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Added 3 months ago
EM
Senior Business Analyst
Electric Mind
Toronto, ON
- Full-time
At Electric Mind, Engineering is where strategy meets action. Our team helps organizations cut through complexity - aligning business ambition with technology execution to unlock real,…
Added 3 months ago
ML
Organizational Change Management Lead - ERP Modernization
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Promote the use of best practices and consistent methodologies; ensure business teams leverage existing systems, processes, and approaches as appropriate.
Added 3 months ago
D
Co-Founder & CEO, New Venture: Edge Deployment and Orchestration for Energy Operators
Diagram
Canada
- Full-time
…beyond it is where projects stall, and today costs hundreds of engineering hours per site, for three…
Added 3 months ago
B
Senior Lead Systems Engineer, AI & Automation
Braze
Toronto, ON
- Full-time
We're looking for a Senior Lead Systems Engineer who's passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent…
Added 3 months ago
C(
Senior Project Manager
CenterLine (Windsor) Limited
Lasalle, ON
- Full-time
Mechanical, Controls, or Weld Engineering degree/diploma, or equivalent technical trade experience in automated manufacturing, metal joining, or custom capital equipment required.
Added 3 months ago
C
Ingénieur de données-Palantir Foundry
CGI
Montreal, QC
- Full-time
…position is ideal for a professional who combines strong data engineering expertise with hands on Palantir Foundry experience and a deep understanding of enterprise data…
Added 3 months ago
ES
Generalist Software Engineer - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
Experience with Visual Studio and source control systems.
Added 3 months ago
CG
Mass-Spec Analytical Chemistry Scientist
Certified Group
Kitchener, ON
- Full-time
Independently operate, maintain, and troubleshoot analytical systems.
Added 3 months ago
KO
Mechanical Designer-EIT – Vancouver, British Columbia
Krech Ojard & Associates, Inc.
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
…Designer/E.I.T. that will develop a diverse portfolio of mechanical engineering projects with a focus on the design, construction, and maintenance of complex mechanical systems. The…
Added 3 months ago
B
Développeur.euse Java / Java Developer
Bounteous
Montreal, QC
- Full-time
Temps plein / Mode hybride - 3 jours au bureau · Full Time / Hybrid - 3 days in office
Added 3 months ago
WS
Material Handler
Wolf Steel Ltd
Barrie, ON
- Full-time
Must have complete knowledge of all Material Handling practices
Added 3 months ago
ML
Automation Engineer
Maple Leaf Foods Inc
London, ON
- $71,000 to $103,000 CAD / year
- Full-time
Support a backup and disaster recovery plan for all plant Control and Automation systems. Control and Automation systems including PLC, PC, HMI, SCADA, Robotics and Building Automation.
Added 3 months ago
E
Mechanical Engineer - Mine Hoist
Englobe
Brantford, ON
- Full-time
As a Mechanical Engineer (Mine Hoist), you will join Spencer Engineering, a division of BESTECH and Englobe, and work with a specialized team supporting the design, assessment,…
Added 3 months ago
E
Electrical Engineer - Mine Hoist
Englobe
Sudbury, ON · Greater Sudbury, ON
- Full-time
As an Electrical Engineer (Mine Hoist), you will be part of Spencer Engineering, a division of BESTECH and Englobe, working alongside a team of specialized engineers, designers,…
Added 3 months ago
E
Electrical Technologist - Mine Hoist
Englobe
Brantford, ON
- Full-time
As an Intermediate Electrical Technician / Technologist, you will join Spencer Engineering, a division of BESTECH and Englobe, and work with a specialized team supporting the design,…
Added 3 months ago
T
Forward Deployed Agile Software Engineer
TribalScale
Toronto, ON
- Full-time
Code Optimizers: We leverage AI to refine and perfect digital systems.
Added 3 months ago
S
Quality Inspector (Segment 2; Aerospace)
Schaeffler
Stratford, ON
- Full-time
Skills: Knowledge of quality systems/policies
Added 3 months ago
B
Software Engineer, Product (Fullstack)
Badge
Vancouver, BC
- $140,000 to $170,000 CAD / year
- Full-time
Build and optimize APIs that power seamless interactions between frontend and backend systems
Added 3 months ago
B
Professional Senior, Liaison Engineering
Bombardier
Montreal, QC
- Full-time
Work schedule is day shift
Added 2 months ago
Product Manager, Display Solutions
SMART Technologies
Calgary, AB
Computer architecture and systems engineering, including chip design (CPU, GPU, NPU, ASICs), compute and memory hierarchy fundamentals, and how hardware and software tradeoffs affect…
Added 2 months ago
Senior Analyst, Operations Transformation
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 6 months ago
EP
Technical Operations Engineer
Engage People
Markham, ON
- Full-time
…management and prioritization of tasks within the production systems and clients. The Technical Operations Engineer must be able to efficiently manage time and prioritize and/or escalate…
Added 2 months ago
Dialysis Technologist
Health Sciences North
Sudbury, ON
Maintain, repair and troubleshoot hemodialysis machines and water treatment systems for the In-Centre and Satellite Hemodialysis units.
Added 2 months ago
Dialysis Technologist
Health Sciences North
Sudbury, ON
Maintain, repair and troubleshoot hemodialysis machines and water treatment systems for the In-Centre and Satellite Hemodialysis units.
Added 2 months ago
Technician 2 - Corrosion Control
FortisBC
Surrey, BC
Travels to various local and remote locations utilizing company vehicles to monitor and test cathodic protection systems in accordance with established maintenance programs and involving…

Engage People

Technical Operations Engineer

Markham, ON, L3R 4G5, Canada

Full-time

Apply on engagepeople.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Apr 29, 2026

Original job description

OVERVIEW

The Technical Operations Engineer is responsible for assisting the Operations Management in maintenance, management and delivery of best-in-class technical and client support services. The Technical Operations Engineer acts as the primary support function for internal teams and external clients, resolving issues in person or with the support of the operations and development teams. The Technical Operations Engineer’s scope of responsibilities includes incident management and prioritization of tasks within the production systems and clients. The Technical Operations Engineer must be able to efficiently manage time and prioritize and/or escalate technical issues for a prompt closure.

RESPONSIBILITIES

Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems.
Assists in conducting root cause analyses for incidents and proposing preventive measures.

Performs daily prioritization tasks, ensuring the right things are being worked on.
Acts as the first point of contact for customers (internal and external) seeking technical assistance.
Qualifies and documents problems raised by customers, including reproduction steps and investigation notes.
Takes ownership of support issues and seeks closure while ensuring all relevant support procedures are followed to client satisfaction, Operational processes and Compliance.
Escalates complex incidents to the relevant internal or external support team.
Provides advice to customers on systems, products and services which are available to them.
Maintains sound understanding of Engage products and the impact of any failure/problems.
Handles support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.

Performs installation configuration and deployment of new and existing software in line with defined procedures.
Participates in an out of hours support schedule.

Supports the Applications Engineers by driving assigned Level 2 tickets to resolution.

Performs other related duties as required.

QUALIFICATIONS

Bachelor's degree in Computer Science, Engineering, or a related discipline from an accredited institution.
One to two years of experience in a related role with end-user facing responsibilities.
Previous 1st line support experience or equivalent.
Previous experience working with ITSM systems and support tools.
Ability to describe technical solutions when communicating with other technologists.
Experience with PHP frameworks and familiar with modern Javascript frameworks (React, Vue, or Angular).
Understanding of AWS cloud services and concepts such as S3, EC2, ECS, Lambda, and VPC.
Understanding of MySQL database queries, shell scripting and Linux commands.
Good understanding of SOC2/PCI and other audit/compliance standards.
Experience with software deployment, Docker, Git, Bitbucket is an asset.
Exceptional interpersonal, presentation, written and verbal communication skills.
Detail-oriented with strong analytical and problem-solving skills.
Excellent prioritization, organizational, and multitasking skills.

Ability to adapt and navigate well through change.

Compensation: Annual base pay of $60,000.00-$80,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.

Vacancy Notice: This job posting represents an existing vacancy that Engage is actively seeking to fill.

AI Disclosure: AI is not used to screen, assess, or select applicants.

We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.

Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.

Values: Integrity/Teamwork/Diversity/Innovation/Courage

Apply on engagepeople.bamboohr.com About employer

More about this job

Responsibilities

The Technical Operations Engineer manages ticket queues, performs incident escalations, and conducts root cause analyses for production systems. They act as the primary point of contact for internal and external clients while ensuring technical issues are resolved promptly.

Requirements

Candidates must hold a Bachelor's degree in Computer Science or Engineering and possess one to two years of relevant experience. Proficiency in ITSM tools, cloud services like AWS, and modern web frameworks is required.

Skills

Incident management
ITSM
Root cause analysis
Technical support
PHP
Javascript
React
Vue
Angular
AWS
MySQL
Shell scripting
Linux
Docker
Git
Bitbucket

Benefits

Performance-based bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Operations
Incident Management
ITSM
Root Cause Analysis
PHP
Javascript
React
Vue
Angular
AWS
S3
EC2
ECS
Lambda
VPC
MySQL
Shell Scripting
Linux
SOC2
PCI
Docker
Git
Bitbucket
Technical Support
Deployment
Configuration
Compliance
Hardware
Software
Network

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Work requirements

Jobs in Canada