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Added 8 hours ago
Virtual Work from Home Position
AO Globe Life
Remote, Canada
Full-time · Remote
Our company specializes in life insurance, and we’re now fully remote, offering work-from-home positions that let you earn an outstanding income while prioritizing family life. With…
Added 3 days ago
Virtual Work from Home Position
AO Globe Life
Remote, Canada
Full-time · Remote
Our company specializes in life insurance, and we’re now fully remote, offering work-from-home positions that let you earn an outstanding income while prioritizing family life. With…
Added 3 days ago
Virtual Work from Home Position
AO Globe Life
Remote, Canada
Full-time · Remote
Our company specializes in life insurance, and we’re now fully remote, offering work-from-home positions that let you earn an outstanding income while prioritizing family life. With…
Added 3 days ago
Sales & Customer Service- Remote
AO Globe Life
Remote, Canada
Full-time · Remote
🌟 Exciting Work from Home Opportunity: Remote Sales & Customer Service Role! 🌟
Added 5 days ago
Sales & Customer Service- Remote
AO Globe Life
Remote, Canada
Full-time · Remote
🌟 Exciting Work from Home Opportunity: Remote Sales & Customer Service Role! 🌟
Added 2 days ago
Data Engineer
Loopio Inc.
Remote, Canada
$103,500 to $140,000 CAD / year
Full-time · Remote
…located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for…
Added 2 days ago
SEO Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
…intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together…
Added 2 days ago
Content Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
…intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together…
Added 3 days ago
Formateur(trice) technique / Technical Trainer
Genetec
Remote, Canada
Full-time · Remote
Genetec is currently seeking a Technical Trainer. We are looking for a dynamic, responsive individual, able to work well in a fast-paced, lively environment. You will be responsible for…
Added 3 days ago
Customer Experience Lead
Pressbooks
Remote, Canada
Full-time · Remote
…shapes what we build, and it shapes how Sales and Marketing position and price what we have already built. The role is also custodian of the process by which we decide what to build next:…
Added 5 days ago
Staff Product Manager
Loopio Inc.
Remote, Canada
$145,400 to $193,800 CAD / year
Full-time · Remote
…ownership of critical initiatives.. You'll take initiatives from early concept through product-market fit and into scaled adoption, working alongside our established, high-usage…
Added 6 days ago
Manager, Business Development
Loopio Inc.
Remote, Canada
$124,000 to $172,000 CAD / year
Full-time · Remote
…opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and…
Added 6 days ago
Enterprise Account Executive - Toronto
Ideals
Remote, Canada
$90,000 to $220,000 CAD / year
Full-time · Remote
High trust from sales peers: Ideals ranks among the Top 10% of companies on RepVue, as rated by sales professionals. Great Place To Work® Certified in the US and the UK (2026). Expect…
Added 2 months ago
Senior Meta Media Buyer
Pilothouse Digital
Remote, Canada
Full-time · Remote
…check-ins to discuss industry trends and new opportunities. You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from…
Added 12 days ago
Nurse Practitioner
Fonemed
Remote, Canada
Full-time · Remote
…Practitioners to add to its exceptional and growing team in a work from home telehealth position. At Fonemed, you will have the opportunity to work with a team of over 50 Nurse…
Added 12 days ago
Nurse Practitioner
Fonemed
Remote, Canada
Full-time · Remote
…Practitioners to add to its exceptional and growing team in a work from home telehealth position. At Fonemed, you will have the opportunity to work with a team of over 50 Nurse…
Added 12 days ago
Nurse Practitioner
Fonemed
Remote, Canada
Full-time · Remote
…Practitioners to add to its exceptional and growing team in a work from home telehealth position. At Fonemed, you will have the opportunity to work with a team of over 50 Nurse…
Added 12 days ago
Nurse Practitioner
Fonemed
Remote, Canada
Full-time · Remote
…Practitioners to add to its exceptional and growing team in a work from home telehealth position. At Fonemed, you will have the opportunity to work with a team of over 50 Nurse…
Added 17 days ago
Customer Service Trainee - Work From Home
Spade Recruiting
Remote, Canada
Full-time · Remote
100% Remote Environment - work virtually from home
Added 17 days ago
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
$18 to $23 CAD / hour
Full-time · Remote
The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with…
Added 19 days ago
Senior Application Security Engineer
Forward Financing
Remote, Canada
$145,000 to $183,000 USD / year
Full-time · Remote
Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.
Added 18 days ago
Patient Care Coordinator
Calgary West Central Primary Care Network
Remote, Canada
Full-time · Remote
This role is primarily a work from home position with some occasional in-person work at our Main Office or physician clinics in the Calgary area. Therefore, the successful candidate must be…
Added 21 days ago
Benefits Specialist - No Experience Required - Remote
Spade Recruiting
Remote, Canada
Full-time · Remote
Work from anywhere: Enjoy a fully remote position from the comfort of your home.
Added 23 days ago
Nurse Practitioner
Fonemed
Remote, Canada
Full-time · Remote
…Practitioners to add to its exceptional and growing team in a work from home telehealth position. At Fonemed, you will have the opportunity to work with a team of over 50 Nurse…
Added 23 days ago
Registered Nurse - Virtual Care
Fonemed
Remote, Canada
Full-time · Remote
…and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as…

Engaged

Care & Support Representative (Temporary Contract)

Remote, Canada

Pay: $18 to $23 CAD / hour
Job type: Full-time
Workplace: Remote
Experience: 1+ years of Customer Service experience
Working hours: 30-40 hours per week
Posting language: English
Posted: Sep 2, 2026

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Original job description

Full-time, temporary, fully remote, vacant position

Who We Are

The Canada Homestay Network Society is a non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a new team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Care & Support Representative position

The Care & Support Representative (CSR) is an essential team member and plays a critical role in ensuring the overall success of the homestay program. The CSR uses sound and reliable judgement to make decisions that directly impact the various stakeholders, and ultimately CHN’s reputation and client relations. CSRs will naturally be effective at collecting detailed facts, organizing information, participating in ongoing relationship building, reducing inconsistencies, and bringing order out of chaos.

The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international students, host families, international agencies, and our clients.

This is a temporary, full- time remote position across Canada with a schedule of 30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday. This role is a fixed-term contract position with an anticipated end date of January 2027.

The hourly pay ranges from $18.00 to $23.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

The successful candidate will have

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Working Conditions

Fully remote
30-40 hours per week with hours scheduled between 8:00am to 8:00pm EST, Monday to Friday.
Seasonal demands for registration, relocations, and respites (Fall and Winter intake)
Vacation blackout from August 15th – September 15th annually

How to Apply:

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

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More about this job

Responsibilities

The Care & Support Representative manages homestay inquiries and builds positive relationships with international students, host families, and clients. They are responsible for providing effective customer care, resolving issues, and escalating crisis situations when necessary.

Requirements

Candidates must have at least one year of customer service experience and strong proficiency in Microsoft Office and database tools. A post-secondary certificate or diploma in a relevant discipline is preferred, along with excellent verbal and written English communication skills.

Skills

Customer Service
Communication
Problem Solving
Organizational Skills
Attention To Detail
Interpersonal Skills
De-escalation
Microsoft Word
Microsoft Excel
Email Management
Database Management
Relationship Building
Crisis Management
Teamwork

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Homestay Program
International Students
Remote Work
Client Relations
Crisis Management
Database
Microsoft Word
Microsoft Excel
Relationship Building
Problem Solving
De-escalation
Non-profit
Full-time
Fixed-term Contract

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