Find work in Canada.

336,262 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
UO
Clinical Skills and Simulation Lab Technician
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
This position provides support for the daily operations and activities of the Clinical Skills and Simulation Labs (CSSL) in the School of Nursing related to lab learning and simulation…
Added 7 mins ago
Registered Veterinary Technician/Technologist - Oak Animal Hospital
VetStrategy / Daubigny
Vancouver, BC
…foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more…
Added 7 mins ago
Registered Veterinary Technician/Technologist (RVT) - Animal Emergency Clinic of Durham Region (AECDR)
VetStrategy / Daubigny
Whitby, ON
…foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more…
Added 7 mins ago
Event Technician - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Vancouver Convention Centre is hiring an Event Technician on a Casual basis.
Added 7 mins ago
Registered Veterinary Technician/Technologist (RVT) - Animal Emergency Clinic of Durham Region (AECDR) - Maternity Leave Coverage
VetStrategy / Daubigny
Whitby, ON
…around the clock, so you’ll always have experienced veterinary support when you need…
Added 7 mins ago
A
Quality Control Coordinator
Amico
Mississauga, ON
- Full-time
Support root cause investigations and implementation of corrective and preventive actions.
Added 10 mins ago
CI
Materials testing technologist
Carbicrete Inc
Lachine, QC
- From $36 CAD / hour
- Full-time
- On-site
Added 19 mins ago
WD
Distillery Operations Technician
Wolfhead Distillery and Restaurant
Amherstburg, ON
- Full-time
…individual to join our production team as a Distillery Operations…
Added 22 mins ago
MR
Laboratory Maintenance & Reliability Technician
Mara Renewables Corp
Dartmouth, NS
- Full-time
…power of science and nature to develop health ingredients that support a more sustainable and healthier…
Added 22 mins ago
ST
ECG Technician
St Thomas Elgin General Hospital
St. Thomas, ON
- $32.11 to $37.02 CAD / hour
- Part-time
The role of the ECG (Electrocardiogram) Technician is to provide quality and non-invasive diagnostic cardiac testing that includes Cardiac Stress Testing, ECG, Holter Set up and Scanning,…
Added 22 mins ago
D
Technician, Property management and material resources
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a property, document and physical resource management technician, you help research and manage documents. This includes preserving, classifying, using, consulting and destroying…
Added 22 mins ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
…results, and translate findings into practical insights that support operational…
Added 22 mins ago
HS
Conveyor Belt Technician
Hercules SLR
NS · Dartmouth, NS
- Full-time
We are looking for a strong, self starter to join our team as a Production Technician for our Stellar Industrial Sales branch in Dartmouth NS. Reporting to the Belting Operations…
Added 22 mins ago
BC
Mitigation Tech
BELFOR CANADA INC.
Red Deer, AB
- Full-time
The Mitigation Technician is key in supporting emergency response and restoration projects to meet
Added 37 mins ago
M
Technician, ease Cloud Accounting Services
MNP
Markham, ON
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 37 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
…specialized services to those within the Deaf Community that require support. These include seniors’, those with developmental, physical, health, or mental health issues, infants and young…
Added 37 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
…specialized services to those within the Deaf Community that require support. These include seniors’, those with developmental, physical, health, or mental health issues, infants and young…
Added 37 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
…those we serve. We take a person centered approach that aims to support and make a positive difference in the Deaf and Hard of Hearing community. Our perks include but not limited to robust…
Added 37 mins ago
R
Spécialiste Technique CFirst / CFirst Technical Specialist
RTX
Longueuil, QC
- Full-time
Added 37 mins ago
KT
Tire Technician
Kal Tire
Squamish, BC
- Temporary
As a Tire Technician, you’ll support the day-to-day service work in the shop, installing, repairing, and maintaining tires while helping keep operations running smoothly. This is a…
Added 37 mins ago
KT
310s Automotive Service Technician
Kal Tire
London, ON
- Full-time
310S Licensed Automotive Service Technician – $5,000 Recruitment & Retention
Added 37 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Lambert, QC
- Full-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 37 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Full-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 37 mins ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Process work orders; prioritize tasks; communicate progress of work to Coordinator, Manager, Support Services staff and tenants as required; ensure that detailed technician notes are…
Added 37 mins ago
F
Branch Administrator
Finning
Saskatoon, SK
- Full-time
Support supervisors with technician delivery requirements and administrative needs

EnerSys Delaware Inc.

Technical Support Representative II

Burnaby, BC, V5J 5M4, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Posting language: English
Posted: Oct 8, 2026

Original job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.53-32.00 per hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Technical Support Representative II provides experienced remote technical support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently owns routine and moderately complex support cases from intake through resolution and closure, maintains complete CRM records, provides escalation assistance for Level I cases, coordinates cross-functional issue resolution, and supports Field Service, service centers, and repair depots when onsite or depot assistance is required. The position provides thorough, timely, and professional responses to customers, field personnel, Sales, and internal support teams.

Essential Duties and Responsibilities

Provide experienced technical support for assigned products in a help-desk and contact-center environment.
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely, professional manner.
Track and document technical incidents in Salesforce Alliance.
Own assigned cases from initial intake through resolution and closure, including follow-up, status communication, escalation, and confirmation that agreed actions are complete.
Review routine and moderately complex technical questions, conduct structured troubleshooting, and develop timely, technically competent answers for customers and staff.
Maintain clear and complete case notes, including troubleshooting performed, actions taken, escalation activity, and final resolution.
Determine when an issue can be resolved through a known solution and when escalation to a Level III representative, Field Service, Engineering, Quality, Product Management, or another resolver group is required.
Communicate and coordinate with Engineering, Quality, Product Management, Field Service, Sales, service centers, repair depots, and other internal teams to align ownership, next steps, and issue resolution.
Coordinate with Field Service when customer or product issues require a site visit; provide documented troubleshooting procedures and virtual technical support within assigned expertise.
Document known technical issues and create or maintain knowledge-base articles.
Contribute to application notes and product-specific training or eLearning content in collaboration with Engineering, Product Management, and Level III Technical Support personnel as assigned.
Provide technical assistance to service centers and repair depots within assigned product scope.
Participate in product-failure analysis, customer-history analysis, procedure development, procedure modification, and other department or company issue-resolution activities.
Provide technical guidance to Level I Technical Support personnel, share effective troubleshooting practices, and assist with escalated cases or team coverage when assigned.
Support cross-department alignment of issues and resolutions and contribute to technical-support process and knowledge improvements.
Utilize AI and/or Chatbot when needed.
Assist with reports and testing equipment as needed.

Qualifications

A two-year degree or technical diploma in Electrical Engineering Technology, Electronic Engineering Technology, Industrial Electronics, Power Systems, Electronic Repair, Technology, or a closely related technical field; recognized journeyperson electrician training; or equivalent.
Three or more years of directly related experience in technical support, electrician work, electronics technology, field-service support, electrical/electronic repair, or troubleshooting of power-electronic equipment.
Demonstrated experience supporting customers or technicians in a help-desk, contact-center, technical-service, or comparable remote-support environment. Technical and Professional Capabilities
Strong knowledge and understanding of power-electronic equipment architecture, AC and DC electrical fundamentals, system integration, structured troubleshooting, and 120/240 V split-phase power solutions.
Ability to read and interpret schematics, wiring diagrams, technical drawings, product manuals, procedures, logs, alarms, and fault information.
Working knowledge of IP addressing, subnetting, connectivity, and network protocols; independently troubleshoots common network issues.
Experience using a CRM or case-management system to document, categorize, prioritize, track, escalate, resolve, and close technical incidents, with the ability to produce clear and complete case notes and resolution records.
Strong problem-solving skills and judgment to distinguish between a known solution, a Field Service requirement, and an escalation to Level III Technical Support, Engineering, Quality, Product Management, or another resolver group.
Excellent customer-service, active-listening, telephone, written, and verbal communication skills, including the ability to explain complex technical concepts to varied audiences.
Ability to work independently with limited direct supervision, manage multiple cases and priorities, remain composed during high-impact issues, and follow through on commitments.
Ability to provide technical guidance to less-experienced Technical Support personnel and contribute effectively in cross-functional meetings and issue-resolution activities.
Intermediate proficiency with Microsoft Office or Microsoft 365 applications and web-based technical support resources.
Demonstrated record of providing quality customer support in a tier-one, tier-two, or comparable technical-support environment.

Preferred Qualifications
• Bachelor's degree in Electrical Engineering, Electrical or Electronic Engineering Technology, or a related technical discipline.
• Experience with EnerSys products or with industrial power electronics, UPS or DC power systems, batteries or energy storage, inverters or rectifiers, controls or monitoring, telecommunications, broadband, or data-center applications.
• Experience with Salesforce, Jira, 8x8, or comparable CRM and contact-center platforms.
• Experience creating knowledge articles, technical procedures, application notes, product training, or eLearning content.
• Experience supporting new-product introduction, Field Service coordination, project work, or structured failure-analysis activities.
• Experience coaching or mentoring peers, providing technical guidance, or supporting escalated technical cases.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

Apply About employer

More about this job

Responsibilities

The Technical Support Representative II provides remote technical support for power-electronics products in a contact-center environment. They manage support cases from intake to resolution, coordinate with internal teams, and document technical incidents in the CRM.

Requirements

Candidates must have at least three years of experience in technical support, electronics repair, or field service. A two-year degree or technical diploma in a relevant engineering or electronics field is required.

Skills

Technical support
Power electronics
Troubleshooting
CRM
Salesforce
Electrical fundamentals
Schematic reading
Network protocols
Customer service
Help desk
Contact center
System integration
Case management
Communication
Problem solving

Benefits

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short term disability
Long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401k plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Power Electronics
EnerSys
Salesforce
CRM
Troubleshooting
Electrical Engineering
Electronic Engineering
Industrial Electronics
UPS
DC Power Systems
Inverters
Rectifiers
Help Desk
Contact Center
8x8
Jira
Schematics
Network Protocols
System Integration
Field Service
Knowledge Base
Failure Analysis
Microsoft Office
Microsoft 365
Telecommunications
Data Center
Battery Technology
Energy Storage
Customer Support

Report this job