IT & data jobs in Canada

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Added 1 month ago
R
Lead Business System Analyst
RBC
Toronto, ON
- Full-time
…maintaining compliance and quality. Proficiency in banking systems, data flows, and associated risks is a strong asset. Your core responsibilities revolve around three key pillars: business…
Added 1 month ago
RE
Data Scientist
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Hybrid: 3 days in office in Mississauga, Ontario
Added 1 month ago
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Senior Data Scientist
dentsu
Toronto, ON
- Full-time
The Senior Data Scientist, will be part of a cross-functional team, specifically focused on developing mixed marketing models for our clients. The ideal candidate is both well versed in the…
Added 1 month ago
GO
Senior Research and Data Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
…that Act are phased in, the Bureau will receive compensation data from employers across the province, support those employers in reporting accurately, and publish what the data shows about…
Added 1 month ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
Added 1 month ago
TC
Oracle Database Administrator
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Collaborate with application development teams on data modeling, schema design, and deployment of complex PL/SQL packages, procedures, triggers, and views.
Added 1 month ago
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Sr. Engineer System administrator
OnX
Toronto, ON
- Full-time
Added 1 month ago
KG
Business System Analyst with VAM & LMS
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 1 month ago
IG
Data Engineer
Insight Global
Toronto, ON
- $46 to $50 CAD / hour
- Contract
Location: Toronto, ON - 2-3 Days Per Week
Added 1 month ago
Data Analyst
Sapsol Technologies Inc
Longueuil, QC
Work with structured operational data using Python and Excel to clean, analyze, and compute insights
Added 1 month ago
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Technical Support Analyst
ICES
Toronto, ON
- Contract
ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and…
Added 1 month ago
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Senior System Administrator
ICES
Toronto, ON
- Contract
ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and…
Added 1 month ago
OS
Business and Market Data Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Business and Market Data Analyst position will involve playing a key role in profiling the activities of the Investment Management Division by reporting on the success and impact of…
Added 1 month ago
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Business Systems Analyst, Business Intelligence, Information Services – Temporary Full-Time (1.0) (until March 2028)
CHEO
Ottawa, ON
- Full-time
…development. This role will contribute to advancing CHEO’s data and analytics objectives by developing actionable Epic reports that support real-time decision-making, enhance data literacy,…
Added 1 month ago
AI
Computer network technician
Axsera Inc.
Lachine, QC
- From $73,000 CAD / year
- Full-time
- On-site
Collect data to identify areas for improvement within an organization’s IT infrastructure
Added 1 month ago
IC
Senior System Administrator
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and…
Added 1 month ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and…
Added 1 month ago
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Technical Project Manager
Valorx
Remote, Canada
- Full-time
- Remote
Valorx enables revenue teams to work with Salesforce data in the way they actually want to - in a spreadsheet-like environment.
Added 1 month ago
RC
Cyber Security Analyst
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
…confidentiality, integrity, and availability of information systems and data assets. The Cyber Security Analyst serves as a vigilant and proactive defender, playing a pivotal part in…
Added 1 month ago
IF
Application support analyst
Industrial Fluid Consultants Inc.
Winnipeg, MB
- $65,520 to $70,000 CAD / year
- Full-time
- On-site
Added 1 month ago
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User support technician
Tech-Eyes
Wetaskiwin, AB
- From $33.19 CAD / hour
- Full-time
- On-site
Added 1 month ago
TC
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Added 1 month ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 1 month ago
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Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 1 month ago
AG
Junior Data Engineer
Adelphi Group
Toronto, ON
- Full-time
The Data Engineering team is responsible for building and maintaining robust data infrastructure and dashboarding solutions for OMD's highest profile clients. We work closely with analytics…

EnerSys Delaware Inc.

Technical Support Representative II

Burnaby, BC, V5J 5M4, Canada

Apply on jobs.enersys.com About employer

Applications open in a new tab.

Job details

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Oct 8, 2026

Original job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.53-32.00 per hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently owns routine and moderately complex support cases from intake through resolution and closure, maintains complete CRM records, provides escalation assistance for Level I cases, coordinates cross-functional issue resolution, and supports Field Service, service centers, and repair depots when onsite or depot assistance is required. The position provides thorough, timely, and professional responses to customers, field personnel, Sales, and internal support teams.

Essential Duties and Responsibilities

Provide experienced technical support for assigned products in a help-desk and contact-center environment.
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely, professional manner.
Track and document technical incidents in Salesforce Alliance.
Own assigned cases from initial intake through resolution and closure, including follow-up, status communication, escalation, and confirmation that agreed actions are complete.
Review routine and moderately complex technical questions, conduct structured troubleshooting, and develop timely, technically competent answers for customers and staff.
Maintain clear and complete case notes, including troubleshooting performed, actions taken, escalation activity, and final resolution.
Determine when an issue can be resolved through a known solution and when escalation to a Level III representative, Field Service, Engineering, Quality, Product Management, or another resolver group is required.
Communicate and coordinate with Engineering, Quality, Product Management, Field Service, Sales, service centers, repair depots, and other internal teams to align ownership, next steps, and issue resolution.
Coordinate with Field Service when customer or product issues require a site visit; provide documented troubleshooting procedures and virtual technical support within assigned expertise.
Document known technical issues and create or maintain knowledge-base articles.
Contribute to application notes and product-specific training or eLearning content in collaboration with Engineering, Product Management, and Level III Technical Support personnel as assigned.
Provide technical assistance to service centers and repair depots within assigned product scope.
Participate in product-failure analysis, customer-history analysis, procedure development, procedure modification, and other department or company issue-resolution activities.
Provide technical guidance to Level I Technical Support personnel, share effective troubleshooting practices, and assist with escalated cases or team coverage when assigned.
Support cross-department alignment of issues and resolutions and contribute to technical-support process and knowledge improvements.
Utilize AI and/or Chatbot when needed.
Assist with reports and testing equipment as needed.

Qualifications

A two-year degree or technical diploma in Electrical Engineering Technology, Electronic Engineering Technology, Industrial Electronics, Power Systems, Electronic Repair, Technology, or a closely related technical field; recognized journeyperson electrician training; or equivalent.
Three or more years of directly related experience in technical support, electrician work, electronics technology, field-service support, electrical/electronic repair, or troubleshooting of power-electronic equipment.
Demonstrated experience supporting customers or technicians in a help-desk, contact-center, technical-service, or comparable remote-support environment. Technical and Professional Capabilities
Strong knowledge and understanding of power-electronic equipment architecture, AC and DC electrical fundamentals, system integration, structured troubleshooting, and 120/240 V split-phase power solutions.
Ability to read and interpret schematics, wiring diagrams, technical drawings, product manuals, procedures, logs, alarms, and fault information.
Working knowledge of IP addressing, subnetting, connectivity, and network protocols; independently troubleshoots common network issues.
Experience using a CRM or case-management system to document, categorize, prioritize, track, escalate, resolve, and close technical incidents, with the ability to produce clear and complete case notes and resolution records.
Strong problem-solving skills and judgment to distinguish between a known solution, a Field Service requirement, and an escalation to Level III Technical Support, Engineering, Quality, Product Management, or another resolver group.
Excellent customer-service, active-listening, telephone, written, and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
Ability to work independently with limited direct supervision, manage multiple cases and priorities, remain composed during high-impact issues, and follow through on commitments.
Ability to provide technical guidance to less-experienced Technical Support personnel and contribute effectively in cross-functional meetings and issue-resolution activities.
Intermediate proficiency with Microsoft Office or Microsoft 365 applications and web-based technical support resources.
Demonstrated record of providing quality customer support in a tier-one, tier-two, or comparable technical-support environment.

Preferred Qualifications
• Bachelor's degree in Electrical Engineering, Electrical or Electronic Engineering Technology, or a related technical discipline.
• Experience with EnerSys products or with industrial power electronics, UPS or DC power systems, batteries or energy storage, inverters or rectifiers, controls or monitoring, telecommunications, broadband, or data-center applications.
• Experience with Salesforce, Jira, 8x8, or comparable CRM and contact-center platforms.
• Experience creating knowledge articles, technical procedures, application notes, product training, or eLearning content.
• Experience supporting new-product introduction, Field Service coordination, project work, or structured failure-analysis activities.
• Experience coaching or mentoring peers, providing technical guidance, or supporting escalated technical cases.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

Apply on jobs.enersys.com About employer

More about this job

Responsibilities

The Technical Support Representative II provides remote technical support for power-electronics products in a contact-center environment. They manage support cases from intake to resolution, coordinate with internal teams, and document technical incidents in the CRM.

Requirements

Candidates must have at least three years of experience in technical support, electronics repair, or field service. A two-year degree or technical diploma in a relevant engineering or electronics field is required.

Skills

Technical support
Power electronics
Troubleshooting
CRM
Salesforce
Electrical fundamentals
Schematic reading
Network protocols
Customer service
Help desk
Contact center
System integration
Case management
Communication
Problem solving

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401k plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Power Electronics
EnerSys
Salesforce
CRM
Troubleshooting
Electrical Engineering
Electronic Engineering
Industrial Electronics
UPS
DC Power Systems
Inverters
Rectifiers
Help Desk
Contact Center
8x8
Jira
Schematics
Network Protocols
System Integration
Field Service
Knowledge Base
Failure Analysis
Microsoft Office
Microsoft 365
Telecommunications
Data Center
Battery Technology
Energy Storage
Customer Support

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IT & data jobs in Canada

Lead Business System Analyst

Data Scientist

Senior Data Scientist

Senior Research and Data Analyst