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Added 2 hours ago
B
Recommissioning Engineer – Energy & Decarbonization
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…
Added 10 hours ago
Manager, CAPA
Velan Inc.
Montreal, QC
Reporting to the Director, Quality assurance, the function is responsible to lead a team to deploy Corrective and Preventive Action (CAPA) program covering internal and supplier related…
Added 10 hours ago
Specialist, CAPA
Velan Inc.
Montreal, QC
Action Plan Development: Partner with Quality, Manufacturing, Engineering and Procurement to design corrective actions for welding, machining, assembly, and performance testing
Added 12 hours ago
A
Vice President, EC6 Product Development
AtkinsRéalis
Mississauga, ON
- Full-time
…full pre‑execution lifecycle, including design optimization, engineering definition, cost and schedule baselining, constructability planning, supply chain and procurement strategies, and…
Added 21 hours ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
This is a senior, hands-on quality engineering role focused on automation framework development, API and backend testing, Kafka/event-driven testing, ETL and data pipeline validation,…
Added 21 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
The successful candidate will own technical delivery for complex modules, client workstreams, implementation areas, or engineering squads. You will translate complex business and banking…
Added 1 day ago
Utility Treatment and Operations Technician, Fort Chipewyan - Level I
Regional Municipality of Wood Buffalo
Fort Chipewyan, AB
…controlling the Wastewater Treatment process, which impacts the quality of effluent. This may include performance of safe work practices, daily maintenance, laboratory, administration,…
Added 1 day ago
Engineering Assistant III - Sewers Utility Drafter - REPOST
City of Vancouver
Vancouver, BC
…public service, sustainability, equity, and an outstanding quality of life for all…
Added 1 day ago
Engineering Assistant III - Sewers Utility Drafter - REPOST
City of Vancouver
Vancouver, BC
…public service, sustainability, equity, and an outstanding quality of life for all…
Added 1 day ago
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1836 Data Scientist III
Amyantek
Toronto, ON
- Contract
Focus on feature engineering, model training, model evaluation, and prompt engineering for LLMs
Added 1 day ago
Water Distribution Operator
The City of Red Deer
Red Deer, AB
With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.
Added 1 day ago
MW
Firmware Developer III
Mueller Water Products
Toronto, ON
- Full-time
…and debugging, leaving no stone unturned in the pursuit of quality and performance. Collaborating with internal stakeholders and a multi-disciplinary engineering team, they will help to…
Added 2 days ago
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Senior Python Engineer
Citi
Mississauga, ON
- Full-time
Enforce industry-standard SDLC best practices and contribute to code quality through reviews.
Added 2 days ago
VF
Fire Protection Foreman
Vulcan Fire Protection Services Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…leader who takes ownership, holds high standards for safety and quality, and is committed to getting the job done right, on time, and within…
Added 2 days ago
Software Developer III, Site Reliability
Google
Waterloo, ON
Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
Added 2 days ago
MU
MARINE SERVICES TECHNICIAN (RTP IV)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Completion of a diploma or degree in Marine Technology, Ocean Technology, Nautical Science, Marine Engineering, or a related marine or technical discipline, or an equivalent combination of…
Added 2 days ago
Preventive and Reliability Maintenance Coordinator
Amrize
Bath, ON
Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Reliability Engineering (or equivalent professional experience).
Added 2 days ago
Automated Welding Specialist
BWXT
Cambridge, ON
As our Automated Welding Specialist, you will support the Welding Engineering team by developing automated weld processes, programming and maintaining welding equipment, and helping…
Added 2 days ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
Collaborate with Data Solutions, Data Engineering, and Technology partners to define detailed data curation requirements, business rules, data quality expectations, and enhancement…
Added 2 days ago
I
Mechanical Inspector (Casual Part Time) Edmonton, AB
Intertek
Edmonton, AB
- Part-time
Evaluate and agree upon project quality procedures, standards, and specifications ensuring that all parties (engineering, procurement, manufacturing) are adhering to them
Added 2 days ago
M
Engineer III
Marriott
Vancouver, BC
- Full-time
…thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common…
Added 2 days ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
…of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products…
Added 2 days ago
SC
Senior Environmental Project Manager
SLR Consulting
Saskatoon, SK
- Full-time
We are SLR Consulting (Canada), a 800+ team of advisory, environmental/engineering, and regulatory professionals across 20+ office locations in Canada. We deliver environmental and…
Added 2 days ago
RS
Radiation Safety Officer III
Rockwood Service Corporation
Sherwood Park, AB
- Full-time
Acuren is seeking an experienced Radiation Safety Officer III based in Edmonton, Alberta, to support multiple clients and operational teams across the business.
Added 2 days ago
A
Process System Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world…

EnerSys Delaware Inc.

Technical Support Representative II

Burnaby, BC, V5J 5M4, Canada

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Job details

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Oct 8, 2026

Original job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.53-32.00 per hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently owns routine and moderately complex support cases from intake through resolution and closure, maintains complete CRM records, provides escalation assistance for Level I cases, coordinates cross-functional issue resolution, and supports Field Service, service centers, and repair depots when onsite or depot assistance is required. The position provides thorough, timely, and professional responses to customers, field personnel, Sales, and internal support teams.

Essential Duties and Responsibilities

Provide experienced technical support for assigned products in a help-desk and contact-center environment.
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely, professional manner.
Track and document technical incidents in Salesforce Alliance.
Own assigned cases from initial intake through resolution and closure, including follow-up, status communication, escalation, and confirmation that agreed actions are complete.
Review routine and moderately complex technical questions, conduct structured troubleshooting, and develop timely, technically competent answers for customers and staff.
Maintain clear and complete case notes, including troubleshooting performed, actions taken, escalation activity, and final resolution.
Determine when an issue can be resolved through a known solution and when escalation to a Level III representative, Field Service, Engineering, Quality, Product Management, or another resolver group is required.
Communicate and coordinate with Engineering, Quality, Product Management, Field Service, Sales, service centers, repair depots, and other internal teams to align ownership, next steps, and issue resolution.
Coordinate with Field Service when customer or product issues require a site visit; provide documented troubleshooting procedures and virtual technical support within assigned expertise.
Document known technical issues and create or maintain knowledge-base articles.
Contribute to application notes and product-specific training or eLearning content in collaboration with Engineering, Product Management, and Level III Technical Support personnel as assigned.
Provide technical assistance to service centers and repair depots within assigned product scope.
Participate in product-failure analysis, customer-history analysis, procedure development, procedure modification, and other department or company issue-resolution activities.
Provide technical guidance to Level I Technical Support personnel, share effective troubleshooting practices, and assist with escalated cases or team coverage when assigned.
Support cross-department alignment of issues and resolutions and contribute to technical-support process and knowledge improvements.
Utilize AI and/or Chatbot when needed.
Assist with reports and testing equipment as needed.

Qualifications

A two-year degree or technical diploma in Electrical Engineering Technology, Electronic Engineering Technology, Industrial Electronics, Power Systems, Electronic Repair, Technology, or a closely related technical field; recognized journeyperson electrician training; or equivalent.
Three or more years of directly related experience in technical support, electrician work, electronics technology, field-service support, electrical/electronic repair, or troubleshooting of power-electronic equipment.
Demonstrated experience supporting customers or technicians in a help-desk, contact-center, technical-service, or comparable remote-support environment. Technical and Professional Capabilities
Strong knowledge and understanding of power-electronic equipment architecture, AC and DC electrical fundamentals, system integration, structured troubleshooting, and 120/240 V split-phase power solutions.
Ability to read and interpret schematics, wiring diagrams, technical drawings, product manuals, procedures, logs, alarms, and fault information.
Working knowledge of IP addressing, subnetting, connectivity, and network protocols; independently troubleshoots common network issues.
Experience using a CRM or case-management system to document, categorize, prioritize, track, escalate, resolve, and close technical incidents, with the ability to produce clear and complete case notes and resolution records.
Strong problem-solving skills and judgment to distinguish between a known solution, a Field Service requirement, and an escalation to Level III Technical Support, Engineering, Quality, Product Management, or another resolver group.
Excellent customer-service, active-listening, telephone, written, and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
Ability to work independently with limited direct supervision, manage multiple cases and priorities, remain composed during high-impact issues, and follow through on commitments.
Ability to provide technical guidance to less-experienced Technical Support personnel and contribute effectively in cross-functional meetings and issue-resolution activities.
Intermediate proficiency with Microsoft Office or Microsoft 365 applications and web-based technical support resources.
Demonstrated record of providing quality customer support in a tier-one, tier-two, or comparable technical-support environment.

Preferred Qualifications
• Bachelor's degree in Electrical Engineering, Electrical or Electronic Engineering Technology, or a related technical discipline.
• Experience with EnerSys products or with industrial power electronics, UPS or DC power systems, batteries or energy storage, inverters or rectifiers, controls or monitoring, telecommunications, broadband, or data-center applications.
• Experience with Salesforce, Jira, 8x8, or comparable CRM and contact-center platforms.
• Experience creating knowledge articles, technical procedures, application notes, product training, or eLearning content.
• Experience supporting new-product introduction, Field Service coordination, project work, or structured failure-analysis activities.
• Experience coaching or mentoring peers, providing technical guidance, or supporting escalated technical cases.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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More about this job

Responsibilities

The Technical Support Representative II provides remote technical support for power-electronics products in a contact-center environment. They manage support cases from intake to resolution, coordinate with internal teams, and document technical incidents in the CRM.

Requirements

Candidates must have at least three years of experience in technical support, electronics repair, or field service. A two-year degree or technical diploma in a relevant engineering or electronics field is required.

Skills

Technical support
Power electronics
Troubleshooting
CRM
Salesforce
Electrical fundamentals
Schematic reading
Network protocols
Customer service
Help desk
Contact center
System integration
Case management
Communication
Problem solving

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401k plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Power Electronics
EnerSys
Salesforce
CRM
Troubleshooting
Electrical Engineering
Electronic Engineering
Industrial Electronics
UPS
DC Power Systems
Inverters
Rectifiers
Help Desk
Contact Center
8x8
Jira
Schematics
Network Protocols
System Integration
Field Service
Knowledge Base
Failure Analysis
Microsoft Office
Microsoft 365
Telecommunications
Data Center
Battery Technology
Energy Storage
Customer Support

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