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Added 5 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 5 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 5 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 5 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 5 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 5 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 5 mins ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 5 mins ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 5 mins ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 2 hours ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…you'll leverage your technical expertise in data engineering and software development to build the digital tools, platforms, and data solutions that power our advisory capabilities,…
Added 2 hours ago
TI
Senior Software Engineer
Thri5 Inc.
Remote, Canada
- Full-time
- Remote
As a Senior Software Engineer at Thri5, you'll play a key role in building and scaling our product. You'll own significant technical problems from design through production, working closely…
Added 3 hours ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Acts as SME to senior stakeholders and /or other team members.
Added 5 hours ago
M
Winter Co-op 2027 - Product Designer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…evolution of Manulife's digital experiences. Working closely with senior designers, product teams, and developers, you will help design and maintain scalable, accessible, and user-centered…
Added 5 hours ago
S
Engineering Manager – ContentIQ
symplistic.ai
Woodbridge, ON
- Internship
Provide technical leadership and mentorship to software and AI engineers
Added 5 hours ago
CI
Satellite Engineering Student
Calian in Space & Technology
Montreal, QC
- Internship
…performance, implement contingency recoveries, maintain hardware and software configurations, as well as identify improvements and keep relevant all…
Added 7 hours ago
CN
Founding CTO
Clash Nexus AI
Oshawa, ON
- Full-time
Strong backend, API, database, and software architecture experience
Added 7 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 7 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 7 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 7 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 7 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 9 hours ago
FS
Signal Integrity and Power Integrity Designer
Fidus Systems
Canada
- Full-time
…leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for…
Added 12 hours ago
P
Building Automation Specialist / Senior Automation Systems Technician (BAS006)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
BAS Specialist / Senior Automation Systems Technician
Added 12 hours ago
Account Executive Mid Market
Alveole
Montreal, QC
…at an intersection almost nobody else occupies: hardware and software, a living product and a data platform, an actual beekeeper showing up at 6am and a sustainability director opening a…
Added 12 hours ago
A
Account Executive Mid Market
Alvéole
Montreal, QC
- Full-time
…at an intersection almost nobody else occupies: hardware and software, a living product and a data platform, an actual beekeeper showing up at 6am and a sustainability director opening a…

Engage People Inc.

Client Director, Client Success

Markham, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Mar 31, 2027
Experience: 5 to 10 years of directly related work experience in a client management capacity.
Posting language: English
Posted: Oct 2, 2026

Original job description

OVERVIEW

As a member of the Client Success Team, the Client Director is responsible for a portfolio of clients, their related daily activities, as well as the planning and management of strategic activities (i.e. Marketing Planning, Product Marketing, and New Engage Technology Products) to achieve client and Engage objectives including revenue accountability and reporting. Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth. The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.

RESPONSIBILITIES

Develops an in-depth understanding of each client’s business strategy and financial goals to create mutually beneficial solutions.
Drives growth by achieving defined revenue and profitability targets for the client portfolio; monitors performance against financial goals and proactively addresses gaps.
Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
Identifies new opportunities to exceed revenue targets.
Drives growth plans for the client portfolio.
Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
Provides direction to Client Coordinator, operational resources, and other sales and management resources as required.
Fosters innovation and helps clients stay ahead of trends in loyalty and incentives specifically to help drive revenues.
Leads or supports in the onboarding of new clients.
Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
Leads the delivery of monthly, quarterly, and annual client business reviews.
Prepares and delivers performance reviews to direct reports, if applicable.
Establishes and links best practices within the broader Engage business.
Performs other related duties as assigned.

QUALIFICATIONS

Bachelor's degree or diploma in Business or a related discipline from an accredited institution.
5 to 10 years of directly related work experience in a client management capacity.
Demonstrated industry experience in credit cards and/or loyalty/incentives programs preferred.
Demonstrated experience managing client portfolios and driving client retention and profitability.
Experience working within a SaaS environment is an asset within the tech industry
Excellent client service and relationship management skills aligning with Engage's values or contributing to a collaborative, innovative, and client-focused culture.
Experience in planning and managing small to medium size projects.
Excellent verbal and written communication skills, with the ability to present complex information clearly and appropriately for the audience.
Strong negotiation, influencing, adaptability, and conflict resolution skills.
Strong analytical and problem-solving skills.
Excellent organizational and multi-tasking skills, with the ability to manage multiple priorities within a fast-paced environment.
Ability to work both independently and as part of a team under time constraints.
Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.

Compensation: Annual base pay of $100,000.00-$120,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.

Vacancy Notice: This job posting represents an existing vacancy that Engage is actively seeking to fill.

AI Disclosure: AI is not used to screen, assess, or select applicants.

We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.

Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.

Values: Integrity/Teamwork/Diversity/Innovation/Courage

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More about this job

Responsibilities

Manage a portfolio of clients, build strong client relationships, and drive revenue growth and profitability through strategic initiatives and growth plans. Coordinate with internal teams to resolve issues, oversee client engagement activities, deliver reporting and business reviews, and support onboarding and team development.

Requirements

A bachelor's degree or diploma in business or a related discipline and 5 to 10 years of directly related client management experience are required. Candidates should have experience managing client portfolios and driving retention and profitability, with strong communication, negotiation, analytical, organizational, and project management skills; credit card, loyalty, incentives, and SaaS experience are preferred or considered assets.

Skills

Portfolio Management
Revenue Growth
Strategic Planning
Client Retention
Profitability Management
Project Management
Negotiation
Influencing
Conflict Resolution
Analytical Skills
Problem-Solving
Communication
Cross-Functional Collaboration
Client Reporting
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Client Management
Client Portfolio
Revenue Growth
Profitability Targets
Client Retention
Strategic Initiatives
Marketing Planning
Product Marketing
Loyalty Programs
Incentives Programs
Credit Cards
SaaS
Project Management
Client Onboarding
Business Reviews
Performance Reporting
Campaigns
Promotions
Escalation Management
Invoicing
Cross-Functional Teams
Operations
Technology
Customer Support
Google Docs
Excel
PowerPoint
Word
Visio

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