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Added 1 hour ago
SL
Senior Data Manager
Singapore Land Authority (SLA)
SK
- Full-time
Added 1 hour ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
St. John's, NL
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…
Added 1 hour ago
M
AI Business Solutions
Microsoft
Calgary, AB
- Full-time
Added 1 hour ago
OI
Evening ECE Instructor
Oxford International
Halifax, NS
- $26,208 USD / year
- Part-time
Support Senior Directors in ensuring all necessary associations, accreditations, licenses, civic, state, national, and international registrations, filings, other compliance requirement…
Added 1 hour ago
Program Administrator, Policy (contract until May 2028, Hybrid, Toronto)
Law Society of Ontario
Toronto, ON
Liaises with internal departments and external contacts on behalf of senior leadership and program staff to clarify requirements, answer inquiries, coordinate activities, process requests,…
Added 2 hours ago
L
Principal Engineer - Retail Systems
lululemon
Vancouver, BC
- Full-time
…lululemon’s global retail systems landscape. You will serve as the senior technical authority across complex, interconnected systems that support store transactions, educator tools,…
Added 2 hours ago
FO
Managing Director Green Municipal Fund and Climate Programs
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Working as a member of FCM’s Senior Leadership team, the Managing Director leads the strategic evolution and growth of GMF and FCM’s climate programs, ensuring they deliver measurable…
Added 2 hours ago
P&
Chef du Centre d’Excellence PGI | Director - ERP COE
Pratt & Whitney
Longueuil, QC
- Full-time
Added 2 hours ago
D
Account Manager
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
- Contract
Internally, this role is titled Senior Account Executive, but we’re advertising it as Account Manager to reflect the more commonly used job title.
Added 2 hours ago
OI
Evening ECE Instructor
Oxford International Education Group
Halifax, NS
- $26,208 USD / year
- Part-time
Support Senior Directors in ensuring all necessary associations, accreditations, licenses, civic, state, national, and international registrations, filings, other compliance requirement…
Added 2 hours ago
N
Senior Frontend Developer
nesto
Canada
- Full-time
Added 2 hours ago
S
Medical Director One Rare
Sanofi
Toronto, ON
- $144,100 to $208,166.66 CAD / year
- Full-time
The Medical Director One Rare is a senior medical leader within the Sanofi Specialty Care Canada Medical Affairs team. This individual will define and drive the medical strategy and…
Added 2 hours ago
OI
ECE Instructor
Oxford International
Halifax, NS
- $59,280 USD / year
- Full-time
Support Senior Directors in ensuring all necessary associations, accreditations, licenses, civic, state, national, and international registrations, filings, other compliance requirement…
Added 3 hours ago
OI
ECE Instructor
Oxford International Education Group
Halifax, NS
- $59,280 USD / year
- Full-time
Support Senior Directors in ensuring all necessary associations, accreditations, licenses, civic, state, national, and international registrations, filings, other compliance requirement…
Added 3 hours ago
C
Senior Data Scientist – Life and Health
Co-operators
Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Ottawa, ON · Regina, SK
- Full-time
The Senior Data Scientist provides dedicated advanced analytics leadership within the Group Benefits Pricing, Reporting and Analytics team. The role focuses on enhancing actuarial…
Added 3 hours ago
Z
Senior Software Engineer, Developer Platform
Zip
Remote, Canada
- Full-time
- Remote
As a Senior Software Engineer on the Developer Platform team, you will be responsible for designing and building scalable architecture, tooling and processes that enable Zip’s engineers to…
Added 3 hours ago
Quantitative Equity Alpha Research Intern
CCLIM - Quantitative Equity
Vancouver, BC
…to collaborate with your peers and receive mentorship from senior members of our research…
Added 4 hours ago
NF
Senior Internal Communications Specialist
Northbridge Financial Corporation
Toronto, ON
- Full-time
What it’s like to be a Northbridge Senior Internal Communications Specialist
Added 4 hours ago
T
Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
The Senior Business Analyst supports enterprise data management initiatives through data literacy, persona management, communications, reporting, and adoption activities. Working closely…
Added 4 hours ago
T
Senior Financial Analyst
TD
Toronto, ON
- Full-time
The Senior Finance Analyst role provides meaningful financial support to various teams within the CPB Operations, COO & Digital Transformation businesses.
Added 4 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 4 hours ago
KI
Co-op/Intern AI Quality, Evaluation & Security
Kinaxis Inc.
Ottawa, ON
- Internship
You will work directly with a senior architect on the machinery and methodology behind how we evaluate, monitor, and investigate agentic AI systems. You will take on a scoped project within…
Added 4 hours ago
PA
Senior Developer, Data
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Director, Decision Intelligence and Emerging Technologies, the Senior Developer, Data provides technical leadership and hands-on expertise in designing, building, and…
Added 4 hours ago
CI
Analyst, Early Investor Program (September 2027)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…mentorship and coaching from experienced investors, exposure to senior leaders and opportunities to learn alongside your…
Added 4 hours ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Edmonton, AB
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…

Engage People

Client Director, Client Success

Markham, ON, L3R 4G5, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5 to 10 years of directly related work experience in a client management capacity.
Posting language: English
Posted: Oct 2, 2026

Original job description

OVERVIEW

As a member of the Client Success Team, the Client Director is responsible for a portfolio of clients, their related daily activities, as well as the planning and management of strategic activities (i.e. Marketing Planning, Product Marketing, and New Engage Technology Products) to achieve client and Engage objectives including revenue accountability and reporting. Success in this role hinges on building and maintaining strong relationships with both clients and internal teams while driving revenue growth. The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage’s management, and may have one or more direct and indirect reports.

RESPONSIBILITIES

Develops an in-depth understanding of each client’s business strategy and financial goals to create mutually beneficial solutions.
Drives growth by achieving defined revenue and profitability targets for the client portfolio; monitors performance against financial goals and proactively addresses gaps.
Leads in the development and execution of key strategic initiatives for clients, ensuring alignment with their business objectives.
Builds and maintains a strong working relationship with clients at various levels to ensure client satisfaction.
Identifies new opportunities to exceed revenue targets.
Drives growth plans for the client portfolio.
Partners with cross-functional teams (including Operations, Technology, and Customer Support) to champion client needs, address timelines, and resolve any issues.
Manages or ensures daily tasks related to client engagement (e.g. escalations, invoicing, etc.) are executed.
Provides direction to Client Coordinator, operational resources, and other sales and management resources as required.
Fosters innovation and helps clients stay ahead of trends in loyalty and incentives specifically to help drive revenues.
Leads or supports in the onboarding of new clients.
Delivers timely reporting results, insight, analysis, and programs (e.g. campaigns/promotions).
Leads the delivery of monthly, quarterly, and annual client business reviews.
Prepares and delivers performance reviews to direct reports, if applicable.
Establishes and links best practices within the broader Engage business.
Performs other related duties as assigned.

QUALIFICATIONS

Bachelor's degree or diploma in Business or a related discipline from an accredited institution.
5 to 10 years of directly related work experience in a client management capacity.
Demonstrated industry experience in credit cards and/or loyalty/incentives programs preferred.
Demonstrated experience managing client portfolios and driving client retention and profitability.
Experience working within a SaaS environment is an asset within the tech industry.
Excellent client service and relationship management skills aligning with Engage's values or contributing to a collaborative, innovative, and client-focused culture.
Experience in planning and managing small to medium size projects.
Excellent verbal and written communication skills, with the ability to present complex information clearly and appropriately for the audience.
Strong negotiation, influencing, adaptability, and conflict resolution skills.
Strong analytical and problem-solving skills.
Excellent organizational and multi-tasking skills, with the ability to manage multiple priorities within a fast-paced environment.
Ability to work both independently and as part of a team under time constraints.
Proficient in Google Docs and PC software applications including Excel, PowerPoint, Word, and Visio.

Compensation: Annual base pay of $100,000.00-$120,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.

Vacancy Notice: This job posting represents an existing vacancy that Engage is actively seeking to fill.

AI Disclosure: AI is not used to screen, assess, or select applicants.

We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.

Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.

Values: Integrity/Teamwork/Diversity/Innovation/Courage

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More about this job

Responsibilities

The Client Director manages a portfolio of clients to drive revenue growth and profitability while overseeing strategic initiatives and daily operations. They act as a primary point of contact, fostering strong relationships and collaborating with cross-functional teams to ensure client satisfaction and business success.

Requirements

Candidates must possess a bachelor's degree in business or a related field and have 5 to 10 years of experience in client management. Proficiency in client retention, strategic planning, and familiarity with SaaS environments or loyalty programs is highly preferred.

Skills

Client management
Revenue growth
Strategic planning
Relationship management
Project management
Analytical skills
Problem-solving
Communication
Negotiation
Influencing
Conflict resolution
Organizational skills
Multi-tasking
SaaS
Loyalty programs
Incentive programs

Benefits

Performance-based bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Revenue Accountability
Marketing Planning
Product Marketing
SaaS
Loyalty Programs
Incentive Programs
Credit Cards
Client Retention
Profitability
Strategic Initiatives
Business Reviews
Google Docs
Excel
PowerPoint
Word
Visio
Reporting
Analysis
Onboarding
Cross-functional Collaboration
Account Management
Financial Goals
Performance Monitoring
Client Engagement

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