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Added 17 mins ago
M
Maintenance Technician I
Marriott
Montreal, QC
- Full-time
…electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform…
Added 17 mins ago
NC
Junior Development Tech OR Development Technologist (PFT)(repost 1)(CUPE 43.26)
Norfolk County
Remote, Canada
- Full-time
- Remote
Administer and approve conditions concerning site plan controls, land severances, zoning changes and minor variances as they pertain to the Division
Added 45 mins ago
SP
Plumber/Gas Fitter HVAC Technician
Sturgeon Public School Division
Morinville, AB
- Full-time
We're hiring: Plumber/ Gas Fitter HVAC Technician
Added 1 hour ago
Technician Ventilation
Evolution Mining Limited
Red Lake, ON
The Ventilation Technician role is responsible for monitoring, evaluating and optimizing the underground mine ventilation system to ensure a safe and healthy working environment for all…
Added 1 hour ago
A
Technician, Mechanical
Apotex
Toronto, ON · Etobicoke, ON
- $72,284.85 to $101,198.79 CAD / year
The Technician, Mechanical acts as a leading member of a team, working with other members in an attempt to reduce or eliminate non-value added activities or costs, while maintaining or…
Added 2 hours ago
CC
IT Support Technician
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola…
Added 2 hours ago
SR
HVAC Technician 2
Sunbelt Rentals, Inc.
Edmonton, AB
- Full-time
The HVAC Technician 2 demonstrates a level of professionalism through positive communication and appearance and provides an exemplary level of service to our customers. This role delivers…
Added 3 hours ago
EP
Wind Technician - Multiple Levels [On-Site]
EDF power solutions
Belle River, ON
- Full-time
…1987. We are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable,…
Added 3 hours ago
T
Instrumentation, Controls & Electrical (IC&E) Technician
TransAlta
Kingston, ON
- Full-time
TransAlta is seeking an experienced Instrumentation, Controls & Electrical (IC&E) Technician to join our Kingston Cogeneration team.
Added 4 hours ago
Service Technician
Price Industries Limited
Winnipeg, MB
SolutionAir is looking for an experienced Service Technician to join our team in Winnipeg, Manitoba.
Added 5 hours ago
Technical Services Manager (Laser Technology Specialist)
BWXT
Kitchener, ON
Develop, maintain, and enforce all laser-related policies, procedures, and controls, including hazard evaluations, documentation, and compliance monitoring.
Added 5 hours ago
IT Support Technician
CONA Services
Montreal, QC · Lachine, QC
We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola…
Added 5 hours ago
CO
Job ID #31748: Refrigeration AC Technician - REPOST
City Of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 5 hours ago
BC
Excavator Operator
BRUSH careers
NS · Inverness, NS
- Full-time
Work in line with site RAMS, safety requirements and environmental controls.
Added 5 hours ago
MH
Security Systems Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 7 hours ago
SM
Controls technician - electrical and electronics
Sarata Manufacturing
Windsor, ON
- $38 to $48 CAD / hour
- Full-time
- On-site
Electric motors, generators, drives and motor controls
Added 7 hours ago
Aircraft Technician - Avionics
Westerkirk
Calgary, AB
…and the ability to accurately interpret maintenance manuals, service bulletins, wiring diagrams, system schematics, engineering orders, and manufacturer installation…
Added 8 hours ago
LL
Material Handling Equipment (MHE)/Forklift Lead
Lineage Logistics
Montreal, QC · St. Laurent, Quebec · Lachine, Quebec · Saint-Laurent, Quebec
- Full-time
Coordinate and prioritize service requests based on safety, equipment criticality, operational impact, and technician workload.
Added 14 hours ago
WM
Automotive mechanic
Will's Mechanical
Gibsons, BC
- $40 to $45 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 16 hours ago
CH
HVAC Lead Technician
Climeron Heating, Cooling & Plumbing
Vaughan, ON
- Full-time
We are looking for an experienced and dependable Lead HVAC Technician to join our growing team. The successful candidate will be responsible for leading HVAC service, maintenance,…
Added 17 hours ago
C
Technicien en contrôle de bâtiment
CBRE
Bromont, QC
- Full-time
Join CBRE as a Building Controls Technician, where you'll play a critical role in maintaining and optimizing the smart building technologies that support mission-critical operations.…
Added 17 hours ago
AG
Heavy-duty equipment technician
Aviation GSE
Brampton, ON
- From $37 CAD / hour
- Full-time
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Added 18 hours ago
MU
Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
MacEwan University is seeking a highly motivated and detail-oriented Accounting Technician II to join our Accounts Payable (AP) team of the Shared Services Centre (SSC), a department within…
Added 19 hours ago
FG
Automatic Door Installer and troubleshooting genius
Flynn Group of Companies
Sudbury, ON
- Full-time
Flynn Canada’s Automatics and Glazing Service team in Sudbury, Ontario is the leader in automatic door installation and service throughout Northern Ontario. We work with the manufacturers…
Added 22 hours ago
VP
Industrial Automation Specialist
VANGUARD POWER LTD
Chilliwack, BC
- Full-time
Industrial Electrician - Controls / PLC Technician (Red Seal)

EnerSys Delaware Inc.

Technical Support Representative II

Burnaby, BC, V5J 5M4, Canada

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Job details

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Oct 8, 2026

Original job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.53-32.00 per hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently owns routine and moderately complex support cases from intake through resolution and closure, maintains complete CRM records, provides escalation assistance for Level I cases, coordinates cross-functional issue resolution, and supports Field Service, service centers, and repair depots when onsite or depot assistance is required. The position provides thorough, timely, and professional responses to customers, field personnel, Sales, and internal support teams.

Essential Duties and Responsibilities

Provide experienced technical support for assigned products in a help-desk and contact-center environment.
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely, professional manner.
Track and document technical incidents in Salesforce Alliance.
Own assigned cases from initial intake through resolution and closure, including follow-up, status communication, escalation, and confirmation that agreed actions are complete.
Review routine and moderately complex technical questions, conduct structured troubleshooting, and develop timely, technically competent answers for customers and staff.
Maintain clear and complete case notes, including troubleshooting performed, actions taken, escalation activity, and final resolution.
Determine when an issue can be resolved through a known solution and when escalation to a Level III representative, Field Service, Engineering, Quality, Product Management, or another resolver group is required.
Communicate and coordinate with Engineering, Quality, Product Management, Field Service, Sales, service centers, repair depots, and other internal teams to align ownership, next steps, and issue resolution.
Coordinate with Field Service when customer or product issues require a site visit; provide documented troubleshooting procedures and virtual technical support within assigned expertise.
Document known technical issues and create or maintain knowledge-base articles.
Contribute to application notes and product-specific training or eLearning content in collaboration with Engineering, Product Management, and Level III Technical Support personnel as assigned.
Provide technical assistance to service centers and repair depots within assigned product scope.
Participate in product-failure analysis, customer-history analysis, procedure development, procedure modification, and other department or company issue-resolution activities.
Provide technical guidance to Level I Technical Support personnel, share effective troubleshooting practices, and assist with escalated cases or team coverage when assigned.
Support cross-department alignment of issues and resolutions and contribute to technical-support process and knowledge improvements.
Utilize AI and/or Chatbot when needed.
Assist with reports and testing equipment as needed.

Qualifications

A two-year degree or technical diploma in Electrical Engineering Technology, Electronic Engineering Technology, Industrial Electronics, Power Systems, Electronic Repair, Technology, or a closely related technical field; recognized journeyperson electrician training; or equivalent.
Three or more years of directly related experience in technical support, electrician work, electronics technology, field-service support, electrical/electronic repair, or troubleshooting of power-electronic equipment.
Demonstrated experience supporting customers or technicians in a help-desk, contact-center, technical-service, or comparable remote-support environment. Technical and Professional Capabilities
Strong knowledge and understanding of power-electronic equipment architecture, AC and DC electrical fundamentals, system integration, structured troubleshooting, and 120/240 V split-phase power solutions.
Ability to read and interpret schematics, wiring diagrams, technical drawings, product manuals, procedures, logs, alarms, and fault information.
Working knowledge of IP addressing, subnetting, connectivity, and network protocols; independently troubleshoots common network issues.
Experience using a CRM or case-management system to document, categorize, prioritize, track, escalate, resolve, and close technical incidents, with the ability to produce clear and complete case notes and resolution records.
Strong problem-solving skills and judgment to distinguish between a known solution, a Field Service requirement, and an escalation to Level III Technical Support, Engineering, Quality, Product Management, or another resolver group.
Excellent customer-service, active-listening, telephone, written, and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
Ability to work independently with limited direct supervision, manage multiple cases and priorities, remain composed during high-impact issues, and follow through on commitments.
Ability to provide technical guidance to less-experienced Technical Support personnel and contribute effectively in cross-functional meetings and issue-resolution activities.
Intermediate proficiency with Microsoft Office or Microsoft 365 applications and web-based technical support resources.
Demonstrated record of providing quality customer support in a tier-one, tier-two, or comparable technical-support environment.

Preferred Qualifications
• Bachelor's degree in Electrical Engineering, Electrical or Electronic Engineering Technology, or a related technical discipline.
• Experience with EnerSys products or with industrial power electronics, UPS or DC power systems, batteries or energy storage, inverters or rectifiers, controls or monitoring, telecommunications, broadband, or data-center applications.
• Experience with Salesforce, Jira, 8x8, or comparable CRM and contact-center platforms.
• Experience creating knowledge articles, technical procedures, application notes, product training, or eLearning content.
• Experience supporting new-product introduction, Field Service coordination, project work, or structured failure-analysis activities.
• Experience coaching or mentoring peers, providing technical guidance, or supporting escalated technical cases.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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More about this job

Responsibilities

The Technical Support Representative II provides remote technical support for power-electronics products in a contact-center environment. They manage support cases from intake to resolution, coordinate with internal teams, and document technical incidents in the CRM.

Requirements

Candidates must have at least three years of experience in technical support, electronics repair, or field service. A two-year degree or technical diploma in a relevant engineering or electronics field is required.

Skills

Technical support
Power electronics
Troubleshooting
CRM
Salesforce
Electrical fundamentals
Schematic reading
Network protocols
Customer service
Help desk
Contact center
System integration
Case management
Communication
Problem solving

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401k plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Power Electronics
EnerSys
Salesforce
CRM
Troubleshooting
Electrical Engineering
Electronic Engineering
Industrial Electronics
UPS
DC Power Systems
Inverters
Rectifiers
Help Desk
Contact Center
8x8
Jira
Schematics
Network Protocols
System Integration
Field Service
Knowledge Base
Failure Analysis
Microsoft Office
Microsoft 365
Telecommunications
Data Center
Battery Technology
Energy Storage
Customer Support

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