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EnerSys Delaware Inc.

Field Service Representative

London, ON, N6M 1A2, Canada
NB, Canada
Anytown, NB, K1A 0A1, Canada

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Sep 24, 2026

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Original job description

To best serve customers and accommodate regular travel requirements, candidates must be located in or around Hamilton, Ontario.

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Quarterly Incentive Pay
Paid Holidays
Medical, vision and dental
Life Insurance, long term disability
Tuition reimbursement plan
Defined Pension Plan

Compensation Range: 54700-68200

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

This is a current vacant position.

Job Purpose

he Field Service Technician plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)
Interacts with all levels of people, both inside and outside the company
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data
Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
Diagnoses and repairs battery charging equipment
Building batteries- when required in shop
Removes and disassembles cells and inspects parts to detect defects
Fills cells with acid solution and determines specific gravity of solution when required in shop.
Waters, washes, cleans, and neutralizes customers’ batteries at customers’ location
Operates material handling equipment per OSHA requirements
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications
Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
Provides on-site technical assistance to help troubleshoot and repair equipment
Maintains records of performance reports
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation
Maintains a safe, orderly and clean working environment- Clean warehouse in service area at the end of the day- when required in shop
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.

Qualifications

To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One to two years’ industry related experience; or equivalent combination of technical education and industry experience.
Language Skills: Ability to read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months. Must complete forklift training.
Driving Ability: Ability to operate various company vehicles types in a safe and competent manner. Must have a valid driver’s license and a safe driving record. Must be at least 25 years of age to drive a company vehicle.
Other Skills and Abilities: Team player. Excellent organizational skills. Highly professional.
TRAVEL REQUIRED: Overnight travel will be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by the supervisor.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold and extreme heat. The noise level in the environment is usually moderate and occasionally may be loud.

General Job Requirements

Must be able and willing to do overnight travel
Must be able and willing to operate a forklift.
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
Must be able to stand for long periods of time
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to be on-call.
Must be able and willing to wear a respirator.
Must be able and willing to work overtime.
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
Risk of electrical shock.
This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all.
We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws".

We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

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More about this job

Responsibilities

The Field Service Representative travels to customer sites to install, diagnose, and repair DC power equipment and batteries. They also conduct preventative maintenance, provide technical training, and maintain detailed performance records.

Requirements

Candidates must have one to two years of industry-related experience and the ability to perform physical tasks such as lifting up to 50 pounds. A valid driver's license, the ability to work varying schedules, and a willingness to travel are required.

Skills

Equipment installation
Preventative maintenance
Troubleshooting
Battery repair
DC power distribution
Technical diagnostics
Forklift operation
Safety compliance
Data analysis
Customer service
Technical training
Material handling
Reporting
Electrical safety
Communication

Benefits

Quarterly incentive pay
Paid holidays
Medical insurance
Vision insurance
Dental insurance
Life insurance
Long term disability
Tuition reimbursement plan
Defined pension plan

Visa sponsorship

Not detected in the job text

Keywords

Field Service
DC Power
Batteries
Chargers
Preventative Maintenance
OSHA
DOT Hazmat
ISO9000
Forklift
Electrical Safety
Technical Support
Material Handling
Lead Acid
Industrial Applications
Troubleshooting
Equipment Installation
Safety Protocols
Data Logging
Warehouse Operations
Respirator

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