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Added 11 mins ago
RF
Assembly Technician
Rosenberg Fans Canada Ltd.
Mississauga, ON
- Full-time
The Assembly Technician will be required to perform tasks involving fan assembly and packaging in a manufacturing environment, and will be required to operate a variety of hand and power…
Added 43 mins ago
R
Assembly Technician - Weekend Day Shift
RTX
Oakville, ON
- Full-time
Collins Aerospace is looking to hire Assembly Technician who will be reporting to the Assembly Supervisor on the Weekend Day shift. As Assembly Technician, you will be responsible for…
Added 43 mins ago
R
Assembly Technician - Weekday Nights
RTX
Oakville, ON
- Full-time
Collins Aerospace is looking to hire Assembly Technician who will be reporting to the Assembly Supervisor on the weekday night shift. As Assembly Technician, you will be responsible for…
Added 58 mins ago
Site Quality Technician - Travel Canada (m/f/d)
Nordex Group
AB
The role of the Site Quality Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As a Site…
Added 1 hour ago
PT
Body and Paint Technician
Platinum Trailers
St. Marys, ON
- $28 to $36 CAD / hour
- Full-time
If you’re a body and paint technician looking for work that goes beyond the typical collision lineup, this shop offers something genuinely different. At All‑Equip, you’ll handle damage…
Added 1 hour ago
XC
Technicien(ne) en soutien aux produits // Product Support Technician
XNRGY Climate Systems
Longueuil, QC
- Full-time
The Product Support Technician will be responsible for overseeing and coordinating the technical support for product quality improvements on the assembly line and in the customer network.…
Added 3 hours ago
AW
Mechanical Assembler (Evening)
Agilus Work Solutions
Ottawa, ON · Kanata, ON
- Contract
Added 3 hours ago
Manufacturing Technician - Test
INNIO
Welland, ON
We are seeking a detail-oriented and safety-focused Engine Rig & De-Rig Technician to prepare engines and gensets for production validation testing and to complete post-test de-rigging and…
Added 4 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Responsible for the assembly of machines and related equipment in a manner which ensures high quality standards and on-time delivery commitments to customers.
Added 5 hours ago
R
Assembly Technician – Afternoon Shift
RTX
Oakville, ON
- Full-time
Collins Aerospace is looking to hire Assembly Technician who will be reporting to the Assembly Supervisor on the afternoon shift. As Assembly Technician, you will be responsible for…
Added 6 hours ago
PT
310T Technician
Platinum Trailers
St. Marys, ON
- $36 to $48 CAD / hour
- Full-time
If you’re a licensed 310T technician who wants more than routine oil changes and tire swaps, this shop will keep you genuinely busy. At All‑Equip, you’ll work on everything from standard…
Added 6 hours ago
PT
310T Apprentice
Platinum Trailers
St. Marys, ON
- $24 to $36 CAD / hour
- Full-time
Work Arrangement: Full‑Time, Fully On‑site, Monday to Friday, day shift depending on production needs. This is hands‑on assembly work in a busy manufacturing environment.
Added 6 hours ago
PT
Labourer
Platinum Trailers
St. Marys, ON
- $20 to $26 CAD / hour
- Full-time
Full‑Time, Fully On‑site, Monday to Friday, day shift depending on production needs. This is hands‑on assembly work in a busy manufacturing environment.
Added 6 hours ago
PT
Assembler
Platinum Trailers
St. Marys, ON
- $22 to $30 CAD / hour
- Full-time
…initiative can grow into roles such as Senior Assembler, Fabrication Technician, or other production positions as the company expands. We promote from within wherever…
Added 6 hours ago
JM
Millwright industrial
JRMEC Mécanique Indutrielle Saguenay Inc.
Chicoutimi, QC · Saint-Ambroise, QC
- $30 to $60 CAD / hour
- Full-time
- Hybrid
Mechanical engineering/mechanical technology/technician
Added 7 hours ago
IW
Automotive Technician
IS2 Workforce Solutions
Langley (District), BC · Langley, BC
- Full-time
We are seeking a dedicated Automotive Technician to join our clients dynamic team. In this role, you will be responsible for installing, repairing, and maintaining various automotive…
Added 8 hours ago
Aircraft Technician - Avionics
Westerkirk
Calgary, AB
Under the direction and leadership of the Production Manager, this role is responsible for various avionics tasks at the Twin Otter final assembly organization.
Added 10 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Responsible for the assembly of machines and related equipment in a manner which ensures high quality standards and on-time delivery commitments to customers.
Added 14 hours ago
NY
Composite technician - boat assembly
Neptunus Yachts International
St. Catharines, ON
- $19 to $25 CAD / hour
- Full-time
- On-site
Added 15 hours ago
IA
Electronic Technician
IMP Aerospace & Defence
Halifax, NS
- Full-time
May be required to provide on-job-training to other members of the Electronics Technician/Avionics technicians Classifications.
Added 15 hours ago
ME
Electronics Assembly Technician - Soldering & QC
Maxtech Electronics Inc.
Coquitlam, BC
- Full-time
Electronics Assembly Technician - Soldering & QC
Added 16 hours ago
LO
Orthodontic dental technician
Laboratoire Orthodontie Plus
Montréal, QC
- From $25 CAD / hour
- Full-time
- On-site
Added 16 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Responsible for the assembly of machines and related equipment in a manner which ensures high quality standards and on-time delivery commitments to customers.
Added 17 hours ago
IR
Service Technician
Ingersoll Rand
Quebec, QC
- Full-time
Job title: Electromechanic / Electromechanical Technician – Rotating Machinery
Added 19 hours ago
S
Mechanical Technician
SLB
Mount Pearl, NL
- Full-time
…our Surface Well Testing Team in Mount Pearl. The Mechanical Technician oversees on-time delivery of equipment as per operational demand, improving the equipment reliability of the…

EnerSys Delaware Inc.

Technical Support Representative II

Burnaby, BC, V5J 5M4, Canada

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Job details

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Oct 8, 2026

Original job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.53-32.00 per hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently owns routine and moderately complex support cases from intake through resolution and closure, maintains complete CRM records, provides escalation assistance for Level I cases, coordinates cross-functional issue resolution, and supports Field Service, service centers, and repair depots when onsite or depot assistance is required. The position provides thorough, timely, and professional responses to customers, field personnel, Sales, and internal support teams.

Essential Duties and Responsibilities

Provide experienced technical support for assigned products in a help-desk and contact-center environment.
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely, professional manner.
Track and document technical incidents in Salesforce Alliance.
Own assigned cases from initial intake through resolution and closure, including follow-up, status communication, escalation, and confirmation that agreed actions are complete.
Review routine and moderately complex technical questions, conduct structured troubleshooting, and develop timely, technically competent answers for customers and staff.
Maintain clear and complete case notes, including troubleshooting performed, actions taken, escalation activity, and final resolution.
Determine when an issue can be resolved through a known solution and when escalation to a Level III representative, Field Service, Engineering, Quality, Product Management, or another resolver group is required.
Communicate and coordinate with Engineering, Quality, Product Management, Field Service, Sales, service centers, repair depots, and other internal teams to align ownership, next steps, and issue resolution.
Coordinate with Field Service when customer or product issues require a site visit; provide documented troubleshooting procedures and virtual technical support within assigned expertise.
Document known technical issues and create or maintain knowledge-base articles.
Contribute to application notes and product-specific training or eLearning content in collaboration with Engineering, Product Management, and Level III Technical Support personnel as assigned.
Provide technical assistance to service centers and repair depots within assigned product scope.
Participate in product-failure analysis, customer-history analysis, procedure development, procedure modification, and other department or company issue-resolution activities.
Provide technical guidance to Level I Technical Support personnel, share effective troubleshooting practices, and assist with escalated cases or team coverage when assigned.
Support cross-department alignment of issues and resolutions and contribute to technical-support process and knowledge improvements.
Utilize AI and/or Chatbot when needed.
Assist with reports and testing equipment as needed.

Qualifications

A two-year degree or technical diploma in Electrical Engineering Technology, Electronic Engineering Technology, Industrial Electronics, Power Systems, Electronic Repair, Technology, or a closely related technical field; recognized journeyperson electrician training; or equivalent.
Three or more years of directly related experience in technical support, electrician work, electronics technology, field-service support, electrical/electronic repair, or troubleshooting of power-electronic equipment.
Demonstrated experience supporting customers or technicians in a help-desk, contact-center, technical-service, or comparable remote-support environment. Technical and Professional Capabilities
Strong knowledge and understanding of power-electronic equipment architecture, AC and DC electrical fundamentals, system integration, structured troubleshooting, and 120/240 V split-phase power solutions.
Ability to read and interpret schematics, wiring diagrams, technical drawings, product manuals, procedures, logs, alarms, and fault information.
Working knowledge of IP addressing, subnetting, connectivity, and network protocols; independently troubleshoots common network issues.
Experience using a CRM or case-management system to document, categorize, prioritize, track, escalate, resolve, and close technical incidents, with the ability to produce clear and complete case notes and resolution records.
Strong problem-solving skills and judgment to distinguish between a known solution, a Field Service requirement, and an escalation to Level III Technical Support, Engineering, Quality, Product Management, or another resolver group.
Excellent customer-service, active-listening, telephone, written, and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
Ability to work independently with limited direct supervision, manage multiple cases and priorities, remain composed during high-impact issues, and follow through on commitments.
Ability to provide technical guidance to less-experienced Technical Support personnel and contribute effectively in cross-functional meetings and issue-resolution activities.
Intermediate proficiency with Microsoft Office or Microsoft 365 applications and web-based technical support resources.
Demonstrated record of providing quality customer support in a tier-one, tier-two, or comparable technical-support environment.

Preferred Qualifications
• Bachelor's degree in Electrical Engineering, Electrical or Electronic Engineering Technology, or a related technical discipline.
• Experience with EnerSys products or with industrial power electronics, UPS or DC power systems, batteries or energy storage, inverters or rectifiers, controls or monitoring, telecommunications, broadband, or data-center applications.
• Experience with Salesforce, Jira, 8x8, or comparable CRM and contact-center platforms.
• Experience creating knowledge articles, technical procedures, application notes, product training, or eLearning content.
• Experience supporting new-product introduction, Field Service coordination, project work, or structured failure-analysis activities.
• Experience coaching or mentoring peers, providing technical guidance, or supporting escalated technical cases.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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More about this job

Responsibilities

The Technical Support Representative II provides remote technical support for power-electronics products in a contact-center environment. They manage support cases from intake to resolution, coordinate with internal teams, and document technical incidents in the CRM.

Requirements

Candidates must have at least three years of experience in technical support, electronics repair, or field service. A two-year degree or technical diploma in a relevant engineering or electronics field is required.

Skills

Technical support
Power electronics
Troubleshooting
CRM
Salesforce
Electrical fundamentals
Schematic reading
Network protocols
Customer service
Help desk
Contact center
System integration
Case management
Communication
Problem solving

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401k plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Power Electronics
EnerSys
Salesforce
CRM
Troubleshooting
Electrical Engineering
Electronic Engineering
Industrial Electronics
UPS
DC Power Systems
Inverters
Rectifiers
Help Desk
Contact Center
8x8
Jira
Schematics
Network Protocols
System Integration
Field Service
Knowledge Base
Failure Analysis
Microsoft Office
Microsoft 365
Telecommunications
Data Center
Battery Technology
Energy Storage
Customer Support

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