify missing information, inconsistencies, or process delays and work with the appropriate team members to resolve them.
• Prepare routine sales activity, quote, ticket, and follow-up reports as requested.
• Provide backup support across the Sales Coordination function, as needed, to ensure continuity of operations.
• Additional responsibilities as identified and assigned.

PERFORMANCE MEASURES

• Quote turnaround time and completion within established service expectations.
• Accuracy and completeness of quotes, pricing, customer information, and supporting documentation.
• Quote volume and timely processing of assigned tickets and requests.
• Completion and documentation of required quote follow-up activities.
• Accuracy and timeliness of CRM updates and record maintenance.
• Quality, completeness, and timeliness of sales-to-operations handoffs.

Travel: The individual in this role should be able and willing to travel as required by EnerStar Solutions.

POSITION REQUIREMENTS

Education:

• High school diploma or equivalent required. Postsecondary education or coursework in business, administration, sales, or a related field is preferred but not required.

Experience:

• Previous experience in sales support, customer service, administration, quoting, order coordination, or a similar role is preferred.
• Experience working with CRM, ticketing, job tracking, or related business systems is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• High attention to detail and commitment to accurate data, pricing, and documentation.
• Clear and professional written and verbal communication skills.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to learn and effectively use CRM, ticketing, job tracking, and related systems.
• Ability to follow established processes while recognizing when clarification or escalation is needed.
• Ability to collaborate with sales, operations, and other internal teams in a fast-paced environment.
• Strong follow-through, problem-solving, and time-management skills.
• Ability to work independently while maintaining effective communication with the team.
• Ability to adapt to changing priorities, customer needs, and business requirements.

Benefits:

• Workplace retirement plan with RRSP matching
• Health insurance
• Dental / Vision insurance
• AD&D insurance
• Life insurance
• Employee assistance program
• Referral program
• Paid time off, including holidays