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Added 2 months ago
T
Batch Analyst (13-month Maternity Leave Contract)
TransUnion
Burlington, ON
- Full-time
Intermediate experience with Unix and/or Linux
Added 2 months ago
CC
Software Developer-Embedded--Onsite Position
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
- Full-time
Software Developer-Onsite Position (Intermediate)
Added 2 months ago
C
Application Development Technical Lead Analyst Developer Vice President Conversion
Citi
Mississauga, ON
- Full-time
5+ years’ experience with Java 8+, Mongo and Oracle DB, OpenShift, Linux and Solace
Added 2 months ago
Q-
Montreal [Hybrid] Production Support Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
The teams extensively works with automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health, and to assist the user community…
Added 3 months ago
HT
Senior DevOps Specialist
High Tech Genesis
Montreal, QC
- Contract
Knowledge of cloud networking and Linux administration.
Added 5 months ago
EP
Technical Operations Engineer
Engage People
Markham, ON
- Full-time
Understanding of MySQL database queries, shell scripting and Linux commands.
Added 2 months ago
Java Developer
Capgemini
Montreal, QC
Strong working knowledge of Linux/Unix environments and scripting.
Added 2 months ago
Platform Engineer
Fleetworthy
Edmonton, AB
…You'll work across AWS and Kubernetes environments, distributed Linux edge hardware, and the observability stack that ties it all together - building the reliability, automation, and…
Added 2 months ago
T
Fullstack Engineer (Java)
TEKsystems
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We are seeking an experienced Senior Full Stack Application Developer to join a dynamic technology team responsible for building and enhancing enterprise-level applications. This role is…
Added 1 month ago
Full Stack Software Developer - Engineered Arts
Opportunities with AppDirect's Advisor Partners (Recruitment as a Service)
Montreal, QC
You're a mid-to-senior full stack developer who thrives at the intersection of cloud software and physical systems. You've shipped production features across UI, APIs, and device or edge…
Added 2 months ago
SE
Software Developer - C++ *
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
Demonstrated expertise in some or all the following: object-oriented programming (C++), Linux, testing, source control (Git), debugging, profiling, GUI design (Qt), memory optimization,…
Added 2 months ago
PO
Senior Implementations Specialist, Smart Imaging Systems
P&P Optica
Waterloo, ON
- $58,500 CAD / year
- Full-time
Technical proficiency in Linux environments and scripting languages (such as Python or Shell scripting).
Added 2 months ago
Senior Core Java Engineer
Capgemini
Montreal, QC
Familiarity with Linux/Unix environments and scripting.
Added 2 months ago
GS
Senior Database Migration Engineer
Guidewire Software
Toronto, ON
- Full-time
Proficiency with UNIX/Linux administration and scripting (bash, Python) to automate migration, monitoring, and validation tasks.
Added 2 months ago
MT
Principal Engineer - Design
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
Knowledge of key components of a server and storage solution including Windows/Linux host driver architectures.
Added 2 months ago
AW
Lead Information Security Engineer
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $60,000 to $211,000 CAD / year
- Full-time
Strong understanding of operating systems (Linux/macOS/Windows), including system services, process behavior, and configuration management
Added 2 months ago
L
Cloud & Infrastructure Specialist
LifeWorks
Toronto, ON
- Full-time
Strong proficiency with Windows and Linux operating systems
Added 1 month ago
OT
Lead Site Reliability Administrator
Open Text Corporation
Mississauga, ON
- Other
Monitor and optimize Windows and Linux-based systems, ensuring performance, reliability, and compliance with operational standards.
Added 1 month ago
OT
Sr. Windows System Administrator (Email Server)
Open Text Corporation
Mississauga, ON
- Other
Added 2 months ago
EC
Développeur(euse) Principal(e) en Logiciels Embarqués
Eaton Corporation
Brossard, QC
- Full-time
Expérience avérée avec les environnements et outils de développement logiciel pour Linux embarqué.
Added 2 months ago
SS
IT Administrator
SysGen Solutions Group
Calgary, AB
- Full-time
Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
Added 1 month ago
DevOps Engineer - BTP Site Reliability Engineering team
SAP
Montreal, QC
Added 2 months ago
MS
C++ Developer (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our Ultra-Low-Latency and Exchange Connectivity (ULE) team as a C++ Developer in ALGO to drive and deliver software and functional innovations to maintain…
Added 2 months ago
KC
Executive Director - Technology Risk Services - IT Audit
KPMG Canada
Montreal, QC
- Full-time
Experience in the testing of controls in different IT environments, like SAP, Oracle, Unix, Linux, AS400, Mainframe, etc.
Added 1 month ago
Consulting Associate/Recovery Services (Forensic Services practice)
Charles River Associates
Toronto, ON
Execute digital forensic collection and analysis across Windows, Linux, virtualized (VMware, Hyper-V), and cloud (Azure, M365, Google Workspace) environments

Engage People

Technical Operations Engineer

Markham, ON, L3R 4G5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Apr 29, 2026

Original job description

OVERVIEW

The Technical Operations Engineer is responsible for assisting the Operations Management in maintenance, management and delivery of best-in-class technical and client support services. The Technical Operations Engineer acts as the primary support function for internal teams and external clients, resolving issues in person or with the support of the operations and development teams. The Technical Operations Engineer’s scope of responsibilities includes incident management and prioritization of tasks within the production systems and clients. The Technical Operations Engineer must be able to efficiently manage time and prioritize and/or escalate technical issues for a prompt closure.

RESPONSIBILITIES

Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems.
Assists in conducting root cause analyses for incidents and proposing preventive measures.

Performs daily prioritization tasks, ensuring the right things are being worked on.
Acts as the first point of contact for customers (internal and external) seeking technical assistance.
Qualifies and documents problems raised by customers, including reproduction steps and investigation notes.
Takes ownership of support issues and seeks closure while ensuring all relevant support procedures are followed to client satisfaction, Operational processes and Compliance.
Escalates complex incidents to the relevant internal or external support team.
Provides advice to customers on systems, products and services which are available to them.
Maintains sound understanding of Engage products and the impact of any failure/problems.
Handles support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.

Performs installation configuration and deployment of new and existing software in line with defined procedures.
Participates in an out of hours support schedule.

Supports the Applications Engineers by driving assigned Level 2 tickets to resolution.

Performs other related duties as required.

QUALIFICATIONS

Bachelor's degree in Computer Science, Engineering, or a related discipline from an accredited institution.
One to two years of experience in a related role with end-user facing responsibilities.
Previous 1st line support experience or equivalent.
Previous experience working with ITSM systems and support tools.
Ability to describe technical solutions when communicating with other technologists.
Experience with PHP frameworks and familiar with modern Javascript frameworks (React, Vue, or Angular).
Understanding of AWS cloud services and concepts such as S3, EC2, ECS, Lambda, and VPC.
Understanding of MySQL database queries, shell scripting and Linux commands.
Good understanding of SOC2/PCI and other audit/compliance standards.
Experience with software deployment, Docker, Git, Bitbucket is an asset.
Exceptional interpersonal, presentation, written and verbal communication skills.
Detail-oriented with strong analytical and problem-solving skills.
Excellent prioritization, organizational, and multitasking skills.

Ability to adapt and navigate well through change.

Compensation: Annual base pay of $60,000.00-$80,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.

Vacancy Notice: This job posting represents an existing vacancy that Engage is actively seeking to fill.

AI Disclosure: AI is not used to screen, assess, or select applicants.

We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.

Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.

Values: Integrity/Teamwork/Diversity/Innovation/Courage

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More about this job

Responsibilities

The Technical Operations Engineer manages ticket queues, performs incident escalations, and conducts root cause analyses for production systems. They act as the primary point of contact for internal and external clients while ensuring technical issues are resolved promptly.

Requirements

Candidates must hold a Bachelor's degree in Computer Science or Engineering and possess one to two years of relevant experience. Proficiency in ITSM tools, cloud services like AWS, and modern web frameworks is required.

Skills

Incident management
ITSM
Root cause analysis
Technical support
PHP
Javascript
React
Vue
Angular
AWS
MySQL
Shell scripting
Linux
Docker
Git
Bitbucket

Benefits

Performance-based bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Operations
Incident Management
ITSM
Root Cause Analysis
PHP
Javascript
React
Vue
Angular
AWS
S3
EC2
ECS
Lambda
VPC
MySQL
Shell Scripting
Linux
SOC2
PCI
Docker
Git
Bitbucket
Technical Support
Deployment
Configuration
Compliance
Hardware
Software
Network

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