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Added 8 hours ago
M
Critical Environment Technician
Microsoft
Toronto, ON
- Full-time
As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and…
Added 10 hours ago
Document Controller
Convergint Technologies Ltd
Dartmouth, NS
Convergint is looking for a CAD Technician & Document Controller to join our amazing culture in our Halifax, NS location. As a Document Controller, you will work closely with our project…
Added 16 hours ago
Senior High Voltage Design Engineer, Substations
IREN
Vancouver, BC
Reporting to the Vice President of Engineering, the Senior High Voltage Design Engineer acts as Owner's Engineer for the design of the high and medium voltage substations that connect our…
Added 22 hours ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 1 day ago
CI
Senior Technician, Quality
Celestica International LP
Newmarket, ON
- $51,000 to $60,000 CAD / year
…success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for…
Added 1 day ago
MH
Security Systems Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Successful completion of Genetec Certified Technician training in Omnicast and Synergis, or Security Center will be a required condition of employment (provided).
Added 1 day ago
EC
Territory Service Manager
Eaton Corporation
Brampton, ON
- Full-time
Customer Support: Collaborate across the entire RFM organization including Technical Services, Call Center, Aftermarket, and Warranty to facilitate customer satisfaction. Resolve customer…
Added 1 day ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 1 day ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 2 days ago
IG
Datacenter Technician
Insight Global
Boisbriand, QC
- $20 to $25 CAD / hour
- Contract
Collaborate with global teams to maintain data center reliability standards.
Added 2 days ago
CB
Fleet/Equipment Lead Hand (CB)
Clark Builders
Edmonton, AB
- Full-time
This role will be based on the Sturgeon Data Center project site located just outside of Fort Saskatchewan, Alberta.
Added 2 days ago
GL
Supervisor, R&D Technical Operations
Gay Lea Foods
Hamilton, ON
- Full-time
…management, while also ensuring accurate analytical testing and data…
Added 2 days ago
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Data Center Technician
Groq
Calgary, AB
- Full-time
Install, configure, maintain, and support the data center infrastructure that powers Groq’s AI inference cloud. As a Data Center Technician, you will own day-to-day hands-on operations…
Added 2 days ago
Technicien en infrastructure réseau | Network Infrastructure Technician , Global Network Deploy- YYC
Amazon
Montreal, QC
The position responsibilities include scaling support of several data center locations of AWS in Alberta, and be responsible for day-to-day assistance with capacity management. The Network…
Added 2 days ago
AI
Data Center IT Infrastructure Technician
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Markham, ON
- Full-time
Lab Admin / Data Center Admin – Linux, Server & Hardware
Added 2 days ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely,…
Added 2 days ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
The Data Center Technician is responsible for safely operating and maintaining critical MEP infrastructure while supporting reliable, 24/7 data center operations. Responsibilities include…
Added 2 days ago
EC
PBRC Technician
Eaton Corporation
Kitchener, ON
- Full-time
Eaton’s Electrical System and Services Group is seeking a full time Power Breaker Refurbishment Center (PBRc) Technician to join our team. This position will be working at the Kitchener,…
Added 2 days ago
S
Set-up Operator I
Septodont
Cambridge, ON
- Full-time
…Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing.…
Added 3 days ago
RM
Data Center Technician - Canada - Ottawa - On-site
Reboot Monkey
Ottawa, ON
- $26 to $36 CAD / hour
- Other
We are seeking an experienced Data Center Technician for freelance/contract work in Ottawa, Canada. This is an on-site position supporting mission-critical infrastructure at premier data…
Added 3 days ago
CC
Field Technician - Vancouver BC
Cogent Communications
Vancouver, BC
- Full-time
The Telecommunications Field Technician is responsible for all network field operations, installation, maintenance, and troubleshooting within the assigned area. This role ensures high…
Added 3 days ago
NC
Pump Technician
Nikkiso Clean Energy & Industrial Gases
Red Deer, AB
- Full-time
Document all clearances on assembly clearance data sheet for review and approval of engineering
Added 4 days ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC · Varennes, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 4 days ago
MT
Data Center Technician L2
Milestone Technologies, Inc.
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.
Added 4 days ago
IG
Data Center Engineering Technician
Insight Global
Varennes, QC
- $25 to $29 CAD / hour
- Contract
- Relevant experience in data center operations, industrial maintenance, or other mission-critical environments would be a strong asset.

EnerSys Delaware Inc.

Technical Support Representative II

Burnaby, BC, V5J 5M4, Canada

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Job details

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Oct 8, 2026

Original job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.53-32.00 per hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently owns routine and moderately complex support cases from intake through resolution and closure, maintains complete CRM records, provides escalation assistance for Level I cases, coordinates cross-functional issue resolution, and supports Field Service, service centers, and repair depots when onsite or depot assistance is required. The position provides thorough, timely, and professional responses to customers, field personnel, Sales, and internal support teams.

Essential Duties and Responsibilities

Provide experienced technical support for assigned products in a help-desk and contact-center environment.
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely, professional manner.
Track and document technical incidents in Salesforce Alliance.
Own assigned cases from initial intake through resolution and closure, including follow-up, status communication, escalation, and confirmation that agreed actions are complete.
Review routine and moderately complex technical questions, conduct structured troubleshooting, and develop timely, technically competent answers for customers and staff.
Maintain clear and complete case notes, including troubleshooting performed, actions taken, escalation activity, and final resolution.
Determine when an issue can be resolved through a known solution and when escalation to a Level III representative, Field Service, Engineering, Quality, Product Management, or another resolver group is required.
Communicate and coordinate with Engineering, Quality, Product Management, Field Service, Sales, service centers, repair depots, and other internal teams to align ownership, next steps, and issue resolution.
Coordinate with Field Service when customer or product issues require a site visit; provide documented troubleshooting procedures and virtual technical support within assigned expertise.
Document known technical issues and create or maintain knowledge-base articles.
Contribute to application notes and product-specific training or eLearning content in collaboration with Engineering, Product Management, and Level III Technical Support personnel as assigned.
Provide technical assistance to service centers and repair depots within assigned product scope.
Participate in product-failure analysis, customer-history analysis, procedure development, procedure modification, and other department or company issue-resolution activities.
Provide technical guidance to Level I Technical Support personnel, share effective troubleshooting practices, and assist with escalated cases or team coverage when assigned.
Support cross-department alignment of issues and resolutions and contribute to technical-support process and knowledge improvements.
Utilize AI and/or Chatbot when needed.
Assist with reports and testing equipment as needed.

Qualifications

A two-year degree or technical diploma in Electrical Engineering Technology, Electronic Engineering Technology, Industrial Electronics, Power Systems, Electronic Repair, Technology, or a closely related technical field; recognized journeyperson electrician training; or equivalent.
Three or more years of directly related experience in technical support, electrician work, electronics technology, field-service support, electrical/electronic repair, or troubleshooting of power-electronic equipment.
Demonstrated experience supporting customers or technicians in a help-desk, contact-center, technical-service, or comparable remote-support environment. Technical and Professional Capabilities
Strong knowledge and understanding of power-electronic equipment architecture, AC and DC electrical fundamentals, system integration, structured troubleshooting, and 120/240 V split-phase power solutions.
Ability to read and interpret schematics, wiring diagrams, technical drawings, product manuals, procedures, logs, alarms, and fault information.
Working knowledge of IP addressing, subnetting, connectivity, and network protocols; independently troubleshoots common network issues.
Experience using a CRM or case-management system to document, categorize, prioritize, track, escalate, resolve, and close technical incidents, with the ability to produce clear and complete case notes and resolution records.
Strong problem-solving skills and judgment to distinguish between a known solution, a Field Service requirement, and an escalation to Level III Technical Support, Engineering, Quality, Product Management, or another resolver group.
Excellent customer-service, active-listening, telephone, written, and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
Ability to work independently with limited direct supervision, manage multiple cases and priorities, remain composed during high-impact issues, and follow through on commitments.
Ability to provide technical guidance to less-experienced Technical Support personnel and contribute effectively in cross-functional meetings and issue-resolution activities.
Intermediate proficiency with Microsoft Office or Microsoft 365 applications and web-based technical support resources.
Demonstrated record of providing quality customer support in a tier-one, tier-two, or comparable technical-support environment.

Preferred Qualifications
• Bachelor's degree in Electrical Engineering, Electrical or Electronic Engineering Technology, or a related technical discipline.
• Experience with EnerSys products or with industrial power electronics, UPS or DC power systems, batteries or energy storage, inverters or rectifiers, controls or monitoring, telecommunications, broadband, or data-center applications.
• Experience with Salesforce, Jira, 8x8, or comparable CRM and contact-center platforms.
• Experience creating knowledge articles, technical procedures, application notes, product training, or eLearning content.
• Experience supporting new-product introduction, Field Service coordination, project work, or structured failure-analysis activities.
• Experience coaching or mentoring peers, providing technical guidance, or supporting escalated technical cases.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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More about this job

Responsibilities

The Technical Support Representative II provides remote technical support for power-electronics products in a contact-center environment. They manage support cases from intake to resolution, coordinate with internal teams, and document technical incidents in the CRM.

Requirements

Candidates must have at least three years of experience in technical support, electronics repair, or field service. A two-year degree or technical diploma in a relevant engineering or electronics field is required.

Skills

Technical support
Power electronics
Troubleshooting
CRM
Salesforce
Electrical fundamentals
Schematic reading
Network protocols
Customer service
Help desk
Contact center
System integration
Case management
Communication
Problem solving

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401k plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Power Electronics
EnerSys
Salesforce
CRM
Troubleshooting
Electrical Engineering
Electronic Engineering
Industrial Electronics
UPS
DC Power Systems
Inverters
Rectifiers
Help Desk
Contact Center
8x8
Jira
Schematics
Network Protocols
System Integration
Field Service
Knowledge Base
Failure Analysis
Microsoft Office
Microsoft 365
Telecommunications
Data Center
Battery Technology
Energy Storage
Customer Support

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